Zoom

Zoom Communications, Inc.

Reviews from AWS customer

3 AWS reviews
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  • 4 star
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  • 2 star
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External reviews

10,064 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Giang N.

Zoom is a great solution for people who need a contact with each other

  • April 03, 2022
  • Review provided by G2

What do you like best about the product?
zoom brings a lot of benefits to me, what I like the most about zoom is that it helped me study online during the covid 19 pandemic, I couldn't go to school and see friends, but thanks to zoom, I still participate. Join teachers' lectures, meet friends and the most special thing is that Zoom is completely free for users.
What do you dislike about the product?
it's hard to find what I'm not satisfied with about zoom, if so, I probably wouldn't like some of the rumors about zoom that the security feature of zoom is not good, possibly exposing user information. I hope this is not true
What problems is the product solving and how is that benefiting you?
I have a problem with zoom, when I first used it, we studied and talked together for a maximum of only 40 minutes, then zoom stopped, if we want to continue using it, we have to create a new meeting. , which would interrupt and sometimes frustrate me. But then I discovered unlimited zoom and knew how to sign up, so zoom time is no longer an obstacle, we can study and chat for as long as we want.
Recommendations to others considering the product:
No recommendations


    Robert M.

Zoom is essential for my company's hybrid work from home style.

  • April 01, 2022
  • Review provided by G2

What do you like best about the product?
My favorite features include screen recording, screen sharing, and custom backgrounds. I also like the camera settings that allow you to adjust the background, adjust for low light, and even 'touch' up your appearance.
What do you dislike about the product?
Zoom could improve by adding more backgrounds as well as creating zoom links that are not necessarily viewed as a URL. If it was possible to share a zoom link in a more user-friendly format it might help some less tech-savvy people hop on the zoom call with a little less coaching on my end.
What problems is the product solving and how is that benefiting you?
I have not run into any problems with zoom other than not configuring certain settings due to the lack of meeting controls options in the actual app. I have greatly benefitted from Zoom's integrations as well as the ability to meet with my co-workers and prospects face to face (virtually). Zoom has allowed my company to maintain our company culture even while working from home.


    Shruthi J.

Hold meetings with anyone, anywhere

  • April 01, 2022
  • Review provided by G2

What do you like best about the product?
Zoom's worldwide support is what I like best about the software. You can use it anywhere to have conferences with just about anyone. It doesn't matter if they use Zoom or not frequently because Zoom allows anyone to join conferences as a guest regardless of the device they're operating. Anyone can host a conference from any device, after which they can send invitations to the people they want in their conference via email if they don't use Zoom or add a list of participants from their contacts list. If they're your contact on Zoom, Zoom will automatically send them a private message with your invitation on your behalf. Conferences are top-notch and Zoom uses around 1Mbps for conferences, allowing you to communicate effectively even on slower connections. At the very least, you'll have audio conferences with no issues no matter where you are, which use even fewer data. Zoom is perfect for webinars as it allows presentations from any file type. You can add the slides you've created from Powerpoint or Slide into the task area to begin a presentation immediately. The other participants can move to previous slides seamlessly and forward, but only up to the slide you're at. This gives them ample time to make notes or go through any specific points they may have missed without stalling the entire conference room. This is also very helpful in classrooms for students who want to go through a previous slide to comprehend better. Zoom supports the recording of conferences, which also extends to anything displayed within the conference, such as presentations. You can record and review every single detail at any time as Zoom makes the recordings available within the program immediately after the meeting has ended.
What do you dislike about the product?
There's nothing I dislike about Zoom. It's been nothing but fantastic since day one.
What problems is the product solving and how is that benefiting you?
I've been using Zoom religiously for the past two years alongside my coworkers for our work and conferences. The COVID-19 pandemic made it impossible for us to work on-site, forcing us to work from home for the foreseeable future. Through Zoom, we've been able to accomplish this easily and transition to working from home without causing any disruption. The streamlined conferences make it possible to stay in touch with one another during group work since Zoom allows up to 100 users, which is more than enough since we rarely have more than 15 users at a time. Even when we're away from home and visiting family or relatives, we're able to continue our work using our laptops through which we can connect via Zoom. Working from home or anywhere but the office wouldn't be possible without Zoom, which has given us more flexibility. Zoom's presentations are flawless and allow us to have webinars with a large number of users. For group work, we strongly use screen sharing to pass information and brainstorm algorithms. The benefit of Zoom is that it's usable for any reason. Aside from businesses, even schools are using it for their classes and assignments. Besides face-to-face communication through conferences, students can get one-on-one sessions easily with the teacher at any time and being able to record the sessions makes it so that the students never miss any important topic that is taught.
Recommendations to others considering the product:
My experience with Zoom comes from my business needs, which has been positive. I can vouch for Zoom as its features offer many different uses, including virtual classrooms and webinars. You can start using Zoom without paying any money, which is fantastic.


