My main use case for PeerSpot is review generation and content syndication.
I use authentic reviews from PeerSpot throughout my website to give potential customers a true insight into how it is to use JAMF Software.
PeerSpot
PeerSpotExternal reviews
6 reviews
from
External reviews are not included in the AWS star rating for the product.
Needs better profile customization but has improved review-driven roadmap decisions
What is our primary use case?
What is most valuable?
The best features PeerSpot offers include the long format review collection, which provides a full case study with each review left.
The long format reviews provide a lot more in-depth information and provide our service team real insights on how to improve our product.
PeerSpot has positively impacted my organization by significantly helping with customer feedback and what we choose to work on for our product roadmap and innovations.
We made changes based off of feedback given in reviews, putting a higher priority on an integration we were hearing a lot about in reviews.
We saw significantly more happy customers after the integration was put in place.
What needs improvement?
I would like PeerSpot to be improved by allowing me to customize our profile a bit more and have more control over the messaging.
Specifically, I would like to feature pricing on our profile page and also link out to our website from our profile page.
For how long have I used the solution?
I have been using PeerSpot for four years.
What do I think about the stability of the solution?
PeerSpot is stable.
What do I think about the scalability of the solution?
PeerSpot is very scalable.
How are customer service and support?
The customer support is very good. I would rate the customer support a nine on a scale of one to ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not previously use a different solution.
How was the initial setup?
It was easy to deploy PeerSpot in my environment.
My experience with the configuration process was easy. PeerSpot integrates very easily with other AWS services I use.
What was our ROI?
We have seen a great return on investment with PeerSpot, as we are able to provide a lot of value-added information to potential new customers, giving us a leg up and authority within our space.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing was that the Customer Success Manager was very informative and it was an easy process.
Which other solutions did I evaluate?
Before choosing PeerSpot, I evaluated G2 and TrustRadius.
What other advice do I have?
I advise others looking into using PeerSpot to be open to all of the different solutions PeerSpot offers, as there are lots of unique opportunities to get your name out there with PeerSpot.
My company has just a customer relationship with this vendor.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Long-term partnership has amplified authentic customer voices and validated impactful use cases
What is our primary use case?
I have worked with PeerSpot since I joined UiPath, which was seven years ago. We are collecting the customer voice with their help, either through targeted campaigns, physical events, or organically. They are my partner in shaping the voice of the customer around agentic stories, offering support in capturing the best use cases out there and delivering powerful assets that I can share internally.
How has it helped my organization?
All the work I am doing with PeerSpot shows value in all the campaigns we're driving, by creating a process filled with authenticity, real proofs, and third-party validation.
What is most valuable?
The humans in the loop have been the greatest individuals I had the luck to work with. The most powerful thing that PeerSpot does, in comparison with other peer platforms, is their mindfulness of the content they capture, ensuring it is of the best value. They also make a strong user verification, so that no empty value comes in.
What needs improvement?
All the points are very well represented. I would focus a bit on the vendor dashboard to make it more intuitive.
For how long have I used the solution?
I have been using it for more than seven years.
Which solution did I use previously and why did I switch?
I have been using other three vendors since the beginning, but each of them has its own advantages. PeerSpot's strongest aspects are the quality and the length of the reviews, and the way they collect interviews at physical events.
What's my experience with pricing, setup cost, and licensing?
The setup cost is acceptable and in line with the budget that I receive annually for the subscription part. The events area is a bit over the budget, but it is worth it.
Which other solutions did I evaluate?
I have considered G2 and TrustRadius.
What other advice do I have?
Keep doing the amazing job!
Strategic reviews have amplified trusted customer voice and now support faster go-to-market
What is our primary use case?
My primary use case for PeerSpot is generating high-quality, authentic customer peer reviews that can be used across marketing, sales enablement, and customer advocacy programs.
I have worked with PeerSpot across three organizations over the past decade, primarily to capture credible customer voice, support buyer-journey validation, and create reusable customer proof points.
How has it helped my organization?
PeerSpot has materially improved our ability to scale trusted customer validation.
The structured, writer-led interview process ensures reviews are delivered by real practitioners, which significantly increases credibility and internal confidence in using the content externally.
The resulting assets—customer quotes, full reviews, and co-branded PDFs—enable faster go-to-market execution, stronger messaging, and consistent proof points across campaigns.
PeerSpot also contributes meaningfully to SEO, SEM, and overall category visibility, extending reach well beyond what we could achieve independently.
What is most valuable?
Writer-led customer interviews ensure authenticity, depth, and quality, which is critical for trust.
The Peer Quote Assistant is extremely effective for quickly sourcing attributed, role-specific testimonials to support marketing and sales efforts.
Downloadable co-branded PDF case studies provide immediately usable customer assets that extend the value of each review.
Customer attribution and role clarity make the content far more actionable and credible for buyers and internal stakeholders.
What needs improvement?
I would like to see multiple options to create links to track campaign success across multiple marketing opportunities.
Also, I would like to move towards capturing video interviews in the future.
For how long have I used the solution?
I have used PeerSpot for 9 years.
Which solution did I use previously and why did I switch?
I have used several other solutions, each different. PeerSpot's content creation is second to none. It is valuable to have customer insight for new products to support launches, etc.
What's my experience with pricing, setup cost, and licensing?
PeerSpot should be viewed as a strategic investment rather than a transactional review platform.
When factoring in the volume of reusable customer assets, SEO/SEM impact, and advocacy pipeline it enables, the ROI is strong.
Pricing is reasonable when aligned to clear activation plans across marketing, sales, and advocacy.
What other advice do I have?
The Customer Success Managers are fantastic. They are very knowledgeable and responsive, providing strategic planning and support for a comprehensive, integrated plan.
Extensive contextual reviews have supported our marketing content and improved customer outreach
What is our primary use case?
We use PeerSpot reviews in every aspect of marketing, from product pages to social promotion, in pitch decks to customer success stories.
How has it helped my organization?
PeerSpot has given us so many great reviews with context, making them easy to share on the website and with prospects with a simple link.
What is most valuable?
I love the ready-made widgets that we can incorporate on our website anywhere, and I can customize them as new reviews come online.
What needs improvement?
I have no improvement suggestions.
For how long have I used the solution?
We have used the solution for many years.
Which solution did I use previously and why did I switch?
We use Gartner Peer Insights as well. It is not as user-friendly, and the reviews are not nearly as comprehensive.
What other advice do I have?
The customer relationship team is so helpful, often providing ideas for use of the content and ideas for generating more reviews.
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