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Not on par with the competition
What do you like best about the product?
Nothing that I liked particularly, we started using the Sendgrid Marketing tools because we are Sendgrid API users, so it made sense to have everything in the same platform.
What do you dislike about the product?
The pricing model is not good if you have large subscriber lists that you contact frequently, as they charge $10/10k contacts. Any decently sized ecommerce platform will struggle to justify the cost of idle subscribers in Sendgrid.
Also the tool is not very sophisticated in terms of A/B testing, timezone split of sends etc - overall a pretty immature product for the price.
Also the tool is not very sophisticated in terms of A/B testing, timezone split of sends etc - overall a pretty immature product for the price.
What problems is the product solving and how is that benefiting you?
We use this tool for all marketing emails.
Recommendations to others considering the product:
Adopt it if your contact list is small and you don't have complex requirements like AB testing, multiple languages, multiple timezones, and complex segmentation of contacts.
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Sending transactional emails
What do you like best about the product?
Service works without interruptions, good offering for startups using windows azure (+25K free emails/month)
What do you dislike about the product?
When clicking to edit transactional templates, the service promotes marketing campaigns
What problems is the product solving and how is that benefiting you?
Sending emails for authentication/authorization for our cloud app
Great for automated emails
What do you like best about the product?
It was easy to set up and integrates well with our existing programs. We use it solely for automated emails sent on a daily basis and have never had an issue with the platform in the past 2 years that we've been using it. It's great because we sort of set it and forget it because the system runs so smoothly and all of the content for our emails is pulled in dynamically.
What do you dislike about the product?
The only downside is that the marketing email features aren't developed enough yet. We'd love to have all of our emails running within the same platform but ended up having to use a different ESP that has more robust marketing features.
What problems is the product solving and how is that benefiting you?
We serve over 9 million people every year so we send a lot of automated emails to our constituents. Sendgrid helps us reach them at a large scale and has never given us any issues which is rare to come by in comparison to the other ESPs I've used.
Recommendations to others considering the product:
I would recommend using SendGrid for automated emails such as receipt, confirmation, etc. However, I think the marketing functionality is still being developed so would advise using another ESP for marketing emails.
Great dileverability
What do you like best about the product?
Our emails are ever delivered
Acceptable segmentation feature
Acceptable segmentation feature
What do you dislike about the product?
A bad support when used
Need better reports
Need better reports
What problems is the product solving and how is that benefiting you?
Send email marketing campaigns with high open rates.
SendGrid is a good solution for small business
What do you like best about the product?
The interface is very easy to use and access to customer service is great. They really try to help you figure out your problem.
What do you dislike about the product?
The only thing I didn't like about it was at the time (about 6 months ago) they didn't have any kind of robust tracking system. They had basics emails stats but nothing that was beneficial to dive into really understanding your email campaign.
What problems is the product solving and how is that benefiting you?
Trying to capture a captive audience via email. Which I'm sure a lot of companies have that same issue. The good thing is the more you test, the more you find out about your target audience.
Recommendations to others considering the product:
Now that I've used Pardot, I miss the customer service that SendGrid provides. You can call at anytime and someone can help you or promptly call you back. As long as you don't have many layers to your email marketing, SendGrid is a great place to start for small to medium size companies.
Good tool to send localized emails
What do you like best about the product?
It's easy to update your email templates. I like the fact that you can edit the preview mode and the HTML if your resources are skilled. Very good interface, easy to learn. The system is stable enough.
What do you dislike about the product?
I have used sendgrid for about 1 year and I didn't find any major bugs. I used to update templates in different languages so it would be useful if you the user could filter when searching for a certain category of template. Let's say I need to proofread all the templates in Spanish, so I want to filter the search and get them all in a row to quickly check all of them.
What problems is the product solving and how is that benefiting you?
We are able to organize the translations of our transactional email for all the languages and countries we operate in. A good level of consistency has been achieved across the borders.
Great for transactional emails
What do you like best about the product?
easy to use. Great back end UI. Our developer liked it since it was easy to implement
What do you dislike about the product?
nothing. I thought it was great to use.
What problems is the product solving and how is that benefiting you?
automated emails like password resets, you've had a sale email or welcome email.
Incredibly Reliable Platform
What do you like best about the product?
I love that the email management dashboard shows you each email sent out, received as well as additional information like when the email was opened. Delivery is very fast and customer support is great and super helpful.
What do you dislike about the product?
The price is a bit higher than other services we've used.
What problems is the product solving and how is that benefiting you?
It's great to be able to track all of our transactional emails and understand what customers are responding to. It's helped us realize what information resonates with our customers and develop more relevant info.
For a mass amount of emails, it works
What do you like best about the product?
This is a great software when you have THOUSANDS of emails to send. It helps send without bugs and issues.
What do you dislike about the product?
I dislike the quirks that come up when sending so many emails.
What problems is the product solving and how is that benefiting you?
We are sending weekly newsletters to our clients. We are seeing the open rates are higher
We use it as a server for transactional emails
What do you like best about the product?
The customer support has always been easy to interact with.
What do you dislike about the product?
When looking up a user, you can only see if a message was sent, opened or flagged as spam. It doesn't give you the subject line of which email was sent (this could be due to how our business uses sendgrid)
What problems is the product solving and how is that benefiting you?
Sendgrid has helped us improve deliver ability of emails we send on behalf of our clients.
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