Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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External reviews are not included in the AWS star rating for the product.
Reliable and Feature-Rich Video Conferencing Platform
What do you like best about the product?
Zoom’s recording capabilities are top-notch. You can record meetings locally or to the cloud with a single click, and the recordings are high-quality, with options to capture separate audio tracks and shared screens. It’s especially helpful for training, documentation, or team members who couldn’t attend live. The ease of implementation is another highlight—it’s fast to deploy across an organization with minimal training required. Plus, Zoom’s customer support is responsive and helpful whenever we’ve had technical or billing questions.
What do you dislike about the product?
While the core features are solid, some advanced tools like webinars or large meetings are locked behind higher-tier plans, which can be costly. Also, the in-meeting collaboration tools like whiteboarding or chat aren’t as rich as some competitors. More customization in meeting branding or UI would be nice to have.
What problems is the product solving and how is that benefiting you?
Zoom solves the problem of staying connected across teams and time zones. It allows us to hold high-quality virtual meetings and record them for later reference, ensuring that nothing is lost and that everyone stays aligned. The platform also improves productivity by minimizing travel and enabling remote collaboration.
Easier to collaborate
What do you like best about the product?
The ability to share information more easily and have collaborative environments
What do you dislike about the product?
The number of steps necessary to be able to hold a meeting
What problems is the product solving and how is that benefiting you?
Real environments that allow for remote collaborative work, there are many tools that Zoom provides to facilitate this.
fantastic webmeeting and webinar communication platform
What do you like best about the product?
The zoom has been a saviour in the most of the times in providing effortless communication app. The app is powerful , easy to use and having multiple features specialy on laptop/ desktop. It is something that we go to either zoom or google meet , but for professional purposes zoom is better. We use it almost daily in our work and coordination . We have been able to integrate it to LMS platform also easily
What do you dislike about the product?
the addons on zoom are much more expensive than competitiors. Plus in the mobile app one can either chat or see the video and both cant be done at same time. which is a major issue in regards to engagement
What problems is the product solving and how is that benefiting you?
multiple problems solved. Meetings, easy recordings and transcriptions, easy recording of chats and interactions , content creation, integration to lms and to multicast streaming platforms. good for brainstorming by using breakout rooms, conducting remote events and webinars
Zoom for meetings
What do you like best about the product?
User friendly, ease of use, quality of the call
What do you dislike about the product?
There is not much but sometimes there is a delay in joining a meeting. This might be a network issue but I don't think so it is that
What problems is the product solving and how is that benefiting you?
Connecting people from around the world through laptops and mobile phones.
Our small media company has used Zoom & Zoom Marketplace since 2020 and it's changed out coverage.
What do you like best about the product?
Having everything at your fingertips is a huge asset. Whether conducting meetings, scheduling & booking appointments, a chat page offering a multitude of features, or taking advantage of Whiteboards, it provides a number of important tools all in one location.
What do you dislike about the product?
So far, I haven't found any. However, I still haven't accessed or tried all of the features.
What problems is the product solving and how is that benefiting you?
Scheduling. It has helped me become much more organized and efficient.
Feedback
What do you like best about the product?
the best thing i like is the zoom clips that helps me to share my insights with my team without needing a live call
What do you dislike about the product?
i recently gave interview for software engineering role on zoom platform .. there were people in the different slots and when its your turn u are transferred from waiting room to the interview panel room. The thing i disliked most was there were no prior warning or message that i am being transferred .. i think there should be a dialog box or some kinda message that popup for few seconds stating that i should be ready.....
What problems is the product solving and how is that benefiting you?
for me it solves the need for scheduling a live call with my teammates..
talking about how it is benefitting me is now i can share quick updates , feedbacks , walkthroughs also i can include my screen which helps in better communication and collab without the need of scheduling live calls
talking about how it is benefitting me is now i can share quick updates , feedbacks , walkthroughs also i can include my screen which helps in better communication and collab without the need of scheduling live calls
Good platform to use
What do you like best about the product?
