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Twilio SendGrid Email

Twilio SendGrid

Reviews from AWS customer

8 AWS reviews

External reviews

345 reviews
from and

External reviews are not included in the AWS star rating for the product.


5-star reviews ( Show all reviews )

    Pramod Kumar

Automated bulk emails have improved delivery speed and reliability for customer communications

  • December 29, 2025
  • Review provided by PeerSpot

What is our primary use case?

My main use case for SendGrid is sending emails using SendGrid. I also design some templates to send to customers, and from time to time, according to the schedule, we send the templates.

My client has taken a paid SendGrid account, and we go into the account section and design some emails. In our code, we use the token key, and based on the token key, we receive the sender information, receiver information, the email body, and subject, and then we send the email.

Regarding my main use case with SendGrid, there are a couple of ways to send the email. One way is that I need to send the certificate details to the students as part of my software. After completing their certification, we send the certificate detail over the email using SendGrid, and the email body is dynamically updated using the code so the student receives the certificate.

What is most valuable?

The best features that SendGrid offers are email sending and the customization of the UI that you will receive at the recipient's.

This is a great feature in SendGrid because it is easy to customize, it is faster, and we can easily track the delivery report and all the delivery emails.

SendGrid's impact is very good because previously I was using SMTP email that is server-based, which was not a successful way, as the email was getting failed with no delivery report. Using SendGrid, the emails deliver faster, and they do not go to spam but are directly received in the recipient's inbox.

Since switching to SendGrid, I have seen that time is saved. The trust of the portals like Gmail and Outlook ensures the emails are received quickly with minimum failure, which increases the business.

What needs improvement?

SendGrid is already nice, but it could be improved by providing the company ID when sending the email. I was sending emails to my customers in a tenant-based project, where I need to maintain the company ID for each email to determine which emails belong to which company. When checking the delivery report, I need to filter with the company ID, which currently cannot be done.

For how long have I used the solution?

I have been working in my current field for the last fourteen years.

What do I think about the stability of the solution?

SendGrid is stable.

What do I think about the scalability of the solution?

The scalability of SendGrid is great.

How are customer service and support?

Customer support is also nice.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

Previously, I have used SMTP, which was very slow and resulted in frequent failures, which is why I switched to SendGrid.

How was the initial setup?

I do not have any challenges with deploying SendGrid on Azure compared to my previous setup.

What about the implementation team?

I have not evaluated any other option before choosing SendGrid. I directly started with it.

What was our ROI?

Since using SendGrid, I save money, and it is a good investment. The time is also saved, as it is really hard to send emails one by one to multiple people. Using SendGrid makes it easy.

What's my experience with pricing, setup cost, and licensing?

The pricing is good, the cost is good, and I have no issues with licensing.

What other advice do I have?

I definitely recommend others to look into using SendGrid. I would rate this product a ten out of ten.


    Andrew B.

Great system, and simple to set up and operate.

  • August 13, 2025
  • Review provided by G2

What do you like best about the product?
It greatly increases my email deliverability rates.
What do you dislike about the product?
it may be too automated. At times I don't even realize it's there.
What problems is the product solving and how is that benefiting you?
It allows me to send a high amount of personalized, pinpointed marketing emails and I don't have to worry about deliverability.


    Franco P.

Great way to send email from other platforms

  • October 31, 2024
  • Review provided by G2

What do you like best about the product?
In a few steps i created an account and get the API key. It works great also in the free version.
What do you dislike about the product?
At the moment there is nothing I dislike.
What problems is the product solving and how is that benefiting you?
I needed an integration to send email from a Bot in BotPress.


    rohit K.

Good Product and support

  • October 31, 2024
  • Review provided by G2

What do you like best about the product?
ease of integration and user friendly gui.
What do you dislike about the product?
all is good so far . nothing wrong. i like the product
What problems is the product solving and how is that benefiting you?
with Twilio send grid , i am able to send transactional emails from multiple applications


    Alek M.

Reliable mass mailing Provider

  • December 11, 2023
  • Review provided by G2

What do you like best about the product?
Easy interface, customer support is top-notch.
What do you dislike about the product?
Not possible to speak to someone with paid account.
What problems is the product solving and how is that benefiting you?
Mass emails


    tom m.

great mass email server provider

  • November 30, 2023
  • Review provided by G2

What do you like best about the product?
Ease of Use Ease of Implementation Frequency of Use Number of Features Ease of Integration
What do you dislike about the product?
Customer Support
very poor web page design very bland
What problems is the product solving and how is that benefiting you?
not haveing our domian flagged


    Alberto M.

good api to add to apollo

  • November 30, 2023
  • Review provided by G2

What do you like best about the product?
best avilable marketing email api integration out there
What do you dislike about the product?
nothing so far it have vbenn working amazing
What problems is the product solving and how is that benefiting you?
preserving our email deleiverblity and repuation


    MARY A.

sengrid review

  • November 30, 2023
  • Review provided by G2

What do you like best about the product?
that it connects with apollo and hubspot and keep track of every email sent and montior it
What do you dislike about the product?
there are no downsides its realy fast and east to implment
What problems is the product solving and how is that benefiting you?
maintain repuation and track active emails campahins


    michael w.

Twilio SendGrid Email API

  • November 22, 2023
  • Review provided by G2

What do you like best about the product?
the solid servers and feedback displayed on your profile home page
What do you dislike about the product?
the lack of differnt tools to customize the amount of emails and few ways to link multiaple users
What problems is the product solving and how is that benefiting you?
keeping our company email domain secure


    james f.

solid email marketing tool

  • November 16, 2023
  • Review provided by G2

What do you like best about the product?
Ease of Use
Ease of Implementation
Customer Support
What do you dislike about the product?
lack of information included on the website
What problems is the product solving and how is that benefiting you?
open rate is alot better and protect email repuation