External reviews are not included in the AWS star rating for the product.
My main use case for SendGrid is to inform users about what is happening with their profile or if they are booking something new, slots, or some new information. Basically, I'm using it to inform the team and users about what is happening on the website and what they are interacting with.
I use SendGrid for email notifications. For the team, my main use case for SendGrid is to send reports through automation of SendGrid.
The best feature SendGrid offers is the ability to send multiple emails at the same time.
The ability to send multiple emails at the same time helps my workflow and organization because I do not have to run a loop every time. Once I set all the emails in a comma separator, I can send them to multiple users without creating too much load on my server.
SendGrid has positively impacted my organization by solving the notification problem. By using SendGrid, I can easily send notifications to users, and it is simple to use in my Node.js project.
SendGrid has helped with notifications because when I send an email, the user knows who is sending it and they can revert back to our CRM team. That is positive for our business and organization.
SendGrid fulfills all my cases for what I require to send to the user's emails, so I don't think there is anything for improvement.
For now, the features are enough, and there are no needed improvements at this time.
I have been using SendGrid for the last three years.
SendGrid is stable for my needs.
SendGrid's scalability is good.
The customer support for SendGrid is good. I did not face any issue contacting customer support.
Neutral
Before SendGrid, I also used Postmark. This is not a switch. This is basically two different projects, and we are using two different email providers.
For my private cloud setup, I'm using SendGrid directly from the JSON that SendGrid provided. I implemented the JSON format into our code and then used that.
I cannot tell if I have seen a return on investment with SendGrid.
As a developer, I did not directly manage the pricing for SendGrid. My senior team discusses all these things and provides me the API to use.
Before choosing SendGrid, I evaluated Postmark as an option as well, which is also good.
SendGrid is recommendable. I would rate this product a 9.
My main use case for SendGrid is to send notifications to customers in my web app as a web developer. I have used SendGrid to send reset password links, invitation emails, and notifications regarding software events, such as when a person joins, leaves, or when anything happens to a specific account that requires customer notification.
Recently, I have been working with a support agent bot for a client where I need to notify staff members whenever a new support message arrives in the web-based support platform. When a customer reaches out and requests human intervention, I generate an email and send it to all available staff members who can address that conversation. SendGrid is used to send all these notifications.
My main use case for SendGrid also includes using webhooks for emails to enable two-way conversations. If I receive anything over email, I wanted to send back a response. I used webhooks from Gmail and Microsoft in that scenario and also utilized SendGrid along with it.
The best features SendGrid offers is the template customization, which really helps in creating templates according to client demand and their UI/UX experience. It is very convenient to create a quick template and use that inside the code.
Template customization in SendGrid has helped me significantly in my projects. Every client comes with their own idea, branding color, and logos. Creating these templates at code level is not very easy and is a painful strategy. Instead of creating all these templates and following all the client's instructions and branding requirements, I go to SendGrid and create that template.
SendGrid has positively impacted my organization by helping in use cases where, since SendGrid is a product of Twilio, it is very convenient to use other products from the same organization, which helps me stay in the same workspace instead of going to another platform. When I needed to reach the support team, SendGrid being a popular product helped me a lot.
Regarding specific outcomes or metrics that show how SendGrid has helped my organization, I have saved a lot of time. Although I do not specifically use SendGrid for campaign purposes, I use it primarily for notifications. The main time I have saved is through the template feature. Using dynamic templates and different template types inside SendGrid saves a lot of time because I do not have to spend time generating those templates in my code.
The issue I have encountered recently is regarding my account. I forgot my password, and when I tried to log in, it indicated that a reset link was sent to my email, but I did not receive it. I also tried to reach out to SendGrid but unfortunately did not hear back properly. Due to this, I have not been able to use my account for around four to six months because I cannot receive the reset link and my account always requires me to verify my email.
Besides the account recovery issue, everything else in SendGrid is pretty good. In terms of email sending notifications, the integration features are awesome because they allow integration using SMTP and using secret keys as well. Both methods help me a lot. SendGrid is doing great in the integration section.
I have been using SendGrid for about two to three years.
I advise others looking into using SendGrid to use it according to their needs and also suggest that if they are going with multiple templates, SendGrid provides dynamic templates in their product, which should be utilized instead of writing custom templates inside code. I would rate SendGrid an eight out of ten.
The price seems to be about average
It's a good third party to send emails in large quantities stably.
It's supposed to authenticate and send mail-in domains for reliability
Devices to prevent mass spamming are increasingly being improved.
However, despite the normal use of the service
The account was arbitrarily temporarily suspended due to the company's policy argument, so e-mail was sent
There were cases where it didn't work normally, but this part was a little disappointing.