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We had a very easy-to-follow onboarding process with Amanda!
What do you like best about the product?
The ability to store all of our game assets in one place where we can easily sort and filter to find what we need. We also like the ability to share externally to our partners safely. The onboarding process was easy to follow and Amanda was really knowledgeable in the whole process. She was able to answer our questions and provide alternative solutions often.
What do you dislike about the product?
I don't see a downside at the moment. It seems to provide everything we need.
What problems is the product solving and how is that benefiting you?
It's helping with storage and ability to easily find what we need and share it out internally/externally.
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Onboarding was super easy and clear, and the portal works great so far!
What do you like best about the product?
Bynder will be a huge help in organizing all of our digital assets currently stored on our local file server. It will add searchability, ease of access, and enhanced organization to our library of materials.
What do you dislike about the product?
The portal can be fairly slow loading in content, metadata, etc.
What problems is the product solving and how is that benefiting you?
The organization and ease of access to our vast library of photos, documents, and other digital assets.
Bynder is a a great DAM
What do you like best about the product?
After reviewing dozens of DAM solutions, we landed on Bynder because it had the most robust features, integrations, and continued development. Their onboarding and customer service has also been spot on and even more than I could have expected as a customer integrating a new software into our ecosystem. Nicole and Nicholas have been excellent to work with!
The training included in our package for the rest of our company has also been really helpful in our rollout.
The training included in our package for the rest of our company has also been really helpful in our rollout.
What do you dislike about the product?
For a software that's been around a long time, there are a few functionality restrictions that have been tough for us to navigate. I'm hoping it will continue to improve and evolve as customer's request more. A few off the top of my head: inability to search file NAMES to return an accurate result, limited embed UI and function, a less than stellar UI on the platform itself, a weird function where if you make an asset public you can't change it back to restricted later on, and the inability to save files out FROM Adobe straight to the DAM. Their workflow is also a very separate system that doesn't perfectly integrate with the tools we're already using, like Asana and Adobe.
What problems is the product solving and how is that benefiting you?
Bynder is solving our issue of having a clunky experience in Google Drive. In GD we had very limited metadata on each asset and relied on file naming, shortcuts, and manually moving versions of assets to different folders to manage our workflow. We also didn't have the ability to create collections for different user groups. We also just have A LOT of assets and needed a better system to keep them organized for everyone in our organization.
Excellent Customer Support!!
What do you like best about the product?
The customer service and experience with Bynder was incredible. You are assigned an account onboarding manager who helps walk you through the entire process, answer any questions about the program, and aids in setting up your entire system. Our onboarding manager (Stephanie) provided thought provoking suggestions to our system, and was patient and flexible with our everchanging meeting schedule. The system reviews were very thorough and she helped us set our own pace for implementation.
The program itself is easy to use and acts as your own internal "google" style library search system for photos and videos. It's far easier to have all your assets in one location that's easily searchable or found through assigned filters.
The program itself is easy to use and acts as your own internal "google" style library search system for photos and videos. It's far easier to have all your assets in one location that's easily searchable or found through assigned filters.
What do you dislike about the product?
It takes a lot of time to properly tag and filter your assets. Uploading is a time consuming process, but the thoroughness of this process is what aids in future ease when searching for imagery.
I am nervous with how ownership over imagery within the system works. When certain users are deactivated, certain imagery may disappear with their account as well. Although there are ways to avoid this, you are highly counting on your assigned admins to know how to handle this situation and transfer ownership between accounts.
I am nervous with how ownership over imagery within the system works. When certain users are deactivated, certain imagery may disappear with their account as well. Although there are ways to avoid this, you are highly counting on your assigned admins to know how to handle this situation and transfer ownership between accounts.
What problems is the product solving and how is that benefiting you?
We are now able to contain all our digital assets in one place. This helps us remove out-of-date content from circulation among teams. It provides a go-to area for our marketing, product, and creative teams to draw approved imagery and video from.
Seamless Onboarding Process
What do you like best about the product?
I liked how easy it was to onboard to Bynder. Although it spanned 8 weeks, the process itself was smooth and seamless. Bynder really did the heavy lifting. Our onboarding manager, Nick Nguyen, was awesome! He was very timely in responding to emails and always remembered to follow up if he didn't have immediate answers. He had great suggestions for our use cases and brought a positive attitude to what can feel like a daunting task. I'm excited for our team to use Bynder and see how it can improve our work flows and cross team collaboration.
