Twilio SendGrid Email
Twilio SendGridExternal reviews
345 reviews
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Good value for the service.
What do you like best about the product?
More features are being added and updated lately. Ease of use.
What do you dislike about the product?
Not much. There are small improvements that will be made soon
What problems is the product solving and how is that benefiting you?
With SendGrid we can email sales to our constantly growing and changing list of customers. The delivery is very consistent which benefits us by ensuring customers are aware of our promotions.
Does the job; not always tremendously intuitive
What do you like best about the product?
SendGrid has excellent support, customer service, and learning resources available on their site.
What do you dislike about the product?
The drag and drop editor can be buggy sometimes, and I've had to find workarounds to do things like add a link.
What problems is the product solving and how is that benefiting you?
We use SendGrid to handle all "housekeeping" account emails for our site and to send our weekly newsletter and other occasional marketing announcements. It's done the trick for us.
Recommendations to others considering the product:
Take advantage of their support. They seem to have a great company culture and really seem to work with their customers to help them reach their goals.
easy fast and user friendly
What do you like best about the product?
ailchimps is one of the best to use for email campaigning
What do you dislike about the product?
a little more effort for support customer
What problems is the product solving and how is that benefiting you?
sendgrid is easy and fast setup
Transaction email within a SAAS product
What do you like best about the product?
Ease of use from .net API. Easy integration with Azure billing.
What do you dislike about the product?
The web user interface for finding emails is a little clunky. Also not able to see content of email.
What problems is the product solving and how is that benefiting you?
Sending of transaction emails from our SAAS product.
Fast, Effective, Reliable Email Delivery
What do you like best about the product?
We use the API to create a separation of concerns between our various environments. SendGrid makes it fast and easy for us. No more email servers. No more headaches.
What do you dislike about the product?
Can be challenging to get up and running on a new system. Not unique to SendGrid. Most solutions require a little bit of onramp time.
What problems is the product solving and how is that benefiting you?
Email delivery and the elimination of maintenance.
Recommendations to others considering the product:
Don't manage your own email servers, use an API driven solution like SendGrid.
Simple to use - but lacks advanced customization
What do you like best about the product?
Drag and drop features make it very simple to use
What do you dislike about the product?
Lack of customization - e.g. social media buttons look outdated, and the column setup doesn't allow a huge amount of adaptability
What problems is the product solving and how is that benefiting you?
Our whole structure is modeled around a solid email list, and Sendgrid allows us to hit these lists accurately
Recommendations to others considering the product:
Sendgrid is great, but I'd like to see some more customization options - I've seen some features that MailChimp have that would be cool in Sendgrid
Works great
What do you like best about the product?
Great option for sending emails from a variety of services. I use the wordpress and microsoft flow integrations.
What do you dislike about the product?
It can sometimes be difficult to login as I set it up through Azure.
What problems is the product solving and how is that benefiting you?
Our problem was that we often need to send transactional emails as a part of other workflows. We've benefited from a solid platform with good deliverability
Great API for sending transactional emails
What do you like best about the product?
We currently use SendGrid for our transactional emails as well as our marketing emails (they recently added the marketing piece). It is flawless for transactional emails. I really like that I can have templates and edit them directly on the SendGrid site and then pass in whatever data I want via API when sending the emails.
What do you dislike about the product?
The marketing email tools are still being fleshed out. I'm not complaining about them, but the email editing tools aren't anywhere near as easy to use as Mailchimp's editor. I'm optimistic for it, though.
What problems is the product solving and how is that benefiting you?
We're able to jump in and send out emails to customers who are already customers, who opted in to marketing emails during a purchase. I'd have to plug that data in to a different service and have disparate data if I didn't use SendGrid for marketing as well, since we're already using them for transactional emails.
Recommendations to others considering the product:
Keep in mind it is still growing up and will continue to improve over time. SendGrid is a great company who's come a long way since their inception. They already have the best-in-class transaction email sending so they know how to send email that arrives successfully, so jumping on board here is a smart move.
Great platform
What do you like best about the product?
The platform is set up for any user type to be able to load and send content to customers and prospects without being a professional user.
What do you dislike about the product?
Honestly isnt much I didnt like, so I cant really answer this.
What problems is the product solving and how is that benefiting you?
Communicating with a larger audience instead of the personal 1 on 1 emails
Recommendations to others considering the product:
Try it, you'll love engaging a larger audience bringing yourself a higher response.
Robust email service for marketing lists
What do you like best about the product?
Sendgrid is a reliable email service that consistently gets your emails to your customers' inboxes. For marketing lists it is somewhat lax on bounce limits, and shows how 'healthy' your email list is in real time. Stats provided in real time are informative and show crucial info such as open rates, click-through rates, and soft/hard bounces.
What do you dislike about the product?
While services provided are good, this is a pricey option, offset by a good free starter plan. If you have too high a bounce rate, you will be sorted into a sending server that has more of a chance to land in the spam folder when sending emails.
What problems is the product solving and how is that benefiting you?
Benefits realized is the level of information provided after each email campaign. I am better equipped to perform a/b analysis and work on improving each email campaign based on the the open and click-through rates.
Recommendations to others considering the product:
While sendgrid has a way to manage marketing campaigns, the api can be integrated into other software to still utilize the email sending capabilities, but manage the marketing campaign with a third party.
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