Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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Zoom Workplace for customer success
What do you like best about the product?
Ease of use. Controls and functions are simple and easy implementation. Customer support is prompt. Using it daily for customer meetings. the number of feature is helpful in tracking and easily integrate with any tool needed.
What do you dislike about the product?
love the platform as a whole a few down times but not frequent.
What problems is the product solving and how is that benefiting you?
Meetings on the fly. Remote meetings. connecting and sharing screen. Video conferencing.
Zoom gets the job done!
What do you like best about the product?
Zoom allows multiple users the ability to collaborate and share your screen in order to do presentations. It also allows you to share audio with your users and you can chat with the group or direct message a single person in the session. I like the fact that you can mute your audio and/or video if needed. The background themes are also fun to fiddle with and are a great feature. The software is easy to use, very user friendly.
What do you dislike about the product?
There's not much to dislike about the software, it's easy to use and update when needed.
What problems is the product solving and how is that benefiting you?
Zoom helps us communicate with users that may not be able to physically join our meetings and it also allows us to record the meetings just in case there may be some users that can't attend.
Very good tool for meetings
What do you like best about the product?
Simple to use, high quality video & audio, seamless integration, calendar feature and overall the tool is very easy to access.
What do you dislike about the product?
Sometimes I experience technical glitches, customer service team takes a lot of time to solve issues.
What problems is the product solving and how is that benefiting you?
For me and my team, Zoom Workplace integrates video conferencing, team's chat, whiteboarding, and calendar features into a single platform. This reduces the teams need for switching between multiple apps like MS Teams and others. It has been enhancing our collaboration between the in-office teams and the remote teams. It is simple to use so we do not have to spend a lot of time in training the team members on how to use the software.
Best conferencing solution
What do you like best about the product?
It has the best interface and functionality of any solution out there.
What do you dislike about the product?
There are glitches at times requiring me to put in credentials multiple times.
What problems is the product solving and how is that benefiting you?
Allows for meetings and collaboration even if we aren’t in the same area.
It's a great platform but the free version could do use some upgrades
What do you like best about the product?
It integrates well with all other apps and allows for ease of screen sharing and explaining and walking clients through their own screens with the doodle feature. I use this feature almost on all of my calls with clients
What do you dislike about the product?
Customer support could improve and the fact that the free version only allows me 45 minutes of meeting at a time (which would be totally fine if I didn't have to wait 10 minutes in between meetings). I understand that this is to get you to purchase the paid plan but I find it a bit sleazy
What problems is the product solving and how is that benefiting you?
it allows me to highlight exactly where the person needs to click and what steps to follow when on tech support
Best software or tool for team connect.
What do you like best about the product?
The user interface is clean and easy to use. Also, the calling feature is of high quality, and there are multiple customizations that we can use while presenting.
What do you dislike about the product?
Nothing everything looks good and easy to use.
What problems is the product solving and how is that benefiting you?
The latency delay and better voice quality which presenatation.
Reliable, Intuitive, and Constantly Evolving Collaboration Hub
What do you like best about the product?
I like that Zoom just works : calls are super stable even when my internet isn’t. It’s become more than just a meeting tool now. We use the whiteboard for brainstorming, chat for quick updates, and the calendar integrations help keep everything in sync. Breakout rooms and live transcription are really helpful for bigger sessions too.
What do you dislike about the product?
It can get a bit heavy on the system sometimes, especially if I have other tools open. Also, Zoom Chat is decent but not as slick or fast as Slack, so we still use Slack for day-to-day convos. Some features are hard to find unless you go digging.
What problems is the product solving and how is that benefiting you?
Zoom helps cut down on back-and-forth emails by making it easier to hop on quick calls or chats. It’s especially useful for remote teams - everyone stays aligned without needing to be in the same room. Also, features like recording and transcription help when someone misses a meeting or needs to revisit what was discussed.
Makes work easier
What do you like best about the product?
The ease of using the system - somewhat intuitive. Love the AI note taking feature
What do you dislike about the product?
Screen sharing could be better. Find it difficult when Zooming off of just my laptop.
What problems is the product solving and how is that benefiting you?
Connecting remote workers. Supporting those with neurodiverse learning to track meeting content.
One of the best tool for streamlining Communication
What do you like best about the product?
My favorite aspect of Zoom Workplace is its unified AI-powered platform that seamlessly integrates meetings, chat, and various productivity tools (like Docs and Whiteboard), enhancing overall collaboration and efficiency.
What do you dislike about the product?
My main dislike about Zoom Workplace is its tiered pricing structure, where many advanced or large-scale features (like extensive cloud recording or higher participant limits) require costly add-ons or higher plans, which can quickly become expensive for growing or enterprise-level teams.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves the problem of communication and collaboration fragmentation by unifying meetings, chat, phone, and productivity tools (like Docs and Whiteboard) into one AI-powered platform. This benefits me by reducing app-switching, streamlining workflows, and boosting overall efficiency through integrated AI assistance.
I love Zoom!
What do you like best about the product?
It just works. There are other tools out there, but they are not as simple as Zoom.
What do you dislike about the product?
When they make changes, it can be frustrating to find where thing are.
What problems is the product solving and how is that benefiting you?
Having regular meeting straight from calenda.r
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