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Great way to improve our product and customer experience
What do you like best about the product?
UserExperior provide the real time experience and what dificulties customer is facing if there is any bug or crash is there developer will be able to track it easily can fix it ASAP. Intergation is very quick and Implemetaion is quick
What do you dislike about the product?
1 thing i found missing here that dashboard custmization feature is less. if you want to enable or disable recording for coutry form portal which we can't do
What problems is the product solving and how is that benefiting you?
With the help of UserExperior we try to reduce the bugs and analyse the customer behaviour so that we can improvise our product accordingly
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Streamling Success through the Power of DevRev
What do you like best about the product?
Our organization boasts a diverse array of engineering and sales tools, each replete with copious amounts of data. The integration of DevRev has proven instrumental in consolidating this disparate data from multiple sources into a unified repository. This pivotal transformation affords our engineering teams the convenience of centralization, obviating the need for frequent app-switching. Notably, the swift implementation of DevRev has demonstrated remarkable agility and scalability, effectively accommodating our multifaceted requirements and varying customer workloads with commendable efficacy.
What do you dislike about the product?
DevRev stands as an invaluable tool within our operations, notwithstanding the need for numerous feature requests and modifications that extend beyond its initial feature set. It is worth noting that, while these requests have surfaced progressively over time, the DevRev team has exhibited commendable responsiveness and dedication by promptly implementing each requested enhancement without fail!
What problems is the product solving and how is that benefiting you?
Our organization has grappled with the challenge of unifying data from diverse sources within a single tool. The introduction of the "snap-in" feature in DevRev has proven to be a seamless solution to this predicament, allowing us to effortlessly incorporate various data sources without encountering any obstacles. Given our organization's extensive product portfolio, the imperative of centralized documentation cannot be overstated. In this regard, DevRev's "turing" tool emerges as an invaluable asset, empowering our engineers to access pertinent article recommendations in real-time while addressing support tickets, thereby enhancing operational efficiency.
Threading the customer voice into all parts of the company
What do you like best about the product?
DevRev is built very different to traditional support tools, with focus more on the most important part of the support process: the customer. Features of the product clearly show that the foundations of DevRev are not built to make just the ticketing efficient, but to make ticketing a window into the customer world.
What do you dislike about the product?
It is a product that is stil evolving. I wouldn't call it something I dislike, but that is the only comment I have here. But this is not a problem, the team at DevRev are true partners to make sure things get built to allow you to work with them.
What problems is the product solving and how is that benefiting you?
We want to become more proactive in our support model and allow for integrations into the rich telemetry that we have in our products. DevRev allows this to happen without making the process very combursome.
Define The Depth Of Business & Help To Archive The Goals With UserExperior
What do you like best about the product?
UserExperior helps the business to understand the customer mindset set what customer wants and allows us to analyse the gap between the product and the customer in a more visual form
What do you dislike about the product?
UserExperior is quite costly in comparison to other available options in the market. There should be more features to capture the session country-wise or to selected screen-wise
What problems is the product solving and how is that benefiting you?
Help to analyse the customer behaviour & user experience, Easy to integrate other third-party tools, advanced analytics capabilities with visual sessions
Finally, Our Developers and Customers Are Speaking the Same Language
What do you like best about the product?
DevRev bridges the gap between our developers and customers effortlessly. It’s been a game-changer for our Product-Led Growth at UpperInc. What I like most is the minimalist, intuitive, user-friendly interface and my entire support and dev. team love it.
What do you dislike about the product?
While DevRev offers a built-in CRM that allows for creating customer records, its capabilities are currently limited. We find ourselves needing to use an additional CRM, like Freshdesk, to fully manage and store our customer data. This means our sales team has to juggle multiple platforms, which isn't ideal.
What problems is the product solving and how is that benefiting you?
DevRev has been a solid addition to our toolkit. Before, it felt like our developers and customers were in different worlds. We were constantly juggling customer issues, trying to manually pass them over to our dev team—it was a real chore. Now, with DevRev, it’s like we’ve built a straightforward path between our customers and developers. Customer issues now naturally flow into our development priorities, saving us a good deal of time and hassle. It’s helped our Product-Led Growth strategy at UpperInc become more of a reality. It’s a tool that’s become integral to how we work, without being over-the-top.
Good product for user insights on scale
What do you like best about the product?
Screen recordings with issue tags. Helps quick understanding of what our users are going through.
What do you dislike about the product?
We could get some help to filter out recordings only with issues, which will help to get to issues quickly. Also, easier integration with instrumentation.
What problems is the product solving and how is that benefiting you?
Helping realise pain points, rage taps on particular screens faces by users on scale.
Very helpful tool
What do you like best about the product?
The Rage Tap feature has been one of our best rolled-up metrics.
We primarily use this tool to understand how feature discovery and adoption is happening within the app ecosystem and so far, it has fit the requirement extensively
We primarily use this tool to understand how feature discovery and adoption is happening within the app ecosystem and so far, it has fit the requirement extensively
What do you dislike about the product?
Slicing data using event property would be a welcomed feature.
What problems is the product solving and how is that benefiting you?
- Identification of drops in a journey
- Capture of inadequate UX
- Capture of inadequate UX
Best tool for PMs to understand user journey after effect
What do you like best about the product?
It helps to understand PMs whether the flow designed is helping their users in the right direction or not, it also allow or enables to check the responsiveness of apis and speed. Some of the cool features are Heatmap analysis, funnel to check drop off and api responsive speed or letting know the type of error customer faced.
What do you dislike about the product?
Not I could think off but surely one thing I see or look forward is allowing events to track server driven events also.
What problems is the product solving and how is that benefiting you?
Their feature like Heat map and api responses time helps to solve the optimisation problem, also if any device issue is being faced it now becomes easier to know the mobile details to debug the issue faster
Best option to track client experience.
What do you like best about the product?
1. The recordings that you provide help us to understand what user likes to do and how they like to proceed.
2. Integration part is very easy.
3. The videos getting recorded are good but found it bit difficult to get the exact video that I am looking for. Tried using filters as well but no result.
4. I was able to track some of the ANR's.
2. Integration part is very easy.
3. The videos getting recorded are good but found it bit difficult to get the exact video that I am looking for. Tried using filters as well but no result.
4. I was able to track some of the ANR's.
What do you dislike about the product?
1. Sometimes the video length is too short.
2. I was not able to get the exact video even after applying the filters.
3. UI needs some work, it seems a bit confusing.
2. I was not able to get the exact video even after applying the filters.
3. UI needs some work, it seems a bit confusing.
What problems is the product solving and how is that benefiting you?
1. Track user behavior.
2. Solving the ANR's.
3. Was able to enhance the app as per user experience.
2. Solving the ANR's.
3. Was able to enhance the app as per user experience.
Great tool to understand user frustration points
What do you like best about the product?
Provides insights into user behaviour on landing pages. Places where the interactions need to be changed, loading screens to be added etc. Helps in observing how the end user is interacting with your application & make the changes necessary to reduce friction points & tweak design language & UX if needed.
Also, one of the best tools to identify rage taps & track a metric that deals with user frustration
Also, one of the best tools to identify rage taps & track a metric that deals with user frustration
What do you dislike about the product?
It is a heavy software & have to send out as part of a very small base so as to not impact overall app load times & other things which can make one worry about sampling bias
What problems is the product solving and how is that benefiting you?
Helps in observing how the end user is interacting with your application & make the changes necessary to reduce friction points & tweak design language & UX if needed.
Also, one of the best tools to identify rage taps & track a metric that deals with user frustration
Also, one of the best tools to identify rage taps & track a metric that deals with user frustration
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