DevRev Product-Led Support
DevRevReviews from AWS customer
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My inquiry was resolved quickly, and the team followed up to ensure everything was taken care of!
What do you like best about the product?
What I love most about using DevRev is its rich functionality, real-time visibility into my team’s workload, and how seamlessly user-friendly and intuitive the platform feels—plus, their support team is A1 level, always there to answer any questions promptly!
What do you dislike about the product?
My only suggestion for improvement would be reducing the platform's bandwidth consumption, as it can be slow at times—fix that, and it would be perfect!
What problems is the product solving and how is that benefiting you?
DevRev is helping provide real-time visibility into my team's workload, along with several reports to analyze data and key metrics
A great product with big potential and amazing people
What do you like best about the product?
They have great attention to detail, we did not encounter any bugs on the usage of existing features yet (it has been a few weeks).
The product emphasizes complete integration from the customer needs down to the granular developer task. Use of AI in key places makes for a great experience overall.
Furthermore, even though we had issues migrating our data, the amazing customer support team and our CSM at DevRev made sure we got all the cards needed to proceed with the adoption of the platform. They iterated over and over with us to ensure our needs were fulfilled.
The product emphasizes complete integration from the customer needs down to the granular developer task. Use of AI in key places makes for a great experience overall.
Furthermore, even though we had issues migrating our data, the amazing customer support team and our CSM at DevRev made sure we got all the cards needed to proceed with the adoption of the platform. They iterated over and over with us to ensure our needs were fulfilled.
What do you dislike about the product?
The initial approach of the product is quite hard because of how DevRev sees a product and how it's divided into parts.
Some weird UX choices here and there but they are quickly iterating and listening to feedback actively.
Data import from external platforms can be a bit of a hit or miss, but then again, they actively supported us during this phase.
Documentation for developers seems really good at first glance, until you discover that it's not exactly up to date, it lacks examples and explanation.
Some weird UX choices here and there but they are quickly iterating and listening to feedback actively.
Data import from external platforms can be a bit of a hit or miss, but then again, they actively supported us during this phase.
Documentation for developers seems really good at first glance, until you discover that it's not exactly up to date, it lacks examples and explanation.
What problems is the product solving and how is that benefiting you?
DevRev helped us bridge the gap between support and engineering teams, so that everyone stays on the same page, while also giving us AI-driven functions to enhance our productivity across the whole company.
Recent DevRev experience
What do you like best about the product?
The support team is always very quick to reply and offer to have a call.
Having different inboxes and being able to filter by so many fields keeps work organized and easy to cover for other colleagues.
Having different inboxes and being able to filter by so many fields keeps work organized and easy to cover for other colleagues.
What do you dislike about the product?
I do not find the 'sentiment' feature helpful. DevRev does not allow me to copy a ticket to create a new (similar) one because this field cannot be removed or modified.
Also, the sentiment often does not match the tone of the conversation.
Finally, it should be easier to link tickets, instead of having to use a command. E.g. adding a ticket reference to the field, and being able to click on 'linking the ticket'.
Also, the sentiment often does not match the tone of the conversation.
Finally, it should be easier to link tickets, instead of having to use a command. E.g. adding a ticket reference to the field, and being able to click on 'linking the ticket'.
What problems is the product solving and how is that benefiting you?
DevRev's bot that assigns tickets to our team has really helped in terms of efficiency and reducing manual work.
Devrev - issue tracking, creating tickets, ai optimization
What do you like best about the product?
The AI categorization and the handling and auto prioritization of tickets
What do you dislike about the product?
Sometimes the UI is a bit messy, so some training is required,
What problems is the product solving and how is that benefiting you?
From handling tickets to resolving them, to adding subscribers so that they can work on it to custom tags as to who is what and working on the current issue.
Project Management powered by AI
What do you like best about the product?
The fact that knowledge graph takes all the information and gives everything the team wants under a single platform is the best part.
The whole AI integration gives additional benefits for teams to improve productivity.
