Effective for video calls, but needs improvement in quality.
What do you like best about the product?
I use Zoom Workplace to talk to many people through video calls. Its initial setup was easy and there were no problems.
What do you dislike about the product?
There is a problem where the call gets automatically cut, the call can be automatically cut, and the call gets directly disconnected.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to interact with many people through video calls.
Human-Feeling Meetings with Smart AI Help and Seamless Scheduling
What do you like best about the product?
It actually feels human—smooth meetings, smart AI help, fewer awkward moments, and everything just works without chaos. Supports a number of functions such as Business Scheduling, desk booking, email client, screen sharing, video and audio conferencing among others.
What do you dislike about the product?
It can feel a bit overwhelming when you just want a simple meeting.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves scattered communication and disconnected tools by uniting meetings, chat, and collaboration in one place—saving time, boosting clarity, and keeping work flowing smoothly.
Easy Setup, But Performance Hiccups
What do you like best about the product?
I enjoy using Zoom Workplace for contacting new people and the adorable facilities like attending meetings from home and staying in touch with old friends. I really like the experience of not having to go anywhere but being able to contact everyone. I also find it really easy to use, which makes the initial setup a breeze.
What do you dislike about the product?
I find the video quality to be low and experience voice dapping issues. There is also intensive lagging and poor screen share quality, which makes it frustrating.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to contact new people and enjoy the convenience of attending meetings from home and staying in touch with old friends.
Smooth Group Meetings, But Lag Issues Persist
What do you like best about the product?
I find group meetings on Zoom Workplace very smooth and very easy. I also think the PDF system is great because it's very easy to share with group meeting participants. The initial setup was also very easy for me.
What do you dislike about the product?
I experience lag problems and voice issues with Zoom Workplace. I also find video quality lacking at times.
What problems is the product solving and how is that benefiting you?
I find Zoom Workplace makes group meetings very smooth and easy, allowing many people to connect seamlessly.
Easy Setup and Interface, Occasional Lag
What do you like best about the product?
I find Zoom Workplace's interface easy to use, which makes working from home more manageable. The screen sharing feature is particularly helpful for explaining theoretical concepts to my clients. I also found the initial setup very easy as a beginner.
What do you dislike about the product?
I face a minor lagging problem and sometimes internet stability issues.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for online meetings with clients. It has an easy interface and is easy to use, facilitating work from home. The screen sharing feature helps my clients understand theoretical concepts.
Great Video and Voice, But Network Glitches
What do you like best about the product?
I find Zoom Workplace to be a good app for online meetings and classes because it provides a good experience and good services. Their video and voice service stand out for me because, unlike other apps, Zoom Workplace offers very good clarity in both voice and video.
What do you dislike about the product?
I have issues with network problems, video problems, voice problems, and meetings getting cut off. The app needs to improve its network issues and the problem of videos cutting out in the middle. Also, sometimes there's a login problem, making the initial setup a bit harder.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for online classes because it provides good video and voice services, offering a clear experience compared to other apps.
Intuitive Interface, Easy Meeting Tools
What do you like best about the product?
I find Zoom Workplace very easy to use, appreciating its user interface (UI) and user experience (UX) design. The screen sharing feature is particularly useful during meetings, and I like how everything feels straightforward. Setup was fairly simple because logging in and using its features wasn't too challenging.
What do you dislike about the product?
I sometimes experience connection problems in Zoom Workplace, even when there aren't any issues with my internet. It seems like there might be some issues on Zoom's side that cause these problems.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for my official meetings. It's very easy to use, and the interface is straightforward, especially with features like screen sharing.
Zoom Workplace Delivers an In-Person Feel with Crystal-Clear Video and Easy Screen Sharing
What do you like best about the product?
The best thing I like about Zoom Workplace is that it gives me a real, in-person feel when I connect with my colleagues. The video and audio quality during conferences is much better, and it also makes screen sharing smooth and easy.
What do you dislike about the product?
What I dislike about Zoom Workplace is that the free version only allows up to 100 participants to join a meeting. For some of my small teams, I’d like to have a few more people able to access and join the meeting.
What problems is the product solving and how is that benefiting you?
It solves many problems, such as poor reliability on weak internet and collaborative sharing. It really helps me when my connection gets weak, and it also reduces my workload when sharing and discussing the project.
Unified communication has transformed our collaboration and consistently boosts project delivery
What is our primary use case?
Zoom Workplace Business has been our cornerstone to our success as an organization, keeping our team connected across the state and nationally. It is one of the best virtual meeting platforms where we use it to hold meetings, annual, weekly, and daily with our clients and our team members. It is very easy to use and has other robust features such as screen sharing where we can share our screen while discussing a certain project. Hence, project management becomes very seamless and smooth.
