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Handy
What do you like best about the product?
Easy to use and fast. The mail out theme option is nice and best past is about the data it gives u about the email u have sent out.
What do you dislike about the product?
Spam rate is higher sometimes when we mail out
What problems is the product solving and how is that benefiting you?
Can send 100s and 1000s of emails at a time. Plus it is very easy to use and fast as well
Recommendations to others considering the product:
Very good if you have large quantities for email to send.
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If you like limited reporting and a clunky interface, then this is your JAM
What do you like best about the product?
Their logo looks okay, I guess. Their OC headquarters is down the street from one of my favorite restaurants (Haven Gastropub - check it out if you're in the area. Get the burger).
What do you dislike about the product?
Literally everything. Their reporting is useless. Their dashboard doesn't sort emails by date of send, it just arbitrarily organizes emails. And, when you try to gain insight into how your emails performed, you can't compare emails. You have to manually export emails into an excel file and - get this - YOU HAVE TO SORT THROUGH THE COLUMNS YOURSELF. You can't select what columns you want to export. AND, when you export a selection of emails, for some unknown (*cough*stupid*cough*) reason they include the daily stats of each email for up to a week. Why? Maybe they think that data matters?
Beyond that, I can't compare campaigns against each other in any sort of helpful way. With Campaign Monitor, I can compare campaigns with a couple clicks. With Hubspot, I can compare with a few clicks. Even Bronto - a company so old and clunky even other dinosaurs don't want to deal with it - can provide me relevant reporting. SendGrid? Nope.
And don't get me started on customer support. I need to sacrifice a goat, give up my first born, and do a 30-day juice cleanse just to get an email from support. Only after I threatened to leave FOUR TIMES, did they grace me with a voicemail (no call - just a message) notifying me that they'd be able to get back to me about my urgent matter THE NEXT AFTERNOON.
To say I'm displeased with SendGrid would be an understatement. SendGrid is more disappointing than my career choice is to my grandparents. SendGrid is more annoying than I was when I used to incessantly blast Yellowcard from my beat up Chevy S-10. SendGrid is a bigger pain in my derriere than the actual recurring pain in my derriere resulting from a bad skiing accident I had in Big Bear.
In conclusion, SendGrid is an even bigger waste of time than the 27 seconds it took you to read this review.
Beyond that, I can't compare campaigns against each other in any sort of helpful way. With Campaign Monitor, I can compare campaigns with a couple clicks. With Hubspot, I can compare with a few clicks. Even Bronto - a company so old and clunky even other dinosaurs don't want to deal with it - can provide me relevant reporting. SendGrid? Nope.
And don't get me started on customer support. I need to sacrifice a goat, give up my first born, and do a 30-day juice cleanse just to get an email from support. Only after I threatened to leave FOUR TIMES, did they grace me with a voicemail (no call - just a message) notifying me that they'd be able to get back to me about my urgent matter THE NEXT AFTERNOON.
To say I'm displeased with SendGrid would be an understatement. SendGrid is more disappointing than my career choice is to my grandparents. SendGrid is more annoying than I was when I used to incessantly blast Yellowcard from my beat up Chevy S-10. SendGrid is a bigger pain in my derriere than the actual recurring pain in my derriere resulting from a bad skiing accident I had in Big Bear.
In conclusion, SendGrid is an even bigger waste of time than the 27 seconds it took you to read this review.
What problems is the product solving and how is that benefiting you?
Literally nothing.
Recommendations to others considering the product:
Just. Don't.
Appalling Service!
What do you like best about the product?
Nothing. Their product is the same as a million others out there, except it comes with appalling customer service.
What do you dislike about the product?
Policies and service. Subscription payment failed as I am awaiting a replacement credit card. Rather than allow several working days grace to cover such eventualities, my account was deactivated over a weekend. I was then unable to add a replacement card, as my account was deactivated. The process of reactivation is proving to be slow and hasslesome.
