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Excellent experience, easy to use
What do you like best about the product?
I like that Zoom has a simple user interface. The complexity of the product is configurable through the administrator settings but users don't have to see it. Breakout rooms are critical to the ability to use Zoom.
What do you dislike about the product?
Although many features is nice, I actually think it is better to keep the product simple. It is getting harder and harder to administer. I would like to have a resettable timer so I know how long a practice session is going. I would also like to be able to show a timer to participants, especially in break-out rooms (but in the main room as well) to show how much time we have for particular segments or participant presentation.
What problems is the product solving and how is that benefiting you?
Remote meetings. It prevents having to travel.
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ZOOM FTW
What do you like best about the product?
I like how ZOOM provides support for questions in a timely manner. They are constantly updating to add new features to make the platform more usable and competitive with other options.
What do you dislike about the product?
I wish ZOOM would offer more space per account for cloud storage. Buying in at the entry level gives you some space, but it fills quickly if you use ZOOM for virtual teaching.
What problems is the product solving and how is that benefiting you?
We are an online school, and planned on being one long before COVID and ZOOM was the best option for us. It was functional and met all of our needs as a virtual school.
Whiteboard Option
What do you like best about the product?
The Zoom Whiteboard feature is very helpful and easy to use. This option makes it easier for me to convey information to customers. I also like the fact that I can easily record meetings.
What do you dislike about the product?
I would like an easier way to share meeting information with attendees. I often email a long invitation and it would be easier if it were just a link instead of an invitation that includes a lot of information.
What problems is the product solving and how is that benefiting you?
It is easy to meet with clients and meeting via Zoom helps to provide rapport and a more personalized approach. Clients do not have to travel to my office for a meeting. I can have meetings clients wherever I happen to be.
Nothing Compares to Zoom
What do you like best about the product?
The quality of the video and audio on Zoom is better than anything else out there and the fact that the quality is just as high on a mobile device is what makes Zoom the can't miss, affordable, video conferencing platform.
What do you dislike about the product?
I appreciate that Zoom stepped up their security because the Zoom bombing was detrimental to a lot of organizations but the security makes it hard for first time users to smoothly join video calls.
What problems is the product solving and how is that benefiting you?
Post-Covid, Zoom allows my team to have meetings when not everyone can be present. It has allowed us to not all be on site and still have clear and consistent communication.
Zoom keeps our business running
What do you like best about the product?
I like the integration with my email both at the desktop and on my mobile.
What do you dislike about the product?
The whiteboarding feature is good to have but needs some work.
What problems is the product solving and how is that benefiting you?
Zoom helps my team stay in communication with clients nationwide in a way that promotes good rapport similar to being in person.
First business subscription-still using 7yrs later
What do you like best about the product?
The ease of use and ability to communicate across the globe.
What do you dislike about the product?
Sometimes the sound is very quiet without headphones and it is fixable but I'm not sure why the auto sound option isn't loud speaker.
What problems is the product solving and how is that benefiting you?
I live in a small-ish town. Zoom allows me to reach my audience from far outside the reach a brick and mortar could attain.
Great Platform for Video - Missing Webinar Features
What do you like best about the product?
Zoom has been extremely valuable in helping host webinars and virtual meetings with clients. I like how easy it is to integrate with just about every app out there and quality during meetings have never dropped. I would highly recommend to any business - large or small. Way better than using Teams or Google Meet.
What do you dislike about the product?
We use Zoom for webinars but it feels like the tool is a bit outdated. The customization options for branding emails is limited and not very user friendly. Seems like it fails in comparison to other webinar platforms like ON24.
What problems is the product solving and how is that benefiting you?
Mostly webinars. We use it a ton for hosting large-group webinars for our clients. We stopped using it for internal meetings because Google stepped up Google Meet but this has become the primary platform for sales/outside folks.
Easy to use!!
What do you like best about the product?
I like how it enables me to screen share. It's also easy to setup meetings in a pinch from both the app as well as the outlook plug-in.
What do you dislike about the product?
I'd like to be able to record my meeting sessions if at all possible so I can refer back to the discussion at a later date.
What problems is the product solving and how is that benefiting you?
Zoom is allowing me to connect with businesses throughout the country as well as the world that are necessary for me to function in my capacity. Thereby eliminating the gap that travel restrictions create.
Zoom allows me to work remotely, while still staying connected with my team.
What do you like best about the product?
I love being able to work from anywhere, and still being able to connect with my teammates, no matter where they are located on their end. I also love the ability to record our meetings, so we can refer back.
What do you dislike about the product?
Non-applicable - Zoom is super user-friendly and I truly love everything about the platform.
What problems is the product solving and how is that benefiting you?
Zoom allows me to work remotely. Without Zoom, I would be required to work in-person in another city, and would not be able to live the lifestyle I currently do.
Excellent service for a non-profit
What do you like best about the product?
Improvements in features keep coming, tech support is always good, non-profit pricing, ability to customize and lock-down camera square placements,
What do you dislike about the product?
Multiple accounts are expensive, double-factor authentication is onerous for multiple users on a single account, can't speak into breakout rooms
What problems is the product solving and how is that benefiting you?
Covid precautions alternative, digital recordings of conferences, the ability to broadcast music in stereo (simultaneous with speaking)
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