    Sonam K.

Best video conferencing app

  • March 30, 2022
  • Review provided by G2

What do you like best about the product?
Zoom is a very good app for video conferencing. We can connect to atleast 100 people together in a video call. We can also do online meetings through this app. It is also easy to use.
What do you dislike about the product?
Security concern is there as hacker can hack the meeting password and share it to anyone and then people not wanted can also join the meeting. And if there is any issue with zoom then customer service can take 2 to 3 days to reach you.
What problems is the product solving and how is that benefiting you?
zoom is very easy to use. you can just set up your profile and if you wanna host any meeting then you can simply start a meeting and share it's password to the people who you want to join. You can use it on desktop, laptop or mobile phone.
Recommendations to others considering the product:
I will highly recommend Zoom app to all students and people who work.


    Kashish R.

Zoom brings the world closer in HD!

  • March 29, 2022
  • Review provided by G2

What do you like best about the product?
Zoom's is user friendly. The best feature I like is that you can send a personal message during the meeting on the platform.
The controls are higher compared to its competitors. The option of disconnecting audio and linking to device or speaker is easily navigable.
What do you dislike about the product?
While sending personal message, you have to select the receiver everytime you message them. Sometimes it ends up being sent to the whole group by mistake.
Second, if you get a call during zoom meeting, it automatically switches to audio on device mode. You have to disconnect the audio and switch it to speaker again.
What problems is the product solving and how is that benefiting you?
It was very helpful to me specially during this lockdown. All my lectures were held on zoom platform. I did alot of courses which were done on zoom. I was able to stay in touch with the world by staying at home.
Recommendations to others considering the product:
UI is easy. Be careful about the personal messaging and audio options. Everything is easy to navigate


    Anjana S.

