Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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Quick and easy - simple to use
What do you like best about the product?
We've been using Zoom since the beginning of the pandemic to help host online webinars and we chose to use this platform because it was one of the easiest to just plug and play. The user experience was straightforward and very intuitive to navigate what you need. It was easy to set up a webinar in moments with all the details and some simple customizable features. We didn't have to worry about the client experience because it was very easy for someone to just join. We didn't spend time on the whole account setup and we could focus on the content of our webinars and meetings.
Additionally, it's great that the sessions can be recorded, saved, and downloaded later.
Additionally, it's great that the sessions can be recorded, saved, and downloaded later.
What do you dislike about the product?
The features could be too limiting at times. We wanted some fully customizable branded pages for our webinars. The pricing plan wasn't flexible enough to meet our needs. Our webinars ranged from a few dozen focused sessions or up to almost multiple hundreds of registrants. The more we used Zoom the more we would like more customization options but it wasn't 100% necessary.
What problems is the product solving and how is that benefiting you?
Zoom connects us with our clients and potential customers navigating through a pandemic. It's the fastest way to create video content with meaningful interactions.
Zoom is great!
What do you like best about the product?
I love how easy zoom makes it to meet with colleagues without having to deal with commuting back and forth. It's a great tool to make conversations easier between colleagues or far-flung friends.
What do you dislike about the product?
I don't love how virtual backgrounds are sometimes not so well done.
What problems is the product solving and how is that benefiting you?
Zoom makes it easy to connect with the other members of the team.
My business relies on Zoom
What do you like best about the product?
Zoom makes it possible for me to meet, face-to-face, with my clients, which is always preferred over telephone meetings. I am an editor, so being able to share my screen to review manuscripts is critical. We no longer have to rely on sending confidential or copyrighted documents through email for review. Zoom truly is the next best thing to being there. During a pandemic, Zoom has (literally) proven to be a lifesaver - and a business saver, too.
What do you dislike about the product?
Honestly, I cannot think of anything I dislike about using Zoom. It provides what I need to effectively conduct my business.
What problems is the product solving and how is that benefiting you?
Zoom solves the problem of sharing copyrighted material through email. It obviously solves the problem of in-person meetings when it is unsafe (COVID-19). My business has increased with the use of Zoom meetings. I use Zoom several times a week and I cannot imagine conducting business without Zoom now.
Very practical and full of amazing features
What do you like best about the product?
I like the size and the quality of the picture as well as the filters and all the amazing features.
What do you dislike about the product?
The free version is very limited and the paid version can be a little too pricey.
What problems is the product solving and how is that benefiting you?
Being able to communicate with clients in a better way than any other video application.
Zoom for Shul
What do you like best about the product?
The calendar integration with outlook makes creating meetings much easier.
I can invite others to my meetings very easily
The screen sharing feature is robust and easy to use
The customer service is fast and helpful
I can invite others to my meetings very easily
The screen sharing feature is robust and easy to use
The customer service is fast and helpful
What do you dislike about the product?
Mute/unmute feature is not prominent enough on the screen
Accessing settings means going onto the website, it's not in-app
The settings and options are not well organized.
Accessing settings means going onto the website, it's not in-app
The settings and options are not well organized.
What problems is the product solving and how is that benefiting you?
Meeting with students who could not otherwise be in-person
Gathering members from different parts of the city
Making our meetings more efficient so we can use tech to show more than we could have on paper
Gathering members from different parts of the city
Making our meetings more efficient so we can use tech to show more than we could have on paper
Zoom for Television interviews
What do you like best about the product?
It's versatile in using the platform for use with my television interviews as well as hosting meetings and seminars.
What do you dislike about the product?
I have difficulties sometimes arranging meetings for future times with the right codes and then I sometimes don't log in correctly.
What problems is the product solving and how is that benefiting you?
I have a platform to conduct my interviews with people around the country and world without having to be in person or pay for studio time. Plus the show is predominately complete when I'm done with the interview with limited editting.
Dependable and accessible
What do you like best about the product?
I like that not only is zoom easy to use and easy to manage. I like that zoom is everywhere. Everyone I know has a zoom account, and unlike other platforms, you can count on everyone knowing how to use them and having access to them.
What do you dislike about the product?
There isn't much to dislike about zoom. I think extending the time on the free version if someone in the meeting has a paid version would be nice. I also think emphasizing and improving the team communication features would help sell it even more.
What problems is the product solving and how is that benefiting you?
Zoom was there during the pandemic for school and work. there would be days that I was so thankful for the portability and accessibility of zoom because I would need to be on a call and walk my dog or cook dinner, and I could do all of that with how portable zoom is.
Good technology but lacking customer service
What do you like best about the product?
The ease of use - it is user-friendly, and intuitive, and its popularity ensures that most participants already know the basics.
What do you dislike about the product?
I previously had a technical issue where I was logged out of my account and all my account information disappeared. When that happened, I was no longer considered a paid subscriber with priority access to customer service. I spent the next 2 weeks going back and forth over email with the techs in a completely different time zone. Ultimately, no one could figure out what went wrong and I had to create another account and set-up all my meetings again. The experience was very disappointing and I felt like there was no sense of urgency on Zoom's part to resolve the problem as my business was impacted.
What problems is the product solving and how is that benefiting you?
It makes it easy to connect and teach classes online, to reach people from all over the world.
Simple to use and effective
What do you like best about the product?
Zoom is a simple base program that most individuals can easily manage and work with as many places use it. The chat setup is simple for mass and single
What do you dislike about the product?
connection speeds can impact the entire room, there seems to be a disconnect and buffer
What problems is the product solving and how is that benefiting you?
It allows me to coach virtually instead of the phone allowing the body and vocal recognition
Necessity for business and workshops
What do you like best about the product?
I've been using Zoom for my business before the pandemic and now it's become even more of a necessity in today's day and age. Zoom is easy to use and it has many tools that make it useful for all types of online gatherings. I particularly like being able to create break-out rooms and use the transcription function. I also love that it seamlessly integrates with my Google calendar and Acuity Scheduling by automatically creating meeting links.
What do you dislike about the product?
Zoom is great, but once in a while, I'll get Zoom/screen fatigue from too many virtual meetings and gatherings. In those cases, I revert back to only scheduling meetings on Zoom if necessary and scheduling most other things in person.
What problems is the product solving and how is that benefiting you?
Zoom has become an easy way for me to connect and network with other people. I can save a lot of time on travel, along with being generally more efficient with time with virtual meetings. It is also a great way to connect to people all over the world.
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