External reviews
223 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great antibot protection
What do you like best about the product?
DataDome has proven to be a reliable, innovation-oriented partner. One of its major strengths is the responsiveness and expertise of its support team. Whether for day-to-day questions or more strategic discussions, the team is always available and provides precise, actionable answers—a real asset in a demanding digital environment.
Another differentiator is the regularity of updates and the transparency of their roadmap. DataDome frequently delivers enhancements to its platform and shares a detailed annual roadmap, offering solid visibility into upcoming developments and making our own planning easier.
Finally, the user interface is both intuitive and highly customizable. It strikes an excellent balance between ease of use and rich functionality, enabling quick onboarding while meeting the specific needs of advanced users.
Another differentiator is the regularity of updates and the transparency of their roadmap. DataDome frequently delivers enhancements to its platform and shares a detailed annual roadmap, offering solid visibility into upcoming developments and making our own planning easier.
Finally, the user interface is both intuitive and highly customizable. It strikes an excellent balance between ease of use and rich functionality, enabling quick onboarding while meeting the specific needs of advanced users.
What do you dislike about the product?
The requirement to install a module at the Load Balancer level can complicate deployment in certain architectures. A more flexible approach here could ease adoption in varied technical contexts.
Additionally, the log retention period cannot be modified. The ability to customize this retention would be a real plus for meeting compliance or operational requirements specific to each organization.
Additionally, the log retention period cannot be modified. The ability to customize this retention would be a real plus for meeting compliance or operational requirements specific to each organization.
What problems is the product solving and how is that benefiting you?
It mostly protects us from crawlers, and from hackers that try to automate attacks on our websites.
Clear, reliable, and effective security solution
What do you like best about the product?
DataDome gives us peace of mind, and we appreciate having an ad hoc Security Operations Center team ready to support 24/7. It’s very easy to use, low-touch once implemented, and it delivers on what it promises. We’ve found the reporting and protection much clearer and more effective than our previous bot protection solution. Most importantly, it hit our target false positive rate, which was a big success factor for us.
What do you dislike about the product?
The only drawback was the implementation process, which took longer than expected due to our websites being PWAs / using service workers. Once set up, however, the day-to-day operation has been smooth and requires very little ongoing effort.
What problems is the product solving and how is that benefiting you?
DataDome protects our ecommerce platform from malicious bots, credential stuffing, and scraping attempts that previously impacted performance and customer experience. By filtering out bad traffic, we’ve reduced strain on our infrastructure, improved site reliability, and ensured that genuine customers can shop without disruption.
Robust and effective bot protection solution
What do you like best about the product?
1. Effective built-in bot management rules
2. Ability to protect application against various types of fraud activities
3. Protection in real-time
4. Ability to work with XHR requests
5. Easy to deploy and use (also flexible deployment options)
6. User-friendly interface for management
7. Minimal impact on the production infrastructure
8. Excellent customer support
9. Ability to improve functionality of the solution according to the specific needs or cases
10. Detailed logs, analytics and dashboards
11. Many integration options
12. Using of AI in attacks detection
2. Ability to protect application against various types of fraud activities
3. Protection in real-time
4. Ability to work with XHR requests
5. Easy to deploy and use (also flexible deployment options)
6. User-friendly interface for management
7. Minimal impact on the production infrastructure
8. Excellent customer support
9. Ability to improve functionality of the solution according to the specific needs or cases
10. Detailed logs, analytics and dashboards
11. Many integration options
12. Using of AI in attacks detection
What do you dislike about the product?
1. Limited functionality in rate limiting
2. Hard rule management when it's required to implement massive changes
3. Not very flexible permission management in the console
4. Not always enough information to understand the reason of user blocking after solving captcha
5. Not very flexible pricing model
6. Limited API
2. Hard rule management when it's required to implement massive changes
3. Not very flexible permission management in the console
4. Not always enough information to understand the reason of user blocking after solving captcha
5. Not very flexible pricing model
6. Limited API
What problems is the product solving and how is that benefiting you?
Protection of the platform from various types of fraud activities, mainly related to false registration, attacks on recovery endpoints and brute-force of user accounts.
Advanced bot protection with a focus on performance and scalability
What do you like best about the product?
The most useful aspect of DataDome is its ability to detect and mitigate bot attacks in real-time without affecting the experience of legitimate users. Its main advantage lies in the use of artificial intelligence and machine learning, which allows it to quickly adapt to new threats. Additionally, it offers easy integrations with multiple platforms (CDN, WAF, APIs, mobile applications) and a very intuitive dashboard to monitor suspicious traffic.
What do you dislike about the product?
The least useful aspect is that, in some cases, it can generate false positives that block legitimate users, which requires fine-tuning in the configuration. Another disadvantage is that its cost can be high for startups or small companies, as it is mainly aimed at organizations with a large volume of traffic.
What problems is the product solving and how is that benefiting you?
Protection against scraping: prevent competitors or malicious actors from extracting sensitive information (prices, catalogs, proprietary content).
Defense against application layer DDoS: block malicious traffic that could affect service availability.
Reduction of fake traffic: eliminate bot visits that inflate metrics and distort analytics.
Protection of infrastructure and cloud costs: by filtering malicious traffic, unnecessary consumption of bandwidth, servers, or APIs is avoided.
Defense against application layer DDoS: block malicious traffic that could affect service availability.
Reduction of fake traffic: eliminate bot visits that inflate metrics and distort analytics.
Protection of infrastructure and cloud costs: by filtering malicious traffic, unnecessary consumption of bandwidth, servers, or APIs is avoided.
Great Bot Protection
What do you like best about the product?
