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Zoom

Zoom Video Communications, Inc. | 1

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External reviews

9,998 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Marketing and Advertising

Zoom, Zoom, Zoom Review

  • June 25, 2019
  • Review verified by G2

What do you like best about the product?
All things considered, ZOOM is the best video conferencing service based on it's functionality, ease of use, and variety of features and pricing options. I was introduced to it by an education client and we used it for virtual information sessions for a college masters program.
What do you dislike about the product?
The dashboard and account manaement is quite complex and it seems to take me quite a while to make changes onthe onfiguration of my services. Also the options for saving/retrieving recorded videos could be a lot easier.
What problems is the product solving and how is that benefiting you?
I use ZOOM to meet virtually with clients, prospective clients, and groups/associations including participants that live all over the world. Also, as I mentioned in the previous section, an education client and I used it for virtual information sessions for a college masters program. We alternated between the virtual events on ZOOM and live reception style events IRL and the attendance/participation and engagement in the virtual events on ZOOM was significantly better.

    Management Consulting

Easy and perfect to meet with employees and customers, but competition is getting closer

  • May 10, 2019
  • Review verified by G2

What do you like best about the product?
Simplicity. Even though it offers complex functionalities, Zoom is easy to jump in from any device. I think it is intuitive for most of its capabilities. I hate reading user manuals, I think Zoom does a great job making it very intuitive. I also like aesthetics (symmetry) .
What do you dislike about the product?
I think background technology is not good anymore; there are better options on the market
What problems is the product solving and how is that benefiting you?
My team and I work from different geographies and places (from the office, home, car) this seamlessly allows us to work together. And when connecting with customers looks very professional too.

We all can trust very much on Zoom and its capabilities, peace of mind.
Recommendations to others considering the product:
Use the background feature (green screen)

    Non-Profit Organization Management

Zoom FTW

  • May 08, 2019
  • Review verified by G2

What do you like best about the product?
I have been using Zoom for a few years now for podcasts recording. With guests and hosts all over the world, Zoom works seamlessly to ensure we are able to communicate with one another a record audio at a high level.
What do you dislike about the product?
If you don’t have a strong and steady internet connection, the bandwidth required may cause your video and audio to become unstable.
What problems is the product solving and how is that benefiting you?
Zoom has made it possible for us for have strategy meetings at times more convenient to us and reduced our need to travel.
Recommendations to others considering the product:
Don’t wait. Zoom is easy to implement.

    Higher Education

Virtual Meetings for Work and School

  • April 10, 2019
  • Review verified by G2

What do you like best about the product?
Has a lot of cool features, such as group messaging, virtual backgrounds, screen sharing with computer and mobile screens, and broadcasting to the web or YouTube. I use this frequently for work and academic reasons. It is very easy to use without the need for much tutorials
What do you dislike about the product?
Very expensive, so some things are not the best quality unless you are willing to pay for some features.
What problems is the product solving and how is that benefiting you?
Video conferencing allows meetings and reconnections among many workplace and school settings. This platform mostly blossomed during the pandemic, but it creates solutions even post social distancing. There is the ease of communcation from long distances and for convenience.
Recommendations to others considering the product:
94% say Zoom is easier to deploy and/or use than the competition
#1 in Customer Satisfaction

    Joe S.

Finally, a full service app for meetings!

  • March 30, 2019
  • Review verified by G2

What do you like best about the product?
What I like best is that you can quickly and easily use a green screen for backgrounds! No more fighting with settings and adjustments. I have completely eliminated the use of chroma key in Adobe Premiere, when it comes to creating my YouTube content. So much editing has been eliminated by using Zoom.
What do you dislike about the product?
What I dislike is that I haven't been able to find a way to record a two-person interview from both sides. Right now, only the host can record, to the best of my knowledge. However, I am still getting used to the product.
What problems is the product solving and how is that benefiting you?
Zoom eliminates the need for tedious editing. Most of the video is complete before it evens goes into the post-production phase. When I discovered that I could simply record Myself (stand-alone) without being in a meeting, I was elated.
Recommendations to others considering the product:
If you are looking for a quick and easy Meeting app with a minimalistic UI, this is the way to go. It offers screen sharing, file transfer, and phone-in audio (as well as audio recording from the computer, which a must for Mac). It's free and has yet to cause any issues for me. I wish I had had this in my life sooner!

    Tracy M.

