The Product manager can track which clients have submitted feedback and they can own updates to the clients when an item is released. It also gives Product more visibility into which clients are submitting feedback and how popular suggestions are without this needing to be collated by other customer-facing teams. You can track progress of suggestions.

What do you dislike about the product?

It is another tool to need to log into. It does not work unless the Product manager stays on top of requests. Visibility of issues can be clunky.

What problems is the product solving and how is that benefiting you?

For support, that often collects and submits feedback, it takes the responsibility of tracking and updating clients on feedback items off their shoulders and keeps it with Product to manage. It allows the Support team to go to a board to follow-up on suggested features and to track specific items.

Angus S.

Intuitive, Integrated, But Needs Tagging Improvement

Reviewed on May 01, 2026

Review provided by G2

What do you like best about the product?

I find Productboard easy to use and appreciate its intuitive website. The integration with MS Teams is really handy because it allows me to write product suggestions in a chat or thread, and then I can right-click and send them as insights directly into Productboard.

What do you dislike about the product?

The tags on Insights once raised are clunky and hard to use

What problems is the product solving and how is that benefiting you?

I use Productboard as a connected, one-stop point for raising product suggestions and tracking. Its intuitive website and MS Teams integration make it easy to add insights online or directly from team chats.

reviewer2816334

AI-driven planning has saved time and improved feedback management but needs deeper tool integrations

Reviewed on Apr 11, 2026

Review provided by PeerSpot

What is our primary use case?

My main use case for Productboard is to understand the user impact of the features that are shipped in 73 Strings. Across a weekend, we received a lot of negative reviews from a customer regarding a particular feature. We went through all the reviews in Productboard, added the PRD, and got very good suggestions that actually helped us make a great impact in our company. Some of the suggestions were so specific that we went for implementation right away and it improved the reviews immediately.

What is most valuable?

The UI setup is something I really appreciate, particularly the way you can drag and drop and how it gets connected with your chats while keeping everything in one place.

Some of the best features Productboard offers are the AI prompting and planning based on AI. I really like the particular planning that we can do, where you can optimize bandwidth and create a very good product plan based on the items we have in our board. This is something that we can easily implement because the thinking process takes time for creativity, and we can directly get it done by Productboard.

Productboard makes planning easier because previously we had to plan it manually and put calendar invites from Teams. Now we have a whole structure and we can simply replicate the same.

Productboard has impacted our organization positively, saving a lot of people's time, generating some new ideas, and providing optimized planning. Time saved is definitely a metric, and improvement in productivity has been evident. We can spend more time getting insights rather than having team meetings discussing schedules. Now we directly trust AI and get it done, which is a really positive impact that we have experienced.

What needs improvement?

I would like to see more integrations with other products and tech products like Bitbucket. This would allow us to keep track of what is getting shipped every week and accordingly get answers from Productboard. It would be beneficial if plans could be auto-approved when something gets successful in Bitbucket, and a plan could be automatically set as completed with notifications.

Productboard can be improved through integrations. Currently, we have product integrations and we could integrate it with Jira or Bitbucket so we have a full track of all activities going on. Productboard could then give better suggestions based on that information.

For how long have I used the solution?

I have been using Productboard for almost one year after I joined 73 Strings.

What do I think about the stability of the solution?

Productboard is pretty stable, but sometimes we get some bugs around it that can be resolved.

What do I think about the scalability of the solution?

I cannot comment on Productboard's scalability, as the amount of use cases that we have in our organization is sufficed by Productboard. However, if multiple users come up or multiple things come up, I do not understand exactly what architecture Productboard follows.

How are customer service and support?

I cannot comment on Productboard's customer support because I am not a core user or a core member of our team that takes care of that.

Which solution did I use previously and why did I switch?

I did not previously use a different solution before Productboard.

What about the implementation team?

I was not the exact person who is responsible for pricing, setup costs, and licensing. I believe there is someone from the IM team who must have done that. You can get in touch with them rather than me, as I was just a user of the product.

What was our ROI?

We have definitely seen a return on investment with Productboard because junior assistant product managers have been replaced by Productboard for planning and everything done by them, and the money is obviously saved by that. Time is also saved by Productboard, and that is definitely true.

Which other solutions did I evaluate?

Before choosing Productboard, we obviously looked around with Jira and other tools like monday.com. Productboard actually struck us, and the UI attracted us. The demos given by the team were actually interesting, so our team chose Productboard.

What other advice do I have?

I would definitely recommend Productboard to others because it is worth trying, and the features, especially the AI features that it has, are actually worth using. I gave this review a rating of 7 out of 10.

Keegan F.

Excellent for Organizing Insights and Information

Reviewed on Jan 08, 2026

Review provided by G2

What do you like best about the product?

Helpful for organizing large amounts of information and insights that would otherwise be lost.

What do you dislike about the product?

Relies on users following consistent processes to get the best out of the platform. Merging and moving themes and features could be easier.

What problems is the product solving and how is that benefiting you?

Insights on specific ideas, grouping themes of wants and needs, prioritization

Craig B.

Comprehensive Product Management, But Steep Learning Curve

Reviewed on Dec 10, 2025

Review provided by G2

What do you like best about the product?

It is a strong one-stop-shop for all things in product management: customer portal and feedback, integration with DevOps/Jira, and roadmap planning tools.

What do you dislike about the product?

There's a lot of complexity. It takes time to get up to speed and working fluently inside it.

What problems is the product solving and how is that benefiting you?

Productboard is a single place I can develop and update my product's roadmap. It has everything I need to communicate with both internal and external stakeholders.

Verified User in Computer Software

Productboard is Great for Team Collaboration and Management

Reviewed on Mar 31, 2025

Review provided by G2

What do you like best about the product?

