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The right tool with great customer service
What do you like best about the product?
DataDome came for us at a critical time for us where we were struggling keeping bots and scrapers at bay. Our servers were struggling and our reporting was filled with fake page users. DataDome has solved this problem for us with little-to-no impact to our real users. Keep the real users in, kick the bad bots out!
They also have a great relationship with us. They meet with us when it fits with our schedule and every meeting we either find new ways to improve our integration or new insights of what's happening on our sites.
They also have a great relationship with us. They meet with us when it fits with our schedule and every meeting we either find new ways to improve our integration or new insights of what's happening on our sites.
What do you dislike about the product?
It's impossible to not have a small impact on the performance of your pages. Since DataDome needs to interpret every request it takes a small amount of additional time to check all those requests. That being said it's much faster than anything we have tried building in house.
What problems is the product solving and how is that benefiting you?
Bots were nearly impossible to track ourselves. IP blocking or user agent sniffing just doesn't cut it.
Good service and product overall!
What do you like best about the product?
The product is quite user-friendly and easy to set up from a technical standpoint. Overall, it has no or minimal impact on latency and performance. We have been satisfied with Datadome's effectiveness in fighting bad actors. The account managers provide excellent follow-up and generally be responsive to our requirements. The collaboration is good, and we were able to established a shared understanding of mutual needs and will to continually improve.
What do you dislike about the product?
The dashboard is quite detailed, and navigating it may require time and expertise. Sometimes, it can be challenging to obtain accurate figures, especially when it comes to key metrics.
I regret not having a feedback loop from Datadome to share more about the facets of their evaluation so that we could benefit from these infos sometime afterward.
I regret not having a feedback loop from Datadome to share more about the facets of their evaluation so that we could benefit from these infos sometime afterward.
What problems is the product solving and how is that benefiting you?
Datadome mainly helps us detect "automation" and "suspicious behavior" on our platform. It benefits us by preserving our security against diverse attacks against the company to increase our success in a digital environment.
Hassle free bot detection & management
What do you like best about the product?
DataDome integrated easily into our existing cloud infrastructure to protect us against bot attacks and price scrapers. With a few clicks and a bit of configuration, we were up and running.
Support from the team at DataDome has been second to none, with a fast response and helpful team able to resolve any issues quickly.
The team are constantly monitoring and adjusting their rules to adapt to changing traffic trends and new attack vectors.
Support from the team at DataDome has been second to none, with a fast response and helpful team able to resolve any issues quickly.
The team are constantly monitoring and adjusting their rules to adapt to changing traffic trends and new attack vectors.
What do you dislike about the product?
Noting to report after running DataDome for years.
What problems is the product solving and how is that benefiting you?
DataDome is protecting us from bot attacks, which otherwise could increase our infrastructure costs and reduce performance for legitimate customers.
Very good partner to reduce tickets scraping, solution easy to integrate/monitor and top support
What do you like best about the product?
Efficiency to reduce automated tickets scraping in ticketing business, with a lot of possibilities to implement business rules (native or specific integration possibilities). The solution is easy to integrate, easy to configure (technical and business rules) and to monitor with dashboard s usefuls for analyseis. Support of the support team is very professional.
What do you dislike about the product?
Very advanced bots are still difficult to detect. Pricing model could be more flexible according specific needs. The captcha solution has to be optimized to avoid repeated captchas / blocks for real customers.
What problems is the product solving and how is that benefiting you?
Avoid bots to scrap a high volume of tickets for uur major sport event (480k tickets on the duration of the event)
Great technology and solid service for bot traffic blocking at scale
What do you like best about the product?
Ease of adoption/imtegration of their solution into our SaaS technology and their attention / service when issues arise.
What do you dislike about the product?
The level of detail regarding the bots being blocked could be improved, which would help us craft stories to our stakeholders and address sources of bot traffic more effectively. This is a minor concern overall.
What problems is the product solving and how is that benefiting you?