The whole AI integration gives additional benefits for teams to improve productivity.
What do you dislike about the product?
Alot of things like the stage customisation is not yet self serve for the user.
Even the workflow / automation creation seems complicated and might need more documentation.
Even the workflow / automation creation seems complicated and might need more documentation.
What problems is the product solving and how is that benefiting you?
It brings all the teams across Design, Analytics, Product and engineering teams under a single platform.
Having analytics on the same tool also help teams improve productivity.
Having analytics on the same tool also help teams improve productivity.
Completing a successful POC
What do you like best about the product?
We recently completed a successful POC, and I want to commend the exceptional work of Grega, the CSM assigned to us. He is consistent, technical, and pleasant to work with. His fluent English and approachable demeanor made communication seamless, and he demonstrated a strong commitment to ensuring the success of our POC. He went above and beyond to address any issues promptly and effectively.
What do you dislike about the product?
Since we’ve only just started using the platform live, my overall impression of the product is still forming. While it’s too early to provide a comprehensive review, I can confidently say that the platform already feels like a big step up compared to our previous experience. I look forward to seeing how it performs in the long term
What problems is the product solving and how is that benefiting you?
- Customer ticketing support system
- Knowledge base to our clients
- Knowledge base to our clients
Great tool, and great customer Service
What do you like best about the product?
Working with DevRev has been a game-changer for our team. The sleek interface and the ability to find all previous conversations and tickets in one place make our workflows smoother than ever. Leadership's ability to jump into a ticket and collaborate with customers in real-time is a standout feature—it’s leaps and bounds ahead of what we experienced with Zendesk, where transferring tickets often caused interruptions.
Special shoutout to the incredible support team, especially “Saint Benny of the tech stack,” who consistently goes above and beyond. Weekly check-ins and availability have made a huge difference for us, and the help with dashboards has been invaluable. This kind of partnership and attention to detail sets DevRev apart.
If you’re looking for a tool that truly enhances your team’s efficiency while providing unparalleled support, I highly recommend DevRev.
Special shoutout to the incredible support team, especially “Saint Benny of the tech stack,” who consistently goes above and beyond. Weekly check-ins and availability have made a huge difference for us, and the help with dashboards has been invaluable. This kind of partnership and attention to detail sets DevRev apart.
If you’re looking for a tool that truly enhances your team’s efficiency while providing unparalleled support, I highly recommend DevRev.
What do you dislike about the product?
The only thing I would like to see differently, is an online chat rotation feature over load balancing, but even then we've figured out a way to balance this thanks to our CSM.
What problems is the product solving and how is that benefiting you?
Manager to rep collaboriation, ease of conversations with customers.
Easy to use
What do you like best about the product?
I like that it is very easy to use and is a friendly tool.
What do you dislike about the product?
Sometimes is too slow and uses a lot of your RAM.
What problems is the product solving and how is that benefiting you?
Tracking of my job
This system has help me on my job
What do you like best about the product?
Easy way to review the tickets, and the support is good
What do you dislike about the product?
Sometimes, it takes longer to upload, and I need to refresh
What problems is the product solving and how is that benefiting you?
I'm able to see my tickets and my team's ticket on one view
Great tool to manage your sprint operations
What do you like best about the product?
DevRev has significantly fine tuned our engineering and customer-centric operations. Managing roadmaps in DevRev is easy, enabling seamless alignment between teams. The custom dashboards help us measure sprint quality and track team efficiency with real-time insights. We can effortlessly track the number of issues worked on for each module or enhancement every quarter, improving visibility and decision-making. With collaborative roadmaps and tailored features, our teams have become more transparent, and productive. I highly recommend DevRev for any organization looking to enhance efficiency, project tracking, and overall team performance.
What do you dislike about the product?
I wouldn't say there are much downsides.Their customer support team is always available on slack whenever I face any issues.
What problems is the product solving and how is that benefiting you?
I use Devrev to track and manage sprint tickets and to map enhancements based on the roadmap view.
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