Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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External reviews are not included in the AWS star rating for the product.
Unlimited Meetings, Reliable Quality, and Easy Management
What do you like best about the product?
Unlimited meetings, recordings with subtitles and transcripts, and solid security. The quality is consistently good, and it’s easy to manage overall.
What do you dislike about the product?
I have trouble hiding or moving the controls so I can see the full screen while I’m presenting. I wish it were easier to reposition the control box during a presentation so it doesn’t block what I’m trying to show.
What problems is the product solving and how is that benefiting you?
Zoom Workplace makes it easier for me to run large meetings, jump on impromptu calls with my team, send SMS messages, and host webinars at scale whenever I need to.
Zoom Workplace: Easy, Reliable Meetings with a Secure, Helpful Interface
What do you like best about the product?
I really like Zoom Workplace because it makes meetings easy and reliable. I use it all the time at my company, and it helps me stay organized. I also appreciate a lot the high security that Zoom has in place, it makes all of us work better without the need to worry about that. Another great hin is the helpful interface which makes everything easier.
What do you dislike about the product?
I don’t really have a downside, but if I had to mention one, it would be that when we need to merge an interpreter, sometimes they can’t unmute themselves and we struggle a bit with that. Apart from that, I think everything works just fine.
What problems is the product solving and how is that benefiting you?
It helps streamline communication between our departments and our clients. It also allows us to conduct interviews more easily by simply sharing a link, and we can add anyone we might need right in the middle of a meeting.
Staying Connected Effortlessly with Zoom
What do you like best about the product?
I can stay connected with all my family members and co-workers.
What do you dislike about the product?
It’s not really about Zoom itself, but sometimes people don’t have a good internet connection, and that makes the video call quality bad.
What problems is the product solving and how is that benefiting you?
It helps me stay connected and attend meetings even when I’m at home.
A Very Useful Way to Communicate with Colleagues
What do you like best about the product?
A very useful way to communicate with my colleagues.
What do you dislike about the product?
There isn’t anything about Zoom Workplace that I dislike.
What problems is the product solving and how is that benefiting you?
I like being able to connect and collaborate with other departments within the organization.
Excellent Video Quality and Feature-Rich Remote Meetings
What do you like best about the product?
It is widely used by everyone in my network. The quality of video calls is very good, and it has a lot of features that make remote meetings easier.
What do you dislike about the product?
I can't find anything that I don't like about Zoom right now.
What problems is the product solving and how is that benefiting you?
It helps coworkers connect remotely and collaborate while they are far away from each other. It saves a lot of time. It gives a lot of features to users that make the meeting feel like an in-person meeting.
Quick to Start, but Video Quality Suffers
What do you like best about the product?
I like that Zoom Workplace is very quick. It opens very fast, which is a big plus for me. I also find the one click entry feature really convenient. The initial setup was very easy, which made getting started with Zoom Workplace smooth and hassle-free.
What do you dislike about the product?
I find the video quality very bad, and it does lag sometimes.
What problems is the product solving and how is that benefiting you?
Zoom Workplace is quick, opens fast, and offers one-click entry, which is great, although the video quality is very bad, and it tends to lag.
Stable Video Conferencing, Easy to Use
What do you like best about the product?
I use Zoom Workplace daily for video conferencing and live meetings, and I find it very good. I like features like screen sharing, collaboration tools, recording, and chat features, as well as meeting scheduling. I also appreciate the app's stable audio quality and good camera quality. The interface is professional and easy to use, making it simple to start video conferences without any confusion.
What do you dislike about the product?
I am not dislike the app and app is good and very helpful in daily life.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for video conferencing and live meetings daily. I like features such as screen sharing, collaboration tools, recording, chat, and scheduling. It provides clear audio and good camera quality, making it easy to set up meetings without confusion.
Zoom Workplace: Effortless Setup, Consistent Reliability
What do you like best about the product?
I love using Zoom Workplace for its ease of use, functionality, and reliability. It is consistently there for us as an organization and has been our go-to application. The initial setup was extremely easy, and we have found it to provide critical solutions in minutes. It's much easier to calibrate things compared to how processes and implementation ran 10 years ago.
What do you dislike about the product?
Nothing!
What problems is the product solving and how is that benefiting you?
Zoom Workplace eliminates travel and scheduling conflicts, allowing critical solutions instantly. It has simplified and accelerated processes compared to 10 years ago.
Zoom Workplace: All-in-One Flow with Rock-Solid Meetings and Time-Saving AI Summaries
What do you like best about the product?
What I like best about Zoom Workplace is how it brings everything into one flow instead of scattering work across five different apps.
You’re not just jumping on video calls anymore. You’ve got meetings, chat, whiteboard, docs, AI summaries, and calendar coordination all in one place. That reduces context switching, which honestly is where most productivity gets lost.
The meeting experience itself is still the strongest part. It’s stable, even on weaker connections. Screen sharing is smooth. Breakout rooms are easy to manage. For someone working across teams or stakeholders, that reliability matters.
Another big plus is the AI Companion. Automatic meeting summaries and action item capture save real time. Instead of scrambling to take notes, you can focus on the discussion and still walk away with structured follow-ups.
