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Twilio SendGrid Email

Twilio SendGrid

Reviews from AWS customer

8 AWS reviews

External reviews

345 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Marketing and Advertising

SendGrid Makes Creating Email Marketing Campaigns Easy

  • December 16, 2018
  • Review provided by G2

What do you like best about the product?
Sendgrid has so many functions available and is quite easy to use, even for beginners. Whether you're sending a monthly newsletter or weekly email campaigns, SendGrid has what you need to create and replicate your templates, upload your email lists, and check stats after sending your campaigns.
What do you dislike about the product?
For someone who isn't at all familiar with html, creating or modifying some aspects of the email campaigns can be a bit challenging. I've also experienced troubles when it comes to emails getting clipped even when test-emails don't.
What problems is the product solving and how is that benefiting you?
SendGrid has allowed us to condense our email efforts into less programs because of the different options in SendGrid. Since the platform is easy to use, just about anyone on the team can go in and use it.
Recommendations to others considering the product:
Take your time exploring the platform first before starting to send out email campaigns. You may discover functions that are useful along the way, so don't be scared to click on anything.


    Ashley J.

Strong robust and highly flexible api

  • December 03, 2018
  • Review provided by G2

What do you like best about the product?
Integrates easily with a variety of tools. I like the support prompt reply with detailed solution for the problem so far best support received. Its easy to use with great amount of flexibility
What do you dislike about the product?
similar pricing to MailChimp, reporting has been changed to 3days and unsubscribed is only given to preferred unsubscribed option, it was misprinted in the documented.
What problems is the product solving and how is that benefiting you?
Used for our monthly and weekly newsletters and also for self promotion of the products with transnational mails are amazing


    Oil & Energy

Easy to Implement, Simple to Use, Effective

  • November 19, 2018
  • Review provided by G2

What do you like best about the product?
Simple and Effective. Our services are dependant on SendGrid email and it has worked flawlessly. Great work.
What do you dislike about the product?
The only thing I don't like is not being able to see the history for more than 1 month. I understand there are limitations and also we could keep our own history.
What problems is the product solving and how is that benefiting you?
We heavily rely on sending alarms via email to our customers. We need something that works all the time and SendGRID is great.
Recommendations to others considering the product:
Great product, would not consider anything else at the moment.


    Brian F.

Great solution for both transactional and marketing email

  • November 19, 2018
  • Review provided by G2

What do you like best about the product?
Delivery has been extremely reliable and support has been excellent - both self-server (i.e. knowledge base) and help tickets.
What do you dislike about the product?
Only thing I miss from Mailchimp is the ability to direct web hooks to different servers based on a parameter - allowed me to track email activity on both our LIVE and DEMO sites.
What problems is the product solving and how is that benefiting you?
SendGrid provides the best solution we've found for our combination of transactional and marketing email. Since purchasing a dedicated IP, our delivery hasn't had any hiccups.
Recommendations to others considering the product:
Great service to use for both transactional and marketing email.


    Alexandre D.

We send around 700k transactionnal emails per month using SendGrid

  • November 19, 2018
  • Review provided by G2

What do you like best about the product?
We slowly scaled up a new service that required a LOT of transactionnal emails to be sent, over the past 5 years. From a few thousands on the first months, we're now at ~700k emails per month.

SendGrid's SMTP service takes all of our transactionnal emails really fast, with no downtime, and manage to send them to the vast majority of our users, with a great API and webhooks to monitor and report back when mail bounces.
What do you dislike about the product?
I wish it would be easier to check the state of our IPs, especially see if it got on blacklists, but mostly see what SendGrid is doing when that happens, so we can know if they act to keep their IP off blacklists.
What problems is the product solving and how is that benefiting you?
We needed a safe, easy to scale up and low cost way to send a lot of transactionnal emails. With SendGrid our profit margin is higher that using our own equipments, and our maintenance is almost null.


    Brandon B.

Easy to Implement

  • November 19, 2018
  • Review provided by G2

What do you like best about the product?
It's very easy to implement SendGrid. I can send emails in just a few minutes. There's multiple ways to implement it into our Laravel applications (SMTP or the API). We integrated with SMTP - the documentation on setting it up was very straightforward. Took less than 30 minutes.
What do you dislike about the product?
It's difficult to deal with reporting. The reporting tools have change drastically in the past year and a half. I do like the changes you have made, but the amount of data is reduced to just 3 days and it takes longer to pull the data I need.

Biggest complaint:
Data is only stored for 3 days. I know it costs a lot of money to keep large amounts of data for clients, but I would like to search at least 1-2 weeks of data for a product I pay monthly. Even if it's just basic data (like sends, opens and clicks). I don't necessarily need all of the other data.
What problems is the product solving and how is that benefiting you?
We needed to send transactional emails (password reset, purchase receipts and event reminders). We are able to send these email effortlessly.
Recommendations to others considering the product:
SendGrid is very easy to setup and integrate into your existing servers. I can only speak to its transactional sending abilities, but all of our transactional emails have been sent for years without issue.


    Jeffrey W.

Easy to use, just wish you could reuse campaigns

  • November 19, 2018
  • Review provided by G2

What do you like best about the product?
Ease of use and pretty easy to implement
What do you dislike about the product?
The filtering of users and ability to reuse campaigns could be made better
What problems is the product solving and how is that benefiting you?
Transactional e-mails right now because it is what it does best.


    E-Learning

Excellent documentation and offerings for developers.

  • November 16, 2018
  • Review provided by G2

What do you like best about the product?
The ease of finding guides for implementing the api and the company's reputation.
What do you dislike about the product?
Finding how to verify a domain required some searching (and a guide).
What problems is the product solving and how is that benefiting you?
Sending transactional email and log notifications from the server. Everything mentioned was easy to implement and test.


    Travis T.

Send Grid

  • November 16, 2018
  • Review provided by G2

What do you like best about the product?
I like that i can use sendgrid from any wordpress instance i use and it works to send emails.
What do you dislike about the product?
I dont have too many dislikes from sendgrid, i also dont use all it has to offer. I guess I can always complain about price, It would be nice if it was free. But nothing in the world is free haha.
What problems is the product solving and how is that benefiting you?
Some hosting accounts have issues with deliverability coming from Wordpress. SendGrid solves that as an SMTP.
Recommendations to others considering the product:
It is a great SMTP service i hope to use more of what it has to offer in the future.


    Information Technology and Services

SendGrid is the right system for our specific use-case

  • November 16, 2018
  • Review provided by G2

What do you like best about the product?
We chose SendGrid for transactional email knowing that there is more to take advantage of there. Setup was simple and it's been solid.
What do you dislike about the product?
Haven't used it enough to find things to dislike - so far nothing.
What problems is the product solving and how is that benefiting you?
Transactional email with easy to use templates.
Recommendations to others considering the product:
Go for it.