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Great Email Serive
What do you like best about the product?
I used SendGrid for quite a few different projects. All the way from sending millions of emails a month to the free plan for some small transnational projects. The best part? The service is exactly the same no matter how big or small.
What do you dislike about the product?
The admin was previously much easier to use. An update a year or so ago made it more 'modern.' Though it really hid some every day functionality. I've had to go into live chat to ask a rep where some settings have moved.
What problems is the product solving and how is that benefiting you?
Getting emails into the inbox. It does it!
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Good free SMTP server for low-use solutions
What do you like best about the product?
What I've always liked about SendGrid is how it takes the complexity of SMTP servers and abstracts that away so I don't need to worry about it. It can be quite complicated to setup your own SMTP servers and this is a great solution. The time we've saved has been substantial. I also like the flexibility to use the API version as well.
What do you dislike about the product?
I wish that the limitations for the free account were a little higher, as we have a number of low-use websites using the same SendGrid account and we are reaching our limit faster than I excepted.
What problems is the product solving and how is that benefiting you?
We use SendGrid to deliver notification emails from various systems and websites. We have saved countless hours by using SendGrid instead of setting up our own SMTP servers.
Recommendations to others considering the product:
I would say, for low-use applications, this is a great solution for a simple SMTP server.
Our go-to solution for automated email
What do you like best about the product?
The API is quite simple to use and there are a lot of tools that can integrate with Sendgrid
What do you dislike about the product?
The logs about your email sending history could be more detailed
What problems is the product solving and how is that benefiting you?
Our business problem is to replace manual sending of email based on customers events by API-triggered emails
Recommendations to others considering the product:
Make sure to optimize your emails for delivery and optimal compatibility with the most-used webmail solutions
Effort of in-house solution vs the flexibility and learning of SG is marginal
What do you like best about the product?
The prebuilt templates really speed up the time required to get something working and compatible on multiple device screens and platforms. The drag and drop interfaces lets our business or marketing people work on the designs and content without much intervention from the development team.
What do you dislike about the product?
The prebuilt templates, while having their inherent advantages, are rather rigid in what can be done for customisation and the drag and drop wysiwyg editor is somewhat difficult to use. The pricing isn't reflective of the minimal value that the overall platform provides.
What problems is the product solving and how is that benefiting you?
Our web application periodically sends out transactional emails for events and actions by the user. SG allows use to get quickly setup.
Recommendations to others considering the product:
If you're contemplating on building an in-house email system, go for it. The capital of the initial setup is minimal compared to the value of what SG offers.
Saddened I didn't try this earlier
What do you like best about the product?
I really enjoy the poiwer of sendgrid. We converted from mandrill, and have been nothing short of ecstatic. We custom brand the sending domain and user interface. The API is excellent, and a drop in replacement with excellent documentation. The tracking and stats facilities are excellent, and more powerful than we can imagine. We have several user identities with varied levels of access to the service.
What do you dislike about the product?
The main sendgrid website is a little hard to navigate, but this isnt an issue with the app itself.
What problems is the product solving and how is that benefiting you?
We use this for our transactional emails, and have realized that sendgrid provides powerful tools for analysis of delivery of transactional and marketing emails. The unsubscribe feature is excellent, and ensures we remain CAN-SPAM compliant.
Recommendations to others considering the product:
SendGrid is the answer for transactional emails. Don't even bother looking elsewhere.
Non-responsive, does not answer the question, no explanation whatsoever
What do you like best about the product?
The UI looks great and the way the service/API is set up seems very easy to use.
What do you dislike about the product?
Horrible, horrible customer service. Sent an email out to support in response to an "Account provisioning failed" email (which, despite what they claim on their support page, has absolutely zero explanation of why it failed and what to do next) to ask about how to proceed with the account verification/provisioning. Days passed and no response. I next opened a ticket directly in their customer support portal asking, specifically, what are the next steps for verification and why was my account not provisioned? Their response?
"Hi there,
Thanks for your reply. The SaaS that we use for vetting new accounts does not provide us with much granular information in terms of why an account was failed. All I can tell you is that it has something to do with the dedicated shared IP address, but unfortunately I can't see any more detail then that.
