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Zoom insight
What do you like best about the product?
Reliable interface and simple to use, very familiar to most users.
What do you dislike about the product?
Sometimes there are audio issues that do not allow other users to connect
What problems is the product solving and how is that benefiting you?
I am not sure what problems they are currently working on to answer this question
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Very useful tool for business and personal meetings
What do you like best about the product?
Zoom allows me to connect with clients across the globe, quickly and easily. It has expanded our ability to support clients wherever they are.
What do you dislike about the product?
The break-out room and whiteboard features could be more user-friendly. New features aren't always easiest to discover.
What problems is the product solving and how is that benefiting you?
Zoom allows me to connect with my staff, stakeholders and clients, and share information, without have to be in-person.
Zoom allows us to connect with others better than a traditional phone call.
What do you like best about the product?
Connection with others over a distance; Easy to use on PC or iPhone.
What do you dislike about the product?
Updates automatically start when I open the program sometimes. Made me late. That should update in the background.
What problems is the product solving and how is that benefiting you?
Zoom allows me to conduct meetings even if not everyone is in the office.
Zoom, has excelled where Teams should have won
What do you like best about the product?
Both the web and the desktop client are easy and free to use for the most basic customers. The abilty to create breakout rooms, and record and download sessions for higher tiered options is a must.
What do you dislike about the product?
I wish there was more granularity or ala carte options for mid-sized businesses. The ability to create and delete multiple users to use the same personal ID could be a useful feature. Also more options and filtering should be enabled for hosts regardin searching for participants.
What problems is the product solving and how is that benefiting you?
Zoom is solving the issues of conducting face to face meetings, trainings, get togethers with disparate audiences in a safe manner. Zoom has solved the issue of not requiring large infrastructure footprint in order to support our most challenged customers.
Zoom helps us accomplish our tasks.....fast!
What do you like best about the product?
The ability to connect with colleagues or customers within a private, secure space makes problem-solving capabilities unmatched. The integrations with other software we use also makes it easier to accomplish the task in a streamlined fashion.
What do you dislike about the product?
If Zoom was able offer filters for users to view participants (those on video vs. those not sharing video), that would make it nice for the host to connect with those who are "physically" there. Reading the body language of users is still the best way to communicate and the video functionality advancements could only help.
What problems is the product solving and how is that benefiting you?
With a completely remote company, it is important to be able to connect and collaborate in a safe, secure space. Zoom gives us the ability to do this as well as make sure everyone has access (free basic plans) as opposed to charging per user.
Zoom is a lifesaver!
What do you like best about the product?
Being able to be face to face with colleagues while miles away is my favorite benefit.
What do you dislike about the product?
The only downside was not having a premium account. The 40 minute sessions were not long enough, so I upgraded.
What problems is the product solving and how is that benefiting you?
Zoom is keeping me connected to my team on the other coast. We can have round tables and training sessions without trying to travel in this crazy climate, and possibly get stuck in an airport.
Been using Zoom for 3 plus years and have used competitive products. Zoom just works!
What do you like best about the product?
It is very reliable and easy to navigate
What do you dislike about the product?
I would like to see more integrations with products like Salesforce.com
What problems is the product solving and how is that benefiting you?
I do a lot of web meetings for customers. As a support tool it is great.
Our office runs on Zoom!
What do you like best about the product?
The outlook integration is the most helpful part for us. I also appreciate how simple it is for guests to use.
What do you dislike about the product?
When my calendar decides to stop syncing with the Zoom app.
What problems is the product solving and how is that benefiting you?
Time management! Being able to not have to travel to meetings makes everyone way more efficient.
Strong but not perfect
What do you like best about the product?
Zoom makes meetings easy. It supports scheduling through outlook. It is somewhat easy to use in the direct computer connection. The use of waiting rooms and screen sharing is amazing.
What do you dislike about the product?
There are limited options available on the phone app. For example, you cannot assign a cohost of you use the app. Additionally, if you dismiss aparticipant, there is no way to get them back into the meeting.,
What problems is the product solving and how is that benefiting you?
Scheduling meetings has been made easier. Preventing travel costs and "seeing" each other is valuable for us during the pandemic. The ability to access Zoom without downloading is greatly appreciated.
Zoom has made meetings possible during the pandemic
What do you like best about the product?
We are all able to get together without having to be in the same room
What do you dislike about the product?
When people running meetings don't know the basic functionality.
What problems is the product solving and how is that benefiting you?
It's making our quarterly board meetings possible, even when people have scheduling conflicts.
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