The measure of a business is not in how it deals with its day to day activities, it is how it deals with problems. On that basis, Sendgrid come up very poorly!
The measure of a business is not in how it deals with its day to day activities, it is how it deals with problems. On that basis, Sendgrid come up very poorly!
What problems is the product solving and how is that benefiting you?
Transactional email.
Recommendations to others considering the product:
Don't. There are many alternatives out there.
Amazing for more than a year now. Pretty easy to integrate and secure as well
What do you like best about the product?
Using SendGrid is a breeze. its very easy to use. Their documentation has grown from the first time i interacted with it. Its now easy and more faster to find information on how to integrate and actual integration. I advocate for security and the introduction of the 2FA was good.
What do you dislike about the product?
I have no complaints for the services provided. amazing so far.
What problems is the product solving and how is that benefiting you?
SendGrid gives me the ability to send out emails and also get analytic at the same time. No other integration gives you out of the box features. Exactly what i was looking for. I have more clear knowledge of my deliveries and failures
Recommendations to others considering the product:
What are you waiting for? sign up today
2-year relationship
What do you like best about the product?
The statistics and the numbers. And you can see a graph every day. it helps a lot.
What do you dislike about the product?
Nothing really, but maybe that they are focusing on marketing where some users are using it for other purposes.
What problems is the product solving and how is that benefiting you?
We have a list of recipients, that is updated every week and we send them emails every day (5 or more). We track the bounced emails and other stats by SendGrid.
Recommendations to others considering the product:
I think it's the best
Good value for the service.
What do you like best about the product?
More features are being added and updated lately. Ease of use.
What do you dislike about the product?
Not much. There are small improvements that will be made soon
What problems is the product solving and how is that benefiting you?
With SendGrid we can email sales to our constantly growing and changing list of customers. The delivery is very consistent which benefits us by ensuring customers are aware of our promotions.
Does the job; not always tremendously intuitive
What do you like best about the product?
SendGrid has excellent support, customer service, and learning resources available on their site.
What do you dislike about the product?
The drag and drop editor can be buggy sometimes, and I've had to find workarounds to do things like add a link.
What problems is the product solving and how is that benefiting you?
We use SendGrid to handle all "housekeeping" account emails for our site and to send our weekly newsletter and other occasional marketing announcements. It's done the trick for us.
Recommendations to others considering the product:
Take advantage of their support. They seem to have a great company culture and really seem to work with their customers to help them reach their goals.
easy fast and user friendly
What do you like best about the product?
ailchimps is one of the best to use for email campaigning
What do you dislike about the product?
a little more effort for support customer
What problems is the product solving and how is that benefiting you?
sendgrid is easy and fast setup
Sendgrid is better for business emails not for general emails
What do you like best about the product?
Its a easy system and ready to start by sending an emails to all customers. Basic editing tools like email templates and other editors is good. A nice platform for business marketing and sales purpose.
What do you dislike about the product?
Pricing plans are very expensive with SendGrid. The service is substandard, especially with regard to marketing emails. The support is even worse. They have a few nice fringe features but the core features that you need to get work done are not well developed. Click tracking is not very useful. the stats also get messy if you are not always exporting an reimporting your recipient lists.
What problems is the product solving and how is that benefiting you?
Importing feature is not easy to use, so we faced many difficulties while using alots of features.
Recommendations to others considering the product:
Dont use it without training of this tool. Go for the training first.
SendGrid is good but difficult to master
What do you like best about the product?
I like that they had monitoring for the hard and soft bounces.
What do you dislike about the product?
They changed up our program and we couldn't afford the new one. Then they stopped supporting their "old software" so we had to part ways.
What problems is the product solving and how is that benefiting you?
SendGrid was good for mass emailing with the ability to monitor bounce rate effectively.
Recommendations to others considering the product:
Make sure you know their schedule of product updates and terms with that. we did not want their update and became obsolete to them.
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