DevRev Product-Led Support
DevRevReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
151 reviews
from
External reviews are not included in the AWS star rating for the product.
Review for Devrev, User Friendly
What do you like best about the product?
Very good community support. AI part is really interesting. They are doing great using the power of LLMs.
What do you dislike about the product?
Python support needs to be added. Others are really good.
What problems is the product solving and how is that benefiting you?
We participated in a Hackathon where we implemented LLM utility and AI Based clustering. We generated tickets using high priority tickets.
Connect with customers
What do you like best about the product?
DevRev is very helpful for connecting customers directly with the company. Sometimes companies lose track of what exactly companies want, I think DeRev helps solve that problem very well.
What do you dislike about the product?
DevRev should focus more on outreach. Some templates are exclusively in typescript. Python should be added
What problems is the product solving and how is that benefiting you?
Integrating DevRev for collecting customer data from various platforms like twitter, google play store etc
Good CRM experience in one suite
What do you like best about the product?
Ticketing system, u
Great UX &committed to your long term success by giving plenty of learning, and growing opportunities.
Great UX &committed to your long term success by giving plenty of learning, and growing opportunities.
What do you dislike about the product?
N/A , yet to e pore more. However Product demo would be helpful
What problems is the product solving and how is that benefiting you?
Replace the manual ticketing system
Very good and useful CRM tool
What do you like best about the product?
The Snap-ins are really useful, could be used very widely. The existing tickets system is also good.
What do you dislike about the product?
Could be more language flexible and not include just Typescript
What problems is the product solving and how is that benefiting you?
It helps understand and connect customers with developers. It helps the developer create apps that could be useful to businesses or for insights.
DevOps Analyst
What do you like best about the product?
Data aggregation and AI infusion. New announcements solidify these capabilities
What do you dislike about the product?
Trying to do too many things for too many personas...
What problems is the product solving and how is that benefiting you?
Customer focus and directly linking it to productdevelopment.
Bridging Gaps, Building Connections
What do you like best about the product?
- Central hub for customer interactions, both reactive and proactive.
- Ability to effortlessly bridge the gap between developers and customers.
- 360-degree visibility across all teams improving overall coordination.
The AI-driven insights that provide a deeper understanding of customer interactions and preferences, aiding in more personalized service delivery.
- Ability to effortlessly bridge the gap between developers and customers.
- 360-degree visibility across all teams improving overall coordination.
The AI-driven insights that provide a deeper understanding of customer interactions and preferences, aiding in more personalized service delivery.
What do you dislike about the product?
As a newer product, certain features are still evolving.
What problems is the product solving and how is that benefiting you?
Eliminating manual back-and-forth processes, saving productive hours.
Overall a good experience
What do you like best about the product?
customize for our needs, quick response for our questions
What do you dislike about the product?
Tag people in devrev is hard sometimes,,
What problems is the product solving and how is that benefiting you?
Help me track the tickect to resolve code issues. It links to the bitbucket and respond quickly for the event related to the code
A Game Changer for Customer Support
What do you like best about the product?
Customer-centric development enabling efficient ticket resolution and transparent communication
What do you dislike about the product?
Transitioning from a mere ticket management system to a comprehensive customer support solution.
What problems is the product solving and how is that benefiting you?
Centralizing customer interactions and inquiries, simplifying issue tracking and resolution.
All-In-One!
What do you like best about the product?
Breaks silos, makes processes more efficient, simplifies workflows like no other tool.
What do you dislike about the product?
Takes a bit of time to onboard, but it's worth it. Much easier than other tools
What problems is the product solving and how is that benefiting you?
Losing customer information
A Comprehensive Customer Solution
What do you like best about the product?
Continuous improvements based on client feedback, showing a commitment to better service. Central hub for customer interactions, both reactive and proactive.
What do you dislike about the product?
The need for more streamlined mobile app notifications.
What problems is the product solving and how is that benefiting you?
Enhancing customer satisfaction by reducing response time and providing comprehensive solutions. Faster, more direct resolution of support tickets with developer involvement
showing 61 - 70