What do you dislike about the product?
I wish we could get more direct answers on feature requests. There are some limitations that I think improving would make me give the platform a 10/10. For example, you are not able to preview GIFs unless you turn on public sharing. This is a big miss for our team as the assets are internal use only and primarily GIFs. So users have to download each time to view the animations rather than being able to quickly skim the assets in the DAM itself. But, it is still a much better DAM solution than what we've had in the past.
What problems is the product solving and how is that benefiting you?
Bynder is allowing our team to create a central repository for assets. This will reduce duplication and versioning issues.
Bynder is a Top Tier DAM
What do you like best about the product?
Bynder offers a comprehensive set of features that has significantly enhanced our company's ability to store, organize, and easily retrieve from our extensive asset library.
What do you dislike about the product?
There is not much that I can say negatively about Bynder so I'd have to dig and say that there are small customizations that would be "nice to have" but it would need to be a global change.
What problems is the product solving and how is that benefiting you?
It is successfully serving as the single source of truth for our company's brand.
Versatile tool with a lot of features. However, amount of features makes it also a bit complicated.
What do you like best about the product?
Filterin/finding the assets. Very intuitive.
What do you dislike about the product?
Admin side, permissions are especially difficult to understand
What problems is the product solving and how is that benefiting you?
Automated primary images
Multibrand hous migration to Bynder
What do you like best about the product?
I guess the best part of the Bynder is the ecom connection. The assets can be linked to different website easily.
The tool looks to be also fast to use.
The tool looks to be also fast to use.
What do you dislike about the product?
Difficult taxonomy work, unclear user group levels. Restrections are not easy to understand.
Not easy to implement or integrate as there is not mass metadata updaload functionality.
Features are not easy to find.
Future customer support feels unclear.
Not easy to implement or integrate as there is not mass metadata updaload functionality.
Features are not easy to find.
Future customer support feels unclear.
What problems is the product solving and how is that benefiting you?
Digital asset management, storing, sharing etc. for 20 brands. globally internally and externally.
A great tool
What do you like best about the product?
Bynder is very intuitive and will enable us to be more efficient and waste less time searching for our photos. The tagging and AI system adds a real plus to the tool.
We'd like to thank Jade and Juliette who helped us with the onboarding. They understood our needs very well and were able to adapt as best they could to ensure that our use of Bynder was as complete as possible.
Claire & Erika
We'd like to thank Jade and Juliette who helped us with the onboarding. They understood our needs very well and were able to adapt as best they could to ensure that our use of Bynder was as complete as possible.
Claire & Erika
What do you dislike about the product?
For the moment, we can't see any negative points about the tool.
What problems is the product solving and how is that benefiting you?
Bynder allows us to gain in speed thanks to tagging and AI. We spend much less time looking for a particular photo in our database.
Ideal DAM migration!
What do you like best about the product?
Despite my initial concerns - the ability to have everything stored in one central place and then be able to filter down specifically makes a huge difference. I saw that we had thousands of duplicate files in our old DAM, which is a result of a messy and out-of-control folder structure which was clearly in need of some love - and migrating it all onto Bynder whilst keeping the metadata in place essentially futureproofs our asset management.
The onboarding team of Shelly and Rosali were incredibly helpful (and patient!) in addressing what feels like an endless stream of questions from me and made the move over as easy as possible, particularly given the very niche features that I wanted to implement!
The onboarding team of Shelly and Rosali were incredibly helpful (and patient!) in addressing what feels like an endless stream of questions from me and made the move over as easy as possible, particularly given the very niche features that I wanted to implement!
What do you dislike about the product?
The only downside from me is that images aren't able to be displayed in full-resolution on preview - but this seems like it can be mitigated by increasing the size of assets when displayed as a group.
What problems is the product solving and how is that benefiting you?
Storing and making easily available hundreds of thousands of images from a wide array of businesses and areas. Integrating into our website and creating a seamless workflow for adding images to our site and making sure only the very best content is seen. It's also helping us with not having to constantly download and resize/reformat images by having fully customizable download derivatives.
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