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Excellent
What do you like best about the product?
It's early days as we have just had our onboarding handover. The portal is user friendly; easy to navigate and use from search, upload and download functionality. The space is clean and uncluttered, so not an overwhelming experience.
The Onboarding experience was fantastic. Trepidation I felt initally dissipated quickly due to the skills and knowledge, friendliness and responsiveness of our Onboarding Manager Amanda Ismail (Izzy). Her patience was very appreciated as well. Izzy is approachable and maintains composure and a sense of humour. It was a pleasure to work with her.
Elliot in Support was terrific as well, Very responsive and pateint.
The Onboarding experience was fantastic. Trepidation I felt initally dissipated quickly due to the skills and knowledge, friendliness and responsiveness of our Onboarding Manager Amanda Ismail (Izzy). Her patience was very appreciated as well. Izzy is approachable and maintains composure and a sense of humour. It was a pleasure to work with her.
Elliot in Support was terrific as well, Very responsive and pateint.
What do you dislike about the product?
There is some portal slowness/lag from time to time. I would like to see some additional functionality (and Hex to PMS conversion or options would be useful when updating the look and feel to align with corporate branding.
What problems is the product solving and how is that benefiting you?
Opportunities for collaboration and improved ability to capitalise on asset longevity, and in forward planning. Streamlining asset searches with centralisation of material with metadata and associated assets.
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We knew we needed a DAM but didn't know we needed Bynder.. yet.
What do you like best about the product?
Bynder has a unique way of managing assets and security and is a bold competitor in the world of Digital Asset Management. While we are only taking advantage of the "vanilla" DAM without bells and whistles, I can see us expanding into various integrations and add ons in the near future. Even the base package is rich with easy to use, powerful file sharing tools. It even includes Bynder Express which is a quick and easy replacement for the "messy purse" of file transfer platforms our various employees have been using. The onboarding program was phenomenal with an extremely knowledgable onboarding specialist who was also an excellent teacher. I'm sure their process insures a higher rate of customer success among their clientele while limiting product abandonment and avoidable tech support issues.
What do you dislike about the product?
Load time for pages varies but seems to have been improving over time.
While the home screen is of little concern to us, more customizability would be nice.
While the home screen is of little concern to us, more customizability would be nice.
What problems is the product solving and how is that benefiting you?
The biggest problem we needed to solve was to have multiple listings and collections for the same assets without having to make actual digital copies of these assets. This made management a nightmare as we're serving a number of dealers, internal corporate, dealership sales teams and vendors who create ads and content for everyone. Now we have easy ways to curate these collections, keep them up to date, and share them.
A very robust system
What do you like best about the product?
Able to create a flexible access/abilities for users at all levels, download settings are very custom, ease of uploading assets from entities outside the company without granting unnecessary access.
Customer support team is awesome - made themselves available at a moments notice and were generous with their time. Set up and customization is easy. There are a lot of support materials available and numerous opportunities for learning via webinars.
Customer support team is awesome - made themselves available at a moments notice and were generous with their time. Set up and customization is easy. There are a lot of support materials available and numerous opportunities for learning via webinars.
What do you dislike about the product?
I wish the waiting room would allow for being able to tag items and return later to complete the tagging, or allow for multiple users on the admin team to tag their specific metadata, rather than requiring all tags being completed at once. EX: have sets of assets fully tagged by core team, then legal can come through, review tagging and add in usage rights as final step.
Autotagging is very awkward -actually have to go in and delete numerous tags - thinking we will turn off the feature - at least it is optional.
Autotagging is very awkward -actually have to go in and delete numerous tags - thinking we will turn off the feature - at least it is optional.
What problems is the product solving and how is that benefiting you?
square download capabilities take resize requests off our designers' plates; search and filter capabilities are modern and easily understood by new/occasional users.
So far, so good. We are just starting with Bynder but we have had a good experience so far.
What do you like best about the product?
The attention to our account in set up has been fantastic.
What do you dislike about the product?
So far, nothing. The team has given attention to our taxonomy and set up.
What problems is the product solving and how is that benefiting you?
Creating a source of truth for our brand assets.
Bynder Onboarding process (2023)
What do you like best about the product?
Austin and Dean were fantastic: they brought enthusiasm and energy to every meeting. Not only did they do an excellent job going through everything, but they answered and directly addressed all of our questions during the onboarding process. They felt very authentic and invested in getting us onboarded, and our working relationship was great from start to finish.
What do you dislike about the product?
Not a whole lot, at times some of the training was extremely detailed - which honestly is not really a bad thing. But that's about it, nothing major.
What problems is the product solving and how is that benefiting you?
The #1 thing Bynder is solving for us is getting assets into the hands of our employees quickly and effortlessly. It's a powerful, private tool that is going to cut down on the amount of time it takes for employees to find things.
Seamless Experience
What do you like best about the product?
I was most impressed with our onboarding team as they helped us to implement and refine the use of Bynder during a company rebrand. The support was impeccable and the ease of integration into our daily processes was seamless. Moreover, the program itself is user-friendly, and there is a ready amount of resources on hand should they be needed. We are extremely happy with Bynder as a digital asset platform and look forward to seeing how Bynder will assistance in our company's continued growth.
What do you dislike about the product?
I would need to have more experience with Bynder overall to better give an opinion on what I do not like about the platform. At this juncture, I would say I do not have any comments that speak negatively towards the platform and what it has to offer.
What problems is the product solving and how is that benefiting you?
By implementing Bynder into our daily processes, we are pulling together assets that will live in one single location versus several. It will serve as a repository for licensor-approved assets that will be available for various uses from product development, social marketing, signage, etc.
Great for Organizing Work
What do you like best about the product?
Easy to upload and set up / tag images with metadata. Setting up with the onboarding team was easy and robust, with weekly meetings. Integrating it into our workflow has been seemless and we frequently use it now for sharing assets both internally and externally - no more multiple instances of the same file in different Google Drive folders!
What do you dislike about the product?
Sometimes the mass verion updater tool doesnt work so you have to go through each file manually and reupload. Would be good if you could link to a file from a pop-up since the file was already uploaded once.
What problems is the product solving and how is that benefiting you?
Easy to overview all assets without needing to go though multiple folders
Solid DAM, great onboarding
What do you like best about the product?
The onboarding team are so helpful. The tool itself meets all our needs.
What do you dislike about the product?
Its expensive! But it does seem worth its value.
What problems is the product solving and how is that benefiting you?
Digitial asset management for our organisation
Amazing Platform for Digital Asset Management
What do you like best about the product?
Bynder is one of the best platforms to upload and find content. It has a top-notch DAM system that delivers exceptional results in record time and provides the best solution to accommodate various needs.
What do you dislike about the product?
The aspect that needs improvement is the learning path or documentation to quickly get started on this platform in a short amount of time.
What problems is the product solving and how is that benefiting you?
It has good support for managing all digital assets and also helps eliminate the burden of maintaining the DAM
Nick and Nicole were nice and knowledgeable in the process of setting up the Bynder portal.
What do you like best about the product?
Once you know how to use it, the smart filter system is helpful when searching for assets.
What do you dislike about the product?
The initial start is confusing. The automatic tagging did not work well.
What problems is the product solving and how is that benefiting you?
Storing assets and having assets be searchable.
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