Being able to seamlessly use calls, chats, and meetings from one platform has greatly improved the efficiency of my business. In addition, as AI functions increase in the future, I believe that if I can master them, my productivity will increase even more.
What do you dislike about the product?
There's nothing major that I dislike about it, but I've heard that there are some features that are only available in competing products, so I hope that these will be added.
What problems is the product solving and how is that benefiting you?
Until now, it was time-consuming to prepare for web conferences using other tools, but Zoom has come along and made a big improvement. This has not only increased my productivity, but also greatly contributed to my success as a salesperson.
Reliable and Easy-to-Use Tool for Online Meetings
What do you like best about the product?
Zoom is incredibly easy to use, even for first-time users. The interface is clean, intuitive, and requires very little setup time, making implementation smooth. It works well across devices without the need for complex configurations. I use it frequently for client meetings, team check-ins, and training sessions. Features like screen sharing, breakout rooms, and chat are extremely helpful, and the ability to record sessions is a major plus. Integration with calendars and links through email makes scheduling seamless. Overall, Zoom saves time, boosts collaboration, and improves communication — especially in a remote work environment.
What do you dislike about the product?
While Zoom is a powerful tool, there are a few areas where it can improve. The 40-minute time limit on the free plan often interrupts longer meetings, which can be inconvenient. Occasionally, there’s a slight delay in connecting audio on mobile devices, especially in low-bandwidth environments. In meetings with many participants, video or screen sharing can experience minor lags. Although most features are user-friendly, some advanced settings (like webinar controls or cloud recording options) may require a learning curve for new users. Additionally, live customer support for free users is limited.
What problems is the product solving and how is that benefiting you?
We used Zoom to coordinate remote security staff and conduct regular management meetings. The time saved on travel and improved communication across branches has significantly improved efficiency and productivity.
Almost Perfect
What do you like best about the product?
I think Zoom is remarkably easy and intuitive to use. I enjoy all of the features it has to offer like chat you can access even after a call has ended, the collaboration tools like the whiteboard, and the calendar integrations. Getting set up on Zoom is remarkably simple, if you use Google Workspace, you can simply sign in using your Google account. The in call features are really hard to match with other software, the virtual backgrounds, the appearance fixing, the lighting adjustments, and keeping you center are all really really valuable. Then there's the various ways you can participate in calls, sending emojis, live chat, raising your hand, sending reactions, applause, etc... Finally, the way users are able to administer their calls; establishing a waiting room, muting all participants, requiring cameras to be on. Even outside of calls, the administrative dashboard offers very helpful insights to how your organization is using the software. No implementation required to set up. Just purchase a plan for your organization size, provision full access accounts and you're done!
What do you dislike about the product?
The one thing I wish Zoom did better was integrate with Google Calendar. The updates between the two programs are slow and often, details from a Google Calendar meeting won't make it into Zoom. The integration works really well when you schedule a Zoom meeting form within Google but I would like that same information to be available in Zoom when I open it.
What problems is the product solving and how is that benefiting you?
The ability to host meetings for our entire organization at any time regardless of if users are in front of their computers or not. Zoom also allows us to have ongoing conversations with clients of ours who either use Zoom at their organization or have been in a Zoom meeting with our team with the ongoing chat feature.
Fast and user friendly
What do you like best about the product?
Easy to Use: Zoom Workplace is designed to be user-friendly, making it simple to set up, use, and manage, even without a strong technical background .
Enhanced Productivity: Zoom Workplace incorporates AI Companion, which is included at no extra cost, to improve productivity .
Enhanced Productivity: Zoom Workplace incorporates AI Companion, which is included at no extra cost, to improve productivity .
What do you dislike about the product?
Data Privacy Concerns: Zoom's updated Terms of Service have raised concerns about data privacy and the potential use of user content to train its AI systems .
What problems is the product solving and how is that benefiting you?
Meeting Challenges: Zoom Workplace helps address challenges related to meetings, offering tools to improve customer interactions, like tracking billable hours and scheduling.
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