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Great Product!
What do you like best about the product?
Sendgrid makes it easy to automate email for my business
What do you dislike about the product?
The web UI can be a bit confusing and hard to navigate at times
What problems is the product solving and how is that benefiting you?
Automating all transaction email. Sendgrid saves us time and headaches by providing an easy solution for managing our transactional email!
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Still trying out Sendgrid
What do you like best about the product?
I am currently setting up a few handlers for sendgrid but so far, it seems like they have a stable system which is good. A lot of the big companies use them which gives me a certain level of comfort.
What do you dislike about the product?
I think the documentation can be a bit terse sometimes. They seem to have different terminology for things that could have been explained much more easily. They also don't have some basic functionality easily accessible. For instance, I can't create a list and get a url to use on a subscription form with little to no coding. This is very possible with some other competitors but then again, sendgrid is mainly for transactional emailing so we can't complain, yet!
What problems is the product solving and how is that benefiting you?
We are solving delivery logistics. Transactional emailing is a part of every business so there are no obvious benefits to using sendgrid at the moment. Perhaps having sendgrid manage all the shenanigans that comes with setting up a transactional emailing system is the main advantage. We can focus on our business logic and not emailing logic.
Recommendations to others considering the product:
We are still in the trial stages so it will be hard to recommend this product to anyone at the moment. Heads up though, the documentation is a bit annoying.
Terrible user interface, numerous problems with API
What do you like best about the product?
The dashboards SendGrid provides are relatively helpful and clear. Their customer support is also decent, though you'll have a very tough time finding the phone number for it.
What do you dislike about the product?
SendGrid has put no effort into making their interface easy to use. If you forget to fill a field out, you can click a button a thousand times and get no feedback on what you did wrong. Certain sections might be off-limits to you—rather than telling you why or simply greying them out, they will redirect you back to the dashboard page. Their SMTPAPI simply didn't work for us, and there's was no feedback anywhere about why it went wrong, though the API call itself seemed to succeed. Their support telephone number and email is nowhere to be found on their site.
As a developer and a marketer, I would never use SendGrid again. All-in-all, it's an extremely poor service with very little effort put into making it seamless for users. They are clearly riding on their long-standing place in the market and are doing nothing new or helpful for users. Go with a newer, friendlier service out there—you'll quickly realize which ones care about their users.
As a developer and a marketer, I would never use SendGrid again. All-in-all, it's an extremely poor service with very little effort put into making it seamless for users. They are clearly riding on their long-standing place in the market and are doing nothing new or helpful for users. Go with a newer, friendlier service out there—you'll quickly realize which ones care about their users.
What problems is the product solving and how is that benefiting you?
Transactional emails, triggered from our backend.
Recommendations to others considering the product:
Don't use it. It's painful.
Multiple problems with SendGrid, too many good competitors
What do you like best about the product?
The interface is OK. The documentation was barely OK.
What do you dislike about the product?
Numerous problems. Import of 18K worth of customers didn't work. I am an experienced engineer and know that my CSV file was correct. Another problem was changing a login setting for a 2nd user and it caused the option to change their login credientials to vanish and required them to fix (and it took them two days to get back to me). Finally, when I tried to cancel the account it simply shows you the same page you try to cancel from with the Cancel button disabled. Can't believe these clowns have a decent rep.
What problems is the product solving and how is that benefiting you?
Need transactional email. I ahve gone with ElasticEmail, wow they have an easy interface, and the price is great for my needs.
Recommendations to others considering the product:
Stay away, SendInBlue is great for marketing email, ElasticEmail is great for both marketing and transactional email.
I Liked the way it works
What do you like best about the product?
The API is easy to use,and convenient when you wnat to integrate email management in your app
What do you dislike about the product?
I couldn't use their templating tool .Its not user friendly
What problems is the product solving and how is that benefiting you?
Just sending emails to customers who make bookings on our site
Recommendations to others considering the product:
I was impressed ,try it.
Great sdk and api for transactional emails
What do you like best about the product?
I like the Heroku addon. The ruby api and integration works really well
What do you dislike about the product?
The dashboard is a bit convoluted, the template creation is not very straightforward,
What problems is the product solving and how is that benefiting you?
Mostly transactional emails, signup confirmations, password resets, receipts from purchases
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