An easy to use portal to manage, see and react to any Bot attacks.
What do you dislike about the product?
False positives do sometimes impact customers. Its unavoidable sometimes, but from time to time there seems to be a increase in false positives.
What problems is the product solving and how is that benefiting you?
The main benefit is scraping protection for our website.
Excellent bot detection tool
What do you like best about the product?
- Comprehensive dashboards
- Lots of analytics to understand the behavior and detect bots or fraudsters
- Excellent customer support
- Ease of integration
- Lots of analytics to understand the behavior and detect bots or fraudsters
- Excellent customer support
- Ease of integration
What do you dislike about the product?
- Detection models need to be improved as some professional bots still succeed to bypass the protection
What problems is the product solving and how is that benefiting you?
DDoS attacks and permanent scraping impact a lot our business.
Datadome mitigates both of these issues with an excellent success rate.
Datadome mitigates both of these issues with an excellent success rate.
Effective bot management solution
What do you like best about the product?
DataDome Bot Protect is a very mature and effective bot management solution, best used as a complement to a WAF.
Detection quality is excellent, with a consistently low false positive rate on high‑traffic B2B ecommerce platforms, which is critical from a business standpoint.
The product has evolved significantly over the past years, with regular improvements and new capabilities that clearly show ongoing investment and roadmap execution.
It adapts well to new classes of automated traffic and evolving bot behaviors while remaining stable in production.
Integration is straightforward thanks to solid native connectors and APIs.
Support is responsive, technically skilled, and able to engage at an architectural level; French‑speaking support is also a strong plus for European teams.
Detection quality is excellent, with a consistently low false positive rate on high‑traffic B2B ecommerce platforms, which is critical from a business standpoint.
The product has evolved significantly over the past years, with regular improvements and new capabilities that clearly show ongoing investment and roadmap execution.
It adapts well to new classes of automated traffic and evolving bot behaviors while remaining stable in production.
Integration is straightforward thanks to solid native connectors and APIs.
Support is responsive, technically skilled, and able to engage at an architectural level; French‑speaking support is also a strong plus for European teams.
What do you dislike about the product?
Pricing can become a challenge over time as traffic scales, and cost governance requires continuous attention in high‑volume environments.
Client‑side integration is strongly recommended for optimal efficiency; relying on server‑side protection alone may be limiting for some API‑centric or machine‑to‑machine use cases.
Data retention remains relatively short, which can make long‑term trend analysis harder without exporting data to external systems.
Client‑side integration is strongly recommended for optimal efficiency; relying on server‑side protection alone may be limiting for some API‑centric or machine‑to‑machine use cases.
Data retention remains relatively short, which can make long‑term trend analysis harder without exporting data to external systems.
What problems is the product solving and how is that benefiting you?
DataDome helps us protect our ecommerce platforms against large‑scale automated traffic, primarily web scraping but also more sophisticated forms of bot activity.
It significantly reduces the business and infrastructure impact of non‑legitimate traffic by preventing content theft, resource abuse, and unnecessary load on our applications, while preserving access for legitimate users and partners.
This allows us to better control operational costs, maintain platform performance, and avoid putting excessive pressure on downstream systems and shared infrastructure.
It significantly reduces the business and infrastructure impact of non‑legitimate traffic by preventing content theft, resource abuse, and unnecessary load on our applications, while preserving access for legitimate users and partners.
This allows us to better control operational costs, maintain platform performance, and avoid putting excessive pressure on downstream systems and shared infrastructure.
Robust protection against bots with DataDome
What do you like best about the product?
I particularly appreciate the efficiency of DataDome in detecting and protecting against malicious bots. The solution is very simple to implement and works smoothly in the background, without impacting the site's performance. The dashboard offers good visibility of blocked threats and allows real-time monitoring of suspicious activity. The ability to customize security rules according to specific needs is also a big plus.
What do you dislike about the product?
The only downside is the cost, which can be high for small businesses or start-ups. Although the service is worth it due to the quality of protection, a more flexible pricing model could be interesting for organizations with tighter budgets.
What problems is the product solving and how is that benefiting you?
DataDome effectively solves the problem of malicious bot attacks that threatened the stability of our servers. Since its implementation, we have noticed a significant improvement in our site's performance, without interruptions due to overloads caused by bots. Furthermore, DataDome protects our sensitive product information, thus avoiding the risks of scraping, which is essential for maintaining the integrity and confidentiality of our data. This not only enhances security but also strengthens our customers' trust in our platform.
Effective Captcha Protection for Client-side bot protections
What do you like best about the product?
Datadome's captcha offering is quite straightforward to implement, the documentation is thorough and support is quick to answer inqueries.
What do you dislike about the product?
I think the dashboards/explore tools could use some love on the performance side of things. I would also love to be able dive deeper into the Captcha funnel charts. They're nice to get an aggregate view, but not the best for sorting issue reported by specific customers/users.
What problems is the product solving and how is that benefiting you?
Our customers experience loads of bot traffic, we use DD client-side to protect their resources from nefarious actors.
Stopping bots and enjoying the journey
What do you like best about the product?
Datadome is really on a mission to stop bots, It was very easy to start working with them, even though we needed a customized approach with a new module for it to work. It was very quick to work together with them and answer all the questions that resulted in us integrating without any issues.
What do you dislike about the product?
Very sophisticated bots are still a challenge - but I don't see anyone having solved that yet, key thing is that they are continuing to invest and try to stop them.
What problems is the product solving and how is that benefiting you?
Automated fake account creation - Datadome is stopping them by the millions, allowing our departaments to have better control and handle on support tickets and less issues that arise from it.
showing 21 - 30