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Good for startups
What do you like best about the product?
We are a startup that can't spend a lot of money, the free plan it's perfect for us also they haver very simple and powerful tools.
What do you dislike about the product?
You have to dig into documentation for some tasks when using the api
What problems is the product solving and how is that benefiting you?
We are new, so our domain doesn't have reputation on internet, we can reach more people sending email with sendgrid
Recommendations to others considering the product:
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Ended up cancelling our Sendgird account and using Mailchimp instead
What do you like best about the product?
Not a lot - it failed to meet our purpose, switching some our Mailchimp templates to Sendgrid was a long process, uploading email lists and establishing email deliverability was tough.
What do you dislike about the product?
Our key goal with Sendgird was to send a triggered email series, and in setting up an account with Sendgird and realizing that it was not possible (only possible through Klaviyo) was disappointing!
What problems is the product solving and how is that benefiting you?
We were trying to send a triggered email Welcome Series and was unable to do so.
Recommendations to others considering the product:
I would recommend trying Mailchimp over Sendgrid
A great solution for Marketing Emails!
What do you like best about the product?
The set up for me was extremely easy, and as a individual, the pricing is extremely affordable.
It allows me to see general statistics for my email and monitor whether a specific recipient actually opened a specific email or clicked on it.
It also notifies me that, if someone unsubscribes so I can remove them from my mailing list. It's easy to monitor what is happening to the emails I have been sending!
It allows me to see general statistics for my email and monitor whether a specific recipient actually opened a specific email or clicked on it.
It also notifies me that, if someone unsubscribes so I can remove them from my mailing list. It's easy to monitor what is happening to the emails I have been sending!
What do you dislike about the product?
Limited analytical tools, sometimes their IP's get flagged as spam!
What problems is the product solving and how is that benefiting you?
I am able to play with their API to get the best out send grid. Also, I am able to deliever the best of the emails to my contacts and it is going quite fine. I guess the analytics are not that top-notch but still, they are working just fine for me.
Recommendations to others considering the product:
You should try to play and get yourself comfortable with their API. It is good.
Reliable service, great API, decent support.
What do you like best about the product?
Their Public API and the ability it provides us to scale SendGRid as we scale our business. If an action can be done in the SendGrid admin interface it can be done by their API as well.
What do you dislike about the product?
Aside from running into a few 404 links and outdated information in their documentation, there isn't anything I dislike.
What problems is the product solving and how is that benefiting you?
Email servers are a huge pain to self-manage
Recommendations to others considering the product:
Get yourself a trail and save yourself the headache of managing your own email servers.
For the tech-inclined marketer on a budget
What do you like best about the product?
Easy to use considering the amount of flexibility they provide, like custom configuring domains, subusers, subscription groups
Integrates easily with a variety of tools - like SimonData, Zapier, Interact, etc
Template builder produces responsive designs easily & reliably
Support tickets have been thorough, with good service
Low-cost, similar pricing to MailChimp but with a lot more under the hood
Integrates easily with a variety of tools - like SimonData, Zapier, Interact, etc
Template builder produces responsive designs easily & reliably
Support tickets have been thorough, with good service
Low-cost, similar pricing to MailChimp but with a lot more under the hood
What do you dislike about the product?
Compared to marketer-centric ESPs like Mailchimp, not as intuitive to use
Reporting isn't great - they want you to export (eg via API/webhooks). Email activity only stored for 30 days which is problematic for customer service to track down a customer's email history. Basic reports e.g. open/clicks don't seem to work when you toggle to a percentage.
Reporting isn't great - they want you to export (eg via API/webhooks). Email activity only stored for 30 days which is problematic for customer service to track down a customer's email history. Basic reports e.g. open/clicks don't seem to work when you toggle to a percentage.
What problems is the product solving and how is that benefiting you?
Easy integration with our core platform (Heroku) with a low-cost and high level of flexibility/customisation to suit our business.
Easy to implement transnational emails
What do you like best about the product?
Reliable and robust transaction or promotional emails at a very inexpensive price point.
What do you dislike about the product?
If you run into reputation issues your account is burned, notifications of problems are not sent automatically.
What problems is the product solving and how is that benefiting you?
Extremely cheap email at an enterprise scale.
I've also used it for CCTV emails and server correspondence.
I've also used it for CCTV emails and server correspondence.
Recommendations to others considering the product:
Be mindful that whilst support is provided, it can be a little unhelpful if you run into reputation issues through no fault of your own.
SendGrid wasn't as intuitive as I needed
What do you like best about the product?
I liked that SendGrid easily worked with the database needed to pull data for the subscribers.
What do you dislike about the product?