Fantastic for meetings and collabs

  • March 28, 2022
  • Review provided by G2

What do you like best about the product?
The most helpful part of Zoom is that it allows you to connect and have meetings with people from any part of the world. You can have casual conversations or business conversations with one or more people at the same time. Zoom is fairly easy to use and its user interface is one of the friendlier ones. The quality of meetings is excellent and you can have virtual sessions without worrying about any possible audio fluctuations or video blur. Zoom can be used on any device of convenience, which is a huge upside as it allows you to work from anywhere, not just from your home. Many use Zoom for work, collabs, and classes now due to its streamlined features of screen sharing, file transfer, and webinars. You can have rooms with any number of participants, which helps greatly in having specific rooms for specific topics of discussion. Screen sharing can be done in one-on-one chats or meeting rooms for sharing purposes. For people working with multiple monitors, Zoom allows you to choose between sharing a specific window or a specific monitor, which shares the entire screen with all of the participants. Zoom is suitable for small to medium-sized meetings for free, where you can have up to 100 participants. But you can raise the limit to up to 300 participants by getting Zoom Pro or Zoom Business, making Zoom affordably scalable. You can record all meetings, calls, and screen shares on Zoom, which Zoom saves on the cloud for global access no matter the device. That being said, Zoom is also available for mobile phones, allowing you to have cross-platform communication with just about anyone you have as a contact. With Zoom Pro or Zoom Business, you can also have phone calls across the world using Zoom on your computer.
What do you dislike about the product?
I don't dislike anything about Zoom. It's been nothing but fantastic since I've started using it.
What problems is the product solving and how is that benefiting you?
No problems per se, but Zoom has been handy for meetings and collaborations. Working from home is a challenging task as you don't see your colleagues face-to-face nor do you have anyone to help when you run into issues. But Zoom helps ease that tension as you can communicate with anyone using chat messages or meetings. You can have private sessions or group sessions with more people. For productivity, Zoom offers a lot of value. With Zoom Pro or higher, you can have meetings that last up to 24 hours and up to 1GB in storage for recordings in the cloud. Screen sharing is what makes Zoom work as a reliable medium of collaboration as you can work together and allow remote access to any of the participants to control input devices such as mouse and keyboard. This is very helpful for customer support agents when they want to help clients with niche problems and train recruits. The benefit is easily Zoom's portability. You can use it on any medium, including web browsers. Zoom's plugins on Outlook, Chrome, Firefox, etc., allow easier management of meetings and clear up your schedule as necessary.
Recommendations to others considering the product:
If you don't use Zoom, you're missing out on a variety of features to help with productivity and improve communication means. Zoom is easy to get started with since it's free and quick to download and install.


    Ashish B.

Efficient and utilitarian video conferencing solution

  • March 28, 2022
  • Review provided by G2

What do you like best about the product?
The speed and efficiency of the software even while handling a huge workload. One can easily host a group video call with a large number of participants without any hiccups. The admin access controls are granular and offer a ton of flexibility to the admin. It helps a lot in maintaining the decorum of the call when there are a large number of participants. Granting privileges to other co-hosts is easy as well.
What do you dislike about the product?
The user interface feels a bit old. Both in desktop and mobile apps the UI is very old and it takes a bit more time than usual to find the options that you are looking for. Also, the audio and video controls are a bit confusing to the uninitiated. In windows desktops, it becomes weird to look at 3 options for a mic when in reality you only have one. The desktop app also creates issues with Bluetooth headphones. It almost always doesn't connect to the right audio output, I have to manually dig into the controls to set it to the correct output, all the while taking care as to not miss what is being said in the meeting itself.
What problems is the product solving and how is that benefiting you?
I regularly have a meetup with friends over Zoom. We tried a lot of other clients before Zoom like Google Meet, Skype, Microsoft Teams but none of them offered the efficiency of Zoom. It is the least resource-heavy video conferencing solution there is. The productivity of those meetups has increased because it has mitigated the worry of devices lagging due to the video conference itself. It just works. It has saved the members of our fan club the worry of upgrading their devices just to be able to attend the video conference without lag.
Recommendations to others considering the product:
Be mindful of what you are looking for. The UI elements are quite old school and need a bit of tech-savviness to find your way around the controls. If you deal with that then Zoom is for you. It offers a granular level of admin controls, easy user permission controls and is the least resource-intensive on top of it. This is also a great deal if the majority of your users have older low performing devices. It runs flawlessly and provides a great video conferencing experience.


    Rashmi G.

The one and only great video conferencing platform

  • March 24, 2022
  • Review provided by G2

What do you like best about the product?
Zoom is the saviour for remote working nowadays, it saves time, is effortless. It's very easy to host events, meetings with the team and schedule the calendar accordingly.
Also, we have played a lot of fun activities on Zoom, it's so much fun virtually. It connects you with everyone.
What do you dislike about the product?
There are no downsides for Zoom, except for the time limit to host free zoom sessions, it's amazing, you can add multiple users at the same time, one can also perform recordings, It's the best. Thank you for this amazing product.
What problems is the product solving and how is that benefiting you?
Solving Day-to-Day activities for business purposes.
Connecting with my team on an everyday basis.
Zoom Recording my sessions if needed.
Scheduling meetings.
Connect with anytime anywhere for the meetups.
Client Sessions.
Recommendations to others considering the product:
It really helps to collaborate with your teammates, a must-have platform for your business.