DataDome helpsmitigate bot traffic at scale in our enterprise advertiser integrations. We process millions of transactions daily across thousands of online advertisers, and DataDome's service effectively blocks bot traffic and provides us with an endpoint to understand what has been blocked. This helps us protect our customers' investments and
A tool not to worry about
What do you like best about the product?
DataDome is a good friend to us because it doesn't need to be care of, this tool manage himself and I don't have to be on his back all the time.
And when I need to configure anything it's alwas simple to do in the dashboard, or Datadome's team can help me if I need.
It protects our 35 websites (e-commerce and institutional) with their APIs.
And when I need to configure anything it's alwas simple to do in the dashboard, or Datadome's team can help me if I need.
It protects our 35 websites (e-commerce and institutional) with their APIs.
What do you dislike about the product?
The hardest point when we use DataDome is that we can't know or understand why a request catch a captcha, I understand that it's from the algorithm and it will be very hard to explain in the dashboard, but when a customer ask why and we can't answer the question it's tough
What problems is the product solving and how is that benefiting you?
For our e-commerce website we have to be carefull about scraping by our competitor, and like everyone on the web, bad robots are everywhere and we have to be protect against them
DataDome is our strong partner for protecting us against bots in the music industry
What do you like best about the product?
Quality of bot protection and ratio of accuracy to price has been most important for our decision making process. During integration easy communciation with DataDome team and fast response time helped us a lot to solve our integration challanges. DataDome team has been also flexible and customer focused solving problems ona timely maneer.
What do you dislike about the product?
Some of the solutions we have beein integrating are still in its infancy suffering from issues that were annoying during the integration process. I would like the solutions we were integrating to be better tested. On the other hand - we could benefit from early access to the features.
What problems is the product solving and how is that benefiting you?
The goal for DAtaDome integration was to detect bots accessing SoundCloud and generating fake traffic for tracks and creators and/or interacting with SoundCloud users spamming them with unwanted information. These problems got to large extent addressed with support of the DataDome team.
DataDome excels in protection against scraping and account attacks
What do you like best about the product?
DataDome's unwavering commitment to supporting the seamless implementation of their solution is truly commendable. Their continued assistance with customer rules and fine-tuning the system to address any identified issues is invaluable. The intuitive dashboards provide exceptional data visibility, enhancing our control and decision-making processes. The technical teams' responsiveness and approachability are top-notch and they consistently deliver prompt solutions to our requests and concerns.
What do you dislike about the product?
One area where DataDome could enhance its offering is by providing more flexibility in serving different responses based on headers. Additionally, fine-tuning user management controls could offer more granularity, improving overall customisation options.
What problems is the product solving and how is that benefiting you?
DataDome plays a pivotal role in blocking intensive scraping and credential stuffing attacks. By doing so, it significantly reduces the burden on our internal teams and alleviates the strain on our cloud infrastructure, ultimately leading to improved operational efficiency and cost savings.
Turn it on and block bots immediately
What do you like best about the product?
It took just a couple of hours to setup the servince and it start protection right away. Plus they have an amazing team that react very fast.
What do you dislike about the product?
It tooks some time to properly configure rules so website is not being blocked when engineers open DevConsole.
What problems is the product solving and how is that benefiting you?
We had an issue with an automated traffic that resulted in fraud. DataDome helped us to stop it and didn't require a lot of manual configuration.
DataDome provides important protection against credential stuffing attacks.
What do you like best about the product?
The solution works as expected. DataDome was flexible and willing to respect our internal company policies and processed during the contract negotiation. They are also quick to respond when we need help.
What do you dislike about the product?
There are cases in which the solution requires tweaking to stop new types of attacks. This is of course natural for those types of tools as attackers are learning and evolving their attack strategies.
What problems is the product solving and how is that benefiting you?
DataDome is helping us to prevent credential stuffing attacks by detecting the malicious activity on our login end points. It complements our other security controls in early detection of the malicious requests.
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