We can collaborate with our remote and in-office team efficiently while sharing ideas and brainstorming. Zoom Workplace Business is also used for phone calls, meetings, virtual open office hours, team chat, document sharing, and measuring call volume. We also use Zoom Workplace Business for delivery and for large training events both externally and internally. Zoom has been a great contributor to our success, especially in the digital world.
How has it helped my organization?
Zoom Workplace Business has positively impacted my organization by optimizing office experience and hybrid work collaboration, and project management has been on time. We have been able to deliver our projects to our clients on time, and it has also been a time-saving tool. We do not have to meet with our clients face to face. We just have to hop on a video call or audio call through our phone or PCs.
Since we started using Zoom Workplace Business, everything has changed in my organization. We were able to cut our communication cost significantly and gain features we could have only dreamed of prior. The contact center platform is head and shoulders above some of their competitors. This allows our team to quickly assist our customers with their questions and concerns. At time saved and cost, we have been able to cut costs by about 80 percent and improve our productivity by about 70 percent.
What is most valuable?
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration.
The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer.
Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.
What needs improvement?
Some integration with other products does not work well. There are frequent updates to the interface that can cause user frustration.
One improvement needed for Zoom Workplace Business is the free trial, which is limited to 40 minutes. This limitation could be extended.
For how long have I used the solution?
I have been using Zoom Workplace Business for more than 10 years.
What do I think about the stability of the solution?
Zoom Workplace Business is very stable with no lagging even if the internet is somehow slow. It maintains its quality with top-notch video and audio quality.
What do I think about the scalability of the solution?
The scalability of Zoom Workplace Business allows me to go online to a live meeting with 10 people, 10 participants or more, or even 1,000 participants at webinars and conferences, and it does not lag. It is very scalable.
How are customer service and support?
I would add that customer support, especially the team from Zoom, is very proactive, dedicated, and supportive 24/7. The user interface is very great and user-friendly. Zoom has one of the best customer support globally, very proactive and responsive, very solution-oriented and professional.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We previously used Microsoft Teams. The reason why we switched from Teams to Zoom Workplace Business is because of Zoom Workplace Business call handling, ease of use, meetings, and better contact center integration, which is head and shoulders above Microsoft. Also, the cost of Zoom Workplace Business is much more affordable and cost-effective. It is very easy to use and has reliable, high-quality video and audio compared to Teams.
How was the initial setup?
It is very easy to set up. Everything falls into place the moment you start using Zoom Workplace Business. Your experience will be elevated to phenomenal because it is a game-changer.
What about the implementation team?
We use Amazon Web Services as our cloud provider for our hybrid cloud deployment.
What was our ROI?
The contact center platform is head and shoulders above other competitors. It has allowed our team to quickly assist our customers with their questions and concerns. We are able to cut our communication cost significantly and gain features we could have only dreamed of. Concerns about data breaches and security have improved, so we do not have that concern anymore. We are able to gain more productivity and boost collaboration among team members and clients through the use of Zoom Workplace Business.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing indicates that Zoom Workplace Business is one of the most cost-effective online meeting solutions and virtual meeting solutions with a lot of robust features at our disposal and a very easy-to-use tool.
Which other solutions did I evaluate?
Before choosing Zoom Workplace Business, I evaluated other options such as Cisco AnyConnect and GoToMeeting.
What other advice do I have?
A quick specific example of a recent project or meeting where Zoom Workplace Business made a difference for our team is when working on a telephony project, it was possible we reduced the cost as much as we could. Zoom Workplace Business was there to reduce the cost for us, especially because we did not have to meet daily. We just had to use Zoom Workplace Business meetings to discuss and gather the progress of our projects. We were able to complete the project having met only three to four times. It really saved us a lot of time and cost.
Zoom Workplace Business has enabled us to cut our communication and traveling costs significantly and gain features we could have only dreamed of prior to our alternative solution. The scalability of Zoom Workplace Business allows me to go online to a live meeting with 10 people, 10 participants or more, or even 1,000 participants at webinars and conferences, and it does not lag.
My advice to others looking into using Zoom Workplace Business is that it has a great unified communication platform. If you are looking to bring chat, meetings, contact center, and phone systems all under one platform, this is the real deal. It is also very cost-effective, easy to use, and has one of the best customer supports. I am amazed by how cost-effective Zoom Workplace Business is with robust features, and the video and audio quality is top-notch, enhancing collaboration for our clients and team members. I rate Zoom Workplace Business a 9 out of 10.
Easy-to-Use Interface Makes Joining Meetings a Breeze
What do you like best about the product?
Ease of use, easy interface, easy to join a meeting
What do you dislike about the product?
There’s some features only for paid plans but we don’t use it enough to pay but features would be handy
What problems is the product solving and how is that benefiting you?
Very easy for clients to join
