Twilio SendGrid Email
Twilio SendGridExternal reviews
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Great for automated emails
What do you like best about the product?
It was easy to set up and integrates well with our existing programs. We use it solely for automated emails sent on a daily basis and have never had an issue with the platform in the past 2 years that we've been using it. It's great because we sort of set it and forget it because the system runs so smoothly and all of the content for our emails is pulled in dynamically.
What do you dislike about the product?
The only downside is that the marketing email features aren't developed enough yet. We'd love to have all of our emails running within the same platform but ended up having to use a different ESP that has more robust marketing features.
What problems is the product solving and how is that benefiting you?
We serve over 9 million people every year so we send a lot of automated emails to our constituents. Sendgrid helps us reach them at a large scale and has never given us any issues which is rare to come by in comparison to the other ESPs I've used.
Recommendations to others considering the product:
I would recommend using SendGrid for automated emails such as receipt, confirmation, etc. However, I think the marketing functionality is still being developed so would advise using another ESP for marketing emails.
Great dileverability
What do you like best about the product?
Our emails are ever delivered
Acceptable segmentation feature
Acceptable segmentation feature
What do you dislike about the product?
A bad support when used
Need better reports
Need better reports
What problems is the product solving and how is that benefiting you?
Send email marketing campaigns with high open rates.
SendGrid is a good solution for small business
What do you like best about the product?
The interface is very easy to use and access to customer service is great. They really try to help you figure out your problem.
What do you dislike about the product?
The only thing I didn't like about it was at the time (about 6 months ago) they didn't have any kind of robust tracking system. They had basics emails stats but nothing that was beneficial to dive into really understanding your email campaign.
What problems is the product solving and how is that benefiting you?
Trying to capture a captive audience via email. Which I'm sure a lot of companies have that same issue. The good thing is the more you test, the more you find out about your target audience.
Recommendations to others considering the product:
Now that I've used Pardot, I miss the customer service that SendGrid provides. You can call at anytime and someone can help you or promptly call you back. As long as you don't have many layers to your email marketing, SendGrid is a great place to start for small to medium size companies.
Incredibly Reliable Platform
What do you like best about the product?
I love that the email management dashboard shows you each email sent out, received as well as additional information like when the email was opened. Delivery is very fast and customer support is great and super helpful.
What do you dislike about the product?
The price is a bit higher than other services we've used.
What problems is the product solving and how is that benefiting you?
It's great to be able to track all of our transactional emails and understand what customers are responding to. It's helped us realize what information resonates with our customers and develop more relevant info.
Reliable SMTP server
What do you like best about the product?
Reliable SMTP server, good Api and excellent deliverability inbox rate. The web dashboard is easy to use and offers good number of features.
What do you dislike about the product?
To hard to work with bounces emails, log export and reputation management.
What problems is the product solving and how is that benefiting you?
Newsletters, Transactions being sent correctly without going to spam box where the user rarely looks.
Recommendations to others considering the product:
Definitely take a trial and setup your test campaign to analyze results. It is one of the top providers worldwide so I would make a deploy test using their dashboard or API.
SendGrid - easy, reliable email automation
What do you like best about the product?
SendGrid is a reliable software to send and automate email marketing.
What do you dislike about the product?
I've noticed that the custom email editor tends to lag quite often.
What problems is the product solving and how is that benefiting you?
Sending and automating emails to our customers.
Our go-to solution for automated email
What do you like best about the product?
The API is quite simple to use and there are a lot of tools that can integrate with Sendgrid
What do you dislike about the product?
The logs about your email sending history could be more detailed
What problems is the product solving and how is that benefiting you?
Our business problem is to replace manual sending of email based on customers events by API-triggered emails
Recommendations to others considering the product:
Make sure to optimize your emails for delivery and optimal compatibility with the most-used webmail solutions
A simple tool for sending automated emails
What do you like best about the product?
The API is very straightforward and simple to use, which cannot be said about the competition. In addition, it has very detailed guides on how to integrate into your existing system, which is a definite plus for me.
What do you dislike about the product?
Sometimes, I am looking to find/use a feature but it is hard to navigate the documentation to actually figure out what I want. For example, if I wanted to use the SMTP API with Python, I had no idea how to get started with that.
What problems is the product solving and how is that benefiting you?
I was attempting to find a solution for automated email sending (including password resets, simple user management, etc). This fulfilled my need easily.
Recommendations to others considering the product:
Definitely give it a try, especially when compared to other marketing emails. It is more oriented towards developers, but this is very beneficial for quickly launching marketing emails.
Great Product!
What do you like best about the product?
Sendgrid makes it easy to automate email for my business
What do you dislike about the product?
The web UI can be a bit confusing and hard to navigate at times
What problems is the product solving and how is that benefiting you?
Automating all transaction email. Sendgrid saves us time and headaches by providing an easy solution for managing our transactional email!
I Liked the way it works
What do you like best about the product?
The API is easy to use,and convenient when you wnat to integrate email management in your app
What do you dislike about the product?
I couldn't use their templating tool .Its not user friendly
What problems is the product solving and how is that benefiting you?
Just sending emails to customers who make bookings on our site
Recommendations to others considering the product:
I was impressed ,try it.
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