And finally, it scales well. Whether it’s a quick 1:1, a sprint review, or a large stakeholder town hall, it handles all of it without friction.
In short, it reduces coordination overhead. That’s the real win.
You’re not just jumping on video calls anymore. You’ve got meetings, chat, whiteboard, docs, AI summaries, and calendar coordination all in one place. That reduces context switching, which honestly is where most productivity gets lost.
The meeting experience itself is still the strongest part. It’s stable, even on weaker connections. Screen sharing is smooth. Breakout rooms are easy to manage. For someone working across teams or stakeholders, that reliability matters.
Another big plus is the AI Companion. Automatic meeting summaries and action item capture save real time. Instead of scrambling to take notes, you can focus on the discussion and still walk away with structured follow-ups.
And finally, it scales well. Whether it’s a quick 1:1, a sprint review, or a large stakeholder town hall, it handles all of it without friction.
In short, it reduces coordination overhead. That’s the real win.
What do you dislike about the product?
One issue is feature overload. There’s meetings, chat, whiteboard, docs, clips, AI tools, phone, scheduler and more. While that’s impressive, it can make the interface feel crowded. For new users especially, it’s not immediately clear where to go for what.
Another drawback is that chat still doesn’t feel as fluid as dedicated tools like Slack. Threads can get messy, and long-term knowledge management inside chat isn’t great. It works, but it’s not the strongest part of the platform.
There’s also the pricing structure. Some of the more useful features, especially advanced AI capabilities, are locked behind higher-tier plans. For smaller teams, that can feel limiting.
And finally, performance can dip when running larger meetings alongside multiple integrations. It’s generally stable, but it does demand decent system resources.
So overall, it’s not about major flaws. It’s more about complexity and positioning. Zoom started as the best video tool in the room. As it expands into an all-in-one workplace platform, it’s still figuring out how to make everything feel equally polished.
Another drawback is that chat still doesn’t feel as fluid as dedicated tools like Slack. Threads can get messy, and long-term knowledge management inside chat isn’t great. It works, but it’s not the strongest part of the platform.
There’s also the pricing structure. Some of the more useful features, especially advanced AI capabilities, are locked behind higher-tier plans. For smaller teams, that can feel limiting.
And finally, performance can dip when running larger meetings alongside multiple integrations. It’s generally stable, but it does demand decent system resources.
So overall, it’s not about major flaws. It’s more about complexity and positioning. Zoom started as the best video tool in the room. As it expands into an all-in-one workplace platform, it’s still figuring out how to make everything feel equally polished.
What problems is the product solving and how is that benefiting you?
At its core, it cuts down fragmentation. Before, teams juggle a video app, a chat tool, a docs/collaboration tool, calendars, and task trackers. That’s context switching—mental friction, lost time, missed details. Zoom Workplace brings those into one ecosystem. That alone smooths communication and coordination.
It also tackles meeting inefficiency. With things like AI summaries, action item extraction, and searchable transcripts, you don’t have to capture every detail yourself or chase people afterward for what was decided. That means less time rehashing and more time acting.
Real-time collaboration is another area. Whiteboards, shared docs, and chat live together around the same session or workspace, so brainstorming feels continuous instead of disjointed across tools.
For teams spread across different locations or time zones, the persistent history in chats and meetings helps too. You don’t have to repeat context—newcomers can catch up quickly.
The benefit of all this is simpler workflows. Fewer apps to switch between, clearer handoffs between conversation and action, and less “where did we put that?” when you need past context. You save time, reduce friction, and keep everyone aligned without relying on seven different tools.
It also tackles meeting inefficiency. With things like AI summaries, action item extraction, and searchable transcripts, you don’t have to capture every detail yourself or chase people afterward for what was decided. That means less time rehashing and more time acting.
Real-time collaboration is another area. Whiteboards, shared docs, and chat live together around the same session or workspace, so brainstorming feels continuous instead of disjointed across tools.
For teams spread across different locations or time zones, the persistent history in chats and meetings helps too. You don’t have to repeat context—newcomers can catch up quickly.
The benefit of all this is simpler workflows. Fewer apps to switch between, clearer handoffs between conversation and action, and less “where did we put that?” when you need past context. You save time, reduce friction, and keep everyone aligned without relying on seven different tools.
AI-Powered Collaboration Hub Transformed Our Workflow
What do you like best about the product?
I appreciate how Zoom Workplace has evolved from a simple video tool into a powerful, AI-powered, all-in-one collaboration platform. It effectively consolidates meetings, team chats, phones, and workspaces, which is very effective for modern, hybrid work environments. I also like that it's designed to integrate with numerous third-party tools, supporting over 2,700 apps including popular options like Google Workspace and Microsoft 365, making it a central hub for business communication. Additionally, the initial setup is straightforward, especially for existing Zoom users, making the transition seamless and not requiring a complex new installation.
What do you dislike about the product?
Zoom Workplace has successfully transitioned into a broad, AI-powered collaboration suite, but this expansion has introduced areas for potential improvement regarding performance, feature complexity, and integration.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to reduce context switching and improve meeting efficiency. It centralizes communication as an AI-powered, unified platform.
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