What I like best about Productboard is that it has the ability to organize feedback and relate it from customers without stress. PB has this flexible roadmap feature taht allowed me to communicate the direction of my products easily.

I like how one can visually see and update all of the progress of your projects in one place without needing for other tools.

PB also has good frequency of use, easy integration, and implementation with Zapier/Jira is an easy way to submit insights via email. Their customer support respond very fast when you have issues as well.

What do you dislike about the product?

What I dislike about Productboard the User experience that can be a little awkward, because it's easy to lose a function in the process, and you cannot make a search unless you type-in the exact word you're looking for.

Getting started can be tricky especially for the new beginners, and the reason is because of the need to figure out how best to map your product(s) to the flexible data model that PB only allows for. Finally, it connects easily to the big ones in the market like Zapier/Jira/Asana/Trello, but struggles with other tools which many small businesses use because of the cost.

What problems is the product solving and how is that benefiting you?

The business problems Productboard is solving or solved is that it helps me to really focus on the most important features just by organizing user feedback in one place without any complication. Infact, I don’t have to sort through scattered emails anymore, because the roadmap makes it easy to share plans with my team, and the tool works well with others I already use (Zapier/Jira). Finally, It saves time and helps me make better product decisions without any guesswork and delay.

Denis W.

I found the perfect solution for aligning product teams

Reviewed on Oct 15, 2024

Review provided by G2

What do you like best about the product?

Productboard helps us streamline our product prioritization process, and I like that. It’s really easy to use, and my team can implement it without extensive training. By integrating with other tools like Slack and Jira, it becomes even more integrated to our workflow. They’ve also been incredibly responsive to any questions we had in the support team. It is something that we use often to make sure everyone is on the same page in terms of what our goals are.

What do you dislike about the product?

I don’t like Productboard’s dashboard because it’s too crowded with information. It’s also hard to customize the views and takes time to get them right. I wish we had better reporting tools to look at our data.

What problems is the product solving and how is that benefiting you?

Gathering feedback in one place and helping us choose which features to work on first, Productboard solves a lot of problems for us. It allows my team to focus on the important stuff and not waste as much time. We all understand the product goals so working together has become easier. This allows us to get things to our customers faster.

Mariusz O.

Centralized feedback streamlined our product management

Reviewed on Sep 22, 2024

Review provided by G2

What do you like best about the product?

What I like most about Productboard is that it aggregates all the customer feedback in one location. This helps us more easily to determine which features to prioritize, which translates directly to our product vision. They have a very active customer support team because of which I and most of the users are satisfied with their services. Ever since, we have been using Productboard more often because it helps maintain the work on various projects and ensures their compliance with the goals of users.

What do you dislike about the product?

The only problem with Productboard is the fact that the software slows down when dealing with massive data sets. This can be quite irritating, especially when one has a tight schedule in undertaking their work. Further, the number is often large and still, the feeling can be that some of these tools can be polished a little better. These weaknesses have affected some of our activities especially when we are in the process of seeking information.

What problems is the product solving and how is that benefiting you?

Productboard has solved the issue of having information dispersed in different states by providing a convenient way to gather and rank clients’ feedback. It is greatly helpful for us since it defined the specific direction that we need to take for our product development. As we pointed out earlier, reasonable amount of features is enough to make sound features. Our productivity has gone up because we are not slowed down due to unorganized feedback system.

Paolo T.

Centralized feedback management visibly improves product alignment

Reviewed on Sep 17, 2024

Review provided by G2

What do you like best about the product?

Probably the strongest feature of Productboard is in its ability to transform customer feedback into a powerful tool for product management. It has made our planning process better through the use of tools to analyze feedback and prioritization of features on the platform. Furthermore, the use of the roadmap visualizations helps to keep the focus on product goals and roadmap in the center, and has made development more focused and coherent across all teams.

What do you dislike about the product?

A possible drawback of Productboard is its relative lack of actionable analytics to perform deeper analytics. Though the system helps to gather the feedbacks, the mechanism of analysing the feedbacks is not as efficient as requires for further deep analysis, so there is the extra manual work required. Moreover, with an increasing number of feedbacks, their schematic and proper processing takes somewhat time, which affects the general tempo of work.

What problems is the product solving and how is that benefiting you?

Productboard assists in that it collects all the customer feedback and offers a set of tools to prioritize the features accordingly. That has helped to enhance our product planning and made sure we have the right features in our products. The structured feedback management system thus helped to fasten decision-making, thus making it possible to ensure that products in the market reflect what the users need them to be or what is expected in the market.

Felippe O.

Centralizing feedback with this tool significantly improves product development

Reviewed on Sep 01, 2024

Review provided by G2

What do you like best about the product?

Productboard is quite useful because it helps people to prioritize and sort the features of their product based on users’ feedback. It always does a good job of compiling feedbacks from different sources which are very useful for decision making. The prioritization matrix is very helpful when deciding what aspects should take precedence. Also its integration with Jira improves our runway by linking feedback to the development of tasks.

What do you dislike about the product?

A disadvantage of the Productboard is that the management of many comments causes a certain degree of overload in the system’s interface. This can slow down the process of organizing and prioritizing of requests. The reporting tools also have limited options in terms of customization and adaptation, therefore more often we have to adjust the data we receive to meet our needs, which slows down our work and increases the number of steps.

What problems is the product solving and how is that benefiting you?

At Productboard, we are able to track and prioritize feature requests by having all the user feedback in one place. I have also observed that this centralization has enhanced our decision making process in a major way. The integration with Jira helps to focus on what users really need and have gaps, thus saving time on unnecessary features. This approach has proved effective in the enhancement of our product development process and overall user satisfaction.