Best of luck to you in your future endeavors, and I apologize for the inconvenience.
Kindly,
Erika"
So what the hell does that mean? Sure, fine, you don't know why, but you didn't answer my main question: what are the next steps I can take from here?
At the end, I had to ask again, before they finally told me that in actuality, "Your account cannot be provisioned at this time" actually translates to "Your account will never and can never be opened/provisioned. Look elsewhere."
If we can't use the service that's fine, but why is getting a straight answer from them so hard? Their customer support seems very shifty and evasive. It's probably for the best that we won't be using them.
"Hi there,
Thanks for your reply. The SaaS that we use for vetting new accounts does not provide us with much granular information in terms of why an account was failed. All I can tell you is that it has something to do with the dedicated shared IP address, but unfortunately I can't see any more detail then that.
Best of luck to you in your future endeavors, and I apologize for the inconvenience.
Kindly,
Erika"
So what the hell does that mean? Sure, fine, you don't know why, but you didn't answer my main question: what are the next steps I can take from here?
At the end, I had to ask again, before they finally told me that in actuality, "Your account cannot be provisioned at this time" actually translates to "Your account will never and can never be opened/provisioned. Look elsewhere."
If we can't use the service that's fine, but why is getting a straight answer from them so hard? Their customer support seems very shifty and evasive. It's probably for the best that we won't be using them.
What problems is the product solving and how is that benefiting you?
We were going to use them for transactional email (e.g. order confirmation, order receipts, shipping notifications, etc). No benefits though. We'll be using Amazon SES instead.
Recommendations to others considering the product:
Customer support is shifty as hell.
Great for transactional email
What do you like best about the product?
Easy to use, switched from Mandrill and was up and running quickly
What do you dislike about the product?
A bit tricky getting used to their webhook format
What problems is the product solving and how is that benefiting you?
Sending transactional mails
Great product limited templates
What do you like best about the product?
Easy to step up - great plug in for word press - like the white label IP option at higher level. Easy to set up transnational emails. The marketing templates are easy to set up but limited. Tracking data is solid.
What do you dislike about the product?
Marketing email templates are limited and look the same. They need to add some new templates that are newsletter centric. Also cold use more e eCommerce templates.
What problems is the product solving and how is that benefiting you?
Easy to set up client campaigns and track metrics also their list management product is very good. Would recommend cleaning list before using product.
Recommendations to others considering the product:
more templates for newsletters and general information
A simple tool for sending automated emails
What do you like best about the product?
The API is very straightforward and simple to use, which cannot be said about the competition. In addition, it has very detailed guides on how to integrate into your existing system, which is a definite plus for me.
What do you dislike about the product?
Sometimes, I am looking to find/use a feature but it is hard to navigate the documentation to actually figure out what I want. For example, if I wanted to use the SMTP API with Python, I had no idea how to get started with that.
What problems is the product solving and how is that benefiting you?
I was attempting to find a solution for automated email sending (including password resets, simple user management, etc). This fulfilled my need easily.
Recommendations to others considering the product:
Definitely give it a try, especially when compared to other marketing emails. It is more oriented towards developers, but this is very beneficial for quickly launching marketing emails.
Sendgrid email is the worst
What do you like best about the product?
They were the worst company to deal with...they over charged and never delivered for three of our clients. They promised a credit never gave it then charged over $2100 for doing nothing.
What do you dislike about the product?
We disliked everything and warn others to stay away. We provided them with opt in lists they only sent out 25% and charged us for 100% and over charged us by mistake , then promised a credit and claim our customer list wasn't good. We moved the same list to constant contact and no problems. Sendgrid email lies, cheats and fails on all levels.
What problems is the product solving and how is that benefiting you?
We were sending an opt in lists for our client to provide client info and credits to accounts. We were attempting to communicate with clients.
Recommendations to others considering the product:
Stay away at all costs they will fail to send as promised, then make excuses why they didn't send and then over charge on services they never provided. Use constant contact or mail chimp they are much better on support.
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