Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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External reviews are not included in the AWS star rating for the product.
Zoom is a fast, easy, and excellent experience.
What do you like best about the product?
The A/V is solid. Great options for backgrounds. Easy to use and setup meetings. Great layout. Highly Functioning. Great capability with OSX. Easy to record. Video and audio sound great in editing programs.
What do you dislike about the product?
Lack of being able to keep the same meeting available in the app that is easily accessible. Lack of actual email or share button directly from the app in order to share with others. Would like the ability to add graphics and editing while live in the meeting.
What problems is the product solving and how is that benefiting you?
Solving the ease to have meetings with numerous people around the world. This benefits in the many meetings I have scheduled throughout the day. And they are solving the adding graphics and editing software live so that I may conduct great interviews.
Perfect for my Job!!!!!
What do you like best about the product?
Zoom is very easy to use! Easy to set up. During Covid I had no way to communicate with my clients, as our offices were shut down. Using Zoom I was able to communicate on a daily, weekly or monthly time frame.
What do you dislike about the product?
I had no issues with using Zoom. My elderly clients had a hard time trying to understand how to use the program. But we managed to get through it together.
What problems is the product solving and how is that benefiting you?
I was able to continue doing online meetings with my clients and they are thrilled to be able to contact me during my work hours as they have a number and password to access my office whenever they need me.
Zoom Works Well
What do you like best about the product?
Zoom is a convenient and gold standard video conferencing tool. Zoom is easy to use, get the hang of, and then become an advanced user. It works much smoother than uberConferencing.
What do you dislike about the product?
Zoom participants calling into a webinar meeting are sometimes not prompted and not aware of how to indicate that they want to speak. Better prompts for phone users would be helpful.
What problems is the product solving and how is that benefiting you?
The ability to see what is on someone's screen when helping them through a problem is my favorite feature. The ease at which a meeting can be created and shared is second.
I love Zoom. I use it for business and pleasure.
What do you like best about the product?
I like that Zoom has many features that allow me to enhance my online teaching. Features like whiteboard and breakout rooms are fantastic.
What do you dislike about the product?
There could always be more features available. It would be awesome to have a feature that allowed me to unmute students when they are not able to do it themselves.
What problems is the product solving and how is that benefiting you?
Zoom allows me to stay in touch with family and friends that are far away. We have had baby showers, family reunions, and online game nights. I love that I can feel like they are there even from far away.
The world's best
What do you like best about the product?
I use Zoom several hours a day as my primary work platform. It is the best videoconferencing technology in the world. As an independent contractor / self-employed entrepreneur, I have the option of using another platform at no expense to me, but I pay for Zoom because it works best for my clients -- and myself!
What do you dislike about the product?
Any technical issues with Zoom (such as connectivity glitches) are still MUCH easier to cope with than the problems with other platforms.
What problems is the product solving and how is that benefiting you?
Zoom makes it possible for me to earn income from my home office. It is a basic, must-have utility for my business.
Nothing but great service
What do you like best about the product?
The ease of use provided by zoom has helped our team tremendously
What do you dislike about the product?
I haven't found any real downsides to utilizing zoom. Maybe the fact that someone has to download it first?
What problems is the product solving and how is that benefiting you?
Working remotely has been a change for me. I like that I can see the person I'm talking to and not just having a phone conversation. It has also helped me a lot with these crazy has prices!
Easy enough to use but lack of certain function
What do you like best about the product?
Zoom is easy enough for regular users to use on a daily basis and the integration with Google Workspace is another plus for an organization. The UI is clear and easy to manage.
What do you dislike about the product?
Premium features are not a big jump for enterprise users, and sometimes the image quality is just not that great for a long meeting. For Mac users, the initial setup sometimes can be confusing and chaotic due to various permission setting requirements.
What problems is the product solving and how is that benefiting you?
Zoom seems to improve the video quality over time, but it is not to the level that brings satisfaction to daily users yet. Connection issues have been improved over the last couple of years, so meeting with a large number of users is becoming easier.
Zoom is easy
What do you like best about the product?
As long as your settings are correct, anyone could just join a meeting without having to enter passwords or codes which I appreciate.
What do you dislike about the product?
I see people with their blurry or cool backgrounds and I haven't taken the time to figure out how to do that. If it's not right in my toolbar when I start my call, it's not helpful. I don't want it all the time and wouldn't want to go change my settings constantly to switch it back and forth.
What problems is the product solving and how is that benefiting you?
Keeping me connected when working remotely the majority of the time.
Great Service
What do you like best about the product?
Customer Service hands down. You can tell that it is the top priority of the company and that they will do all that they can to make customers satisfied.
What do you dislike about the product?
Some of the reports that are given to the Pro Accounts are not the best but again you can tell the company is working on it.
What problems is the product solving and how is that benefiting you?
Again Reports - I do get weekly updates that they are being worked on which is nice!
Easy to use
What do you like best about the product?
I like the fact that I can record my Zoom meetings if I need to. Also, I am not limited to how long my meeting can be. The Zoom software is super easy to use and you can link it directly to your google calendar. This way if you set up a meeting it's easy to connect.
What do you dislike about the product?
I am not a fan that I have to pay 15.00 per month to have unlimited Zoom meetings. I used to use the free version but I was limited to only 40 minutes per meeting.
What problems is the product solving and how is that benefiting you?
It makes it easier to meet with Clients and Colleagues during the day when they live in other states or areas. Being able to connect with them anytime anywhere.
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