I managed weekly emails that would go out to two different lists of clients. The problem I had came from the inability to differentiate the analytics of if someone was opening one email or the other. I need the extra data to
What problems is the product solving and how is that benefiting you?
It was a solution to sending out weekly emails. The only benefit that I am aware of, as a marketer, was the ability for it to link to a database easily.
Recommendations to others considering the product:
If you need very detailed analytics, there are better and less expensive tools out there, however, SendGrid is likely more Dev friendly when it comes down to it.
Handy
What do you like best about the product?
Easy to use and fast. The mail out theme option is nice and best past is about the data it gives u about the email u have sent out.
What do you dislike about the product?
Spam rate is higher sometimes when we mail out
What problems is the product solving and how is that benefiting you?
Can send 100s and 1000s of emails at a time. Plus it is very easy to use and fast as well
Recommendations to others considering the product:
Very good if you have large quantities for email to send.
If you like limited reporting and a clunky interface, then this is your JAM
What do you like best about the product?
Their logo looks okay, I guess. Their OC headquarters is down the street from one of my favorite restaurants (Haven Gastropub - check it out if you're in the area. Get the burger).
What do you dislike about the product?
Literally everything. Their reporting is useless. Their dashboard doesn't sort emails by date of send, it just arbitrarily organizes emails. And, when you try to gain insight into how your emails performed, you can't compare emails. You have to manually export emails into an excel file and - get this - YOU HAVE TO SORT THROUGH THE COLUMNS YOURSELF. You can't select what columns you want to export. AND, when you export a selection of emails, for some unknown (*cough*stupid*cough*) reason they include the daily stats of each email for up to a week. Why? Maybe they think that data matters?
Beyond that, I can't compare campaigns against each other in any sort of helpful way. With Campaign Monitor, I can compare campaigns with a couple clicks. With Hubspot, I can compare with a few clicks. Even Bronto - a company so old and clunky even other dinosaurs don't want to deal with it - can provide me relevant reporting. SendGrid? Nope.
And don't get me started on customer support. I need to sacrifice a goat, give up my first born, and do a 30-day juice cleanse just to get an email from support. Only after I threatened to leave FOUR TIMES, did they grace me with a voicemail (no call - just a message) notifying me that they'd be able to get back to me about my urgent matter THE NEXT AFTERNOON.
To say I'm displeased with SendGrid would be an understatement. SendGrid is more disappointing than my career choice is to my grandparents. SendGrid is more annoying than I was when I used to incessantly blast Yellowcard from my beat up Chevy S-10. SendGrid is a bigger pain in my derriere than the actual recurring pain in my derriere resulting from a bad skiing accident I had in Big Bear.
In conclusion, SendGrid is an even bigger waste of time than the 27 seconds it took you to read this review.
Beyond that, I can't compare campaigns against each other in any sort of helpful way. With Campaign Monitor, I can compare campaigns with a couple clicks. With Hubspot, I can compare with a few clicks. Even Bronto - a company so old and clunky even other dinosaurs don't want to deal with it - can provide me relevant reporting. SendGrid? Nope.
And don't get me started on customer support. I need to sacrifice a goat, give up my first born, and do a 30-day juice cleanse just to get an email from support. Only after I threatened to leave FOUR TIMES, did they grace me with a voicemail (no call - just a message) notifying me that they'd be able to get back to me about my urgent matter THE NEXT AFTERNOON.
To say I'm displeased with SendGrid would be an understatement. SendGrid is more disappointing than my career choice is to my grandparents. SendGrid is more annoying than I was when I used to incessantly blast Yellowcard from my beat up Chevy S-10. SendGrid is a bigger pain in my derriere than the actual recurring pain in my derriere resulting from a bad skiing accident I had in Big Bear.
In conclusion, SendGrid is an even bigger waste of time than the 27 seconds it took you to read this review.
What problems is the product solving and how is that benefiting you?
Literally nothing.
Recommendations to others considering the product:
Just. Don't.
Appalling Service!
What do you like best about the product?
Nothing. Their product is the same as a million others out there, except it comes with appalling customer service.
What do you dislike about the product?
Policies and service. Subscription payment failed as I am awaiting a replacement credit card. Rather than allow several working days grace to cover such eventualities, my account was deactivated over a weekend. I was then unable to add a replacement card, as my account was deactivated. The process of reactivation is proving to be slow and hasslesome.
The measure of a business is not in how it deals with its day to day activities, it is how it deals with problems. On that basis, Sendgrid come up very poorly!
The measure of a business is not in how it deals with its day to day activities, it is how it deals with problems. On that basis, Sendgrid come up very poorly!
What problems is the product solving and how is that benefiting you?
Transactional email.
Recommendations to others considering the product:
Don't. There are many alternatives out there.
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