    Maria S.

Stay connected with ease

  • March 23, 2022
  • Review provided by G2

What do you like best about the product?
Zoom is the best platform for video conferences, allowing you to conduct your sessions whenever you want, wherever you want. You can have video conferences with up to 99 other participants and this limit can be raised to 300 based on your account type. You can also have private sessions with just one person by hosting a conference from their DMs. Zoom is the most intuitive software for conferences as it has the settings to help you prepare yourself. You can receive audio feedback on how your mic sounds and see your video quality before you enter any conference, which helps eliminate any possible issues with clarity as you can fix them beforehand. Zoom has built-in screen sharing, which is beneficial in work conferences and sessions with clients or customers where you're sharing your project or new product. You can easily get feedback from polls, surveys, and forms at any point during the session. Zoom allows you to stream your conference on social media platforms simultaneously, which is an excellent way for businesses to make their conference calls and announcements easy to view on apps like Facebook and YouTube to reach a wider audience who may not use Zoom. Zoom makes it possible for people to work from home through its seamless communication features. While screen sharing takes up the entire window space on other video conferencing applications, Zoom not only allows you to see people's videos simultaneously but also allows more than one person to share at the same time. What I like best is that I can use Zoom on my tablet when I'm not on my computer to participate in conferences and exchange information through DMs. Zoom on a tablet is perfect as it's a much bigger screen than a mobile phone and it has more room to see multiple speakers at once instead of just the active speaker.
What do you dislike about the product?
Zoom badly needs the options to allow users to lower or increase the volume of other speakers in the conference. Oftentimes there are issues where one speaker is too loud while the others are too soft or vice versa. An individual volume slider for each participant will allow us to change their volume to our preference as opposed to the default one.
What problems is the product solving and how is that benefiting you?
I use Zoom for work conferences and customer conference calls that we stream to our Facebook page and Youtube channel for broader reach. We've been steadily using Zoom for years for customer conference calls where we showcase new projects, products, and services we offer. We're able to interact with them easily without filling up space in our conference room while still getting the feedback we need from them through surveys, polls, and forms. Since the beginning of coronavirus, my coworkers and I have been pretty dependent on Zoom for our work to maintain social distance. Our day-to-day conferences greatly aid in having a good line of communication throughout our work sessions. Our screen sharing sessions make it possible to work as a group on various assignments and partake in training sessions. Zoom not only allows us to do our work but also have seamless interactions with customers and interns on a daily basis. Our sessions with interns allow us to assist and guide them into our ways of doing things. Even when there's no local network for us to send files with, we can use Zoom to send files instantly as it's pretty fast. Zoom also allows us to share presentations independent of screen sharing sessions, where we can move through the slides easily on Zoom. The other participants also get the ability to look at past slides and move up to where the presenter is at any time.
Recommendations to others considering the product:
Zoom is fantastic for video conferences and allows users to interact with each other and customers seamlessly. It's portable so you can use it anywhere, even on your web browser. This allows you to invite people to your conferences even if they don't have the app downloaded. Overall, it's the most versatile and easy-to-use software where communication happens.


    Pallavi C.

Best Web App for collaboration!!

  • March 21, 2022
  • Review provided by G2

What do you like best about the product?
Zoom is the best web app that i have been using to have the conference call in a pandemic. The best thing I like about it is the audio and video quality. It is simply the best. It helped my students to excel in their assignments during pandemic.
What do you dislike about the product?
There is nothing as such that I dislike about it. I think it serves all the purposes and I am happy to use the same to deal with my work. Moreover, my students also love to interact with me over zoom.
What problems is the product solving and how is that benefiting you?
I was able to connect with my students during the pandemic. I was able to share my knowledge which helped my students to excel in their domain. I was able to save lot of time while teaching through zoom calls.
Recommendations to others considering the product:
Zoom is the best webinar with awesome audio and video quality..