Customer

  • March 28, 2019
  • Review provided by G2

What do you like best about the product?
It's easy to join a meeting and sing up is free. It is used by many different companies
What do you dislike about the product?
I don't have any current dislikes. I've only used to join meetings or webinars set up by others.
What problems is the product solving and how is that benefiting you?
The app allows me to be present at a meeting without having to actually travel to a specific location.

    Jon L.

I wouldn't want to live without Zoom

  • March 01, 2019
  • Review verified by G2

What do you like best about the product?
I find it to have the most dependable video streaming. I use their screen sharing daily. I also love that it can scale up into webinars that include landing pages and the ability to create breakout rooms.
What do you dislike about the product?
Only occasionally there are video quality issues.
What problems is the product solving and how is that benefiting you?
I meet with virtual associates and it's a keep part of having a collaborative team without being in the same physical place.

    Transportation/Trucking/Railroad

Best thing Ever

  • February 22, 2019
  • Review verified by G2

What do you like best about the product?
This is the best tool ever; this is something that I must have. I am involved in a lot of things that zoom is incorporated into my life almost every single day! I use it for school because most of my classes are online, so other students and I get together and have study sessions. I use it for forex trading my mentors have a live meeting almost every single night, and I present and also held learning conferences for my team. Lastly, I run a 24hr tow business dispatcher are allowed to work from home certain days of the week, some drivers are in the truck, and some are resting, so everyone is not together at one time this is how we hold weekly staff meetings no reason for your absence.
What do you dislike about the product?
When in the meeting on ios app video goes away when you hit the home screen I think it should minimize in the corner of the screen.
What problems is the product solving and how is that benefiting you?
I can't live without it
Recommendations to others considering the product:
Try it and I guarantee you will love it

    Hospital & Health Care

Has improved usability a lot over the past two years

  • February 18, 2019
  • Review verified by G2

What do you like best about the product?
Zoom is easy to use for users who have low computer literacy but also has lots of customizations and additional features for users who want to do more with the software. For example, there is no download required for someone who joins the meeting. They can simply click on the link from their web browser to join a call (no app download required) or call in from their phone. But if users want more features, there is an almost endless list of features and customizations available. Some of my favorites are the mobile app, the ability to use virtual backgrounds, the flexibility and customization with the zoom waiting room feature, the transcript feature, and closed captions to increase accessibility. The list is endless.
What do you dislike about the product?
I really like the virtual background feature. It works really well for the vast majority of my team and is really helpful when we are all working from home and need to still have professional backgrounds. However, those on my team who have very curly hair have had more difficulty with this feature because it tends to cut off our hair. This is unfortunate because it's a really helpful feature. I hope that this is updated in the future.
What problems is the product solving and how is that benefiting you?
Zoom helps us to bring together teams from across the country to do everything from improving our understanding of UX/UI problems, troubleshooting technical problems, and meeting to brainstorm solutions to technical and operational problems. Zoom helps our team to problem-solve and align virtually from anywhere in the world.
Recommendations to others considering the product:
Install the zoom Google Calendar integration. It will make it much easier for your users.

    Drew A.

It's Great Sometimes and Other Times, Not so Great

  • February 05, 2019
  • Review verified by G2

What do you like best about the product?
We use Zoom almost every day. We have remote employees that sit in on Monday morning meetings using Zoom. We have clients outside our immediate market that we conduct meetings with using Zoom. Many of our potential clients also setup Zoom meetings with us to perform preliminary discovery phone calls. Remote employees feel more like a part of the team when they're included in on company meetings.
What do you dislike about the product?
The only thing that gets a little confusing at times is which meeting link we're supposed to be using. Since we use it so much, we lose track of what's what sometimes. But that's a fairly minor complaint compared to all the benefits that outweigh it! The recording features are sometimes a bit unreliable. There were a couple of instances where we were using Zoom to present a webinar and thought we had the screen and laptop camera recording the presentation, but when we were finished we realized it hadn't recorded the audio from the person presenting. That may have been user error, but would have loved to see some sort of notification from Zoom as to what was being recorded.
What problems is the product solving and how is that benefiting you?
We're shrinking the world and bringing inside our office walls. We're removing the barrier of time and space and getting work completed more quickly and easily. Paired with our Owl 360 camera, Zoom is a must have for any business, large or small!
Recommendations to others considering the product:
Consolidate your world and bring others to you. :)

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