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Productboard

Productboard | 1

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External reviews

238 reviews
from G2

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    Dennis S.

Powerful and highly usable product strategy, planning and prioritization tool

  • May 31, 2021
  • Review verified by G2

What do you like best about the product?
I like the broad set of features from gathering insights to prioritization and planning all in one suite. We don't have to switch between multiple tools anymore. Cherry on the cake is the lovely design, the product actually feels "designed" compared to other tools we tried.
What do you dislike about the product?
I can't really say that I dislike something. Maybe the Jira integration isn't as full-blown as the competitor ones, but I believe they'll catch up.
What problems is the product solving and how is that benefiting you?
Consolidating customer feedback for the problem discovery phase, prioritization, and planning of features, and communicating to stakeholders via Productboard


    Financial Services

Simple to use, but beware overcomplicating things

  • May 30, 2021
  • Review verified by G2

What do you like best about the product?
Easy to drag and drop, with lots of customisation options.
What do you dislike about the product?
The endless customisation can sometimes mean that it is hard to have consistency across diffferent PM's. That being said if you take the time up front you can get it sorted.
What problems is the product solving and how is that benefiting you?
Having a well communicated roadmap, we are just starting to look into the prioritisation piece, but having consistent and easily accessible roadmaps was our main goal


    Computer Software

Hop on the Productboard train!

  • May 28, 2021
  • Review verified by G2

What do you like best about the product?
Overall all the features are really great in the Pro plan so far. I love all the different templates to present our Roadmaps with very little effort. The Product Portal for users to submit ideas, and the inbox they go into to be processed, tagged, and linked to current features. I really love how everything is connected, if I'm in my roadmap, I don't have to navigate away to see insights, comments, details, subfeatures linked, due dates etc.. We integrated with Jira and it's so freakin' easy to work on a feature in Productboard, then just click Push to move it to Jira, you select the project and board you want to move it too and that's it, your're done!

Another exciting thing about Productboard is that they are always working to optimize the experience. This tool will be gold for me once I can automate as much as possible (like auto tag feedback coming in, place it into the proper collection, link to features) and they release their feature that's in progress right now to have a shareable link for our Stakeholders.

I'm looking forward to using the prioritization matrix on the Scale plan too, we are going to upgrade in the next couple months most likely. I did get to use it when we had our free trial though and it was really neat. I love that it fills in the values for you for the value and effort scores based on your placement on the Matrix. We use to do an excercise like this with the dev team in mural but it was so much prep work to set that up. Zero prep in here after you create them directly in Producboard, or have the cards created in Jira and bulk push them in.
What do you dislike about the product?
If you manage multiple products, all the feedback goes into one inbox, and you have to manually tag, sort into the correct collection, and link features. You can't have tags prepopulated for the team to use; you have to create the tags as you need them. When you use a tag at least once, it'll appear in your list of tags though.

I would love integrations with Hubspot, Helpscout, and a more robust integration with Jira so I don't have to update the roadmap manually. It would be awesome if as a card moves through its lifecycle in Jira, it updates accordingly in Producboard.
What problems is the product solving and how is that benefiting you?
Mainly having a colorful, visual Roadmap for the Stakeholders and executives. Having a place to gather feedback. I have google forms for internal use to submit feature requests, and I use Zapier to get that into Productboard. The Slack extension is cool to send information into Productboard as well.
Recommendations to others considering the product:
Check that they have the integrations you need. If you are managing more than one product and will be using more than on Product Portal be aware all the feedback goes into one inbox. Hopefully this is addressed soon.


    Richard S.

Poor UI, Very Limited Reporting, Overpriced and of little value to a Head of Product

  • May 27, 2021
  • Review provided by G2

What do you like best about the product?
It does organise features well, and allows you to categorise your prioritisation..Visually allows you to have a good prioritisation conversation with your team and wider organisation.
What do you dislike about the product?
The UI is not very intuitive.
Unfortunately there is no way to report effectively on any decisions that ProductBoard assists you in making. So it is impossible to tell whether you are improving or changing behaviours, or where you are allocating resources...In short PB helps you to have the right conversations and make the right decisions, but you can never tell if that is actually the case. Eg if I set my team a target of allocating less than 15% of approved user stories to UI/UX improvements, I never actually know it that is the case. It also frustratingly has no date/time reporting - So impossible to know really basic stuff like 'How long are my User stories sitting in this roadmap', or 'How long do US take on average to go from ideation to release?'...

Also very expensive for anything beyond 1 user.
What problems is the product solving and how is that benefiting you?
Prioritisation


    Joe T.

Best product tool I have ever used!

  • May 27, 2021
  • Review provided by G2

What do you like best about the product?
I love how product discovery is made simplier by tieing user feedback directly to features. We haven't started using the portal yet, but I'm looking forward to having another way to gather valuable feedback and allow users to submit their feature ideas. The Slack integration is another great way to get feedback into Productboard, and it's used by many of our team members.

The Productboard team is excellent about feature feedback (go figure!), and one idea I submitted was implemented shortly after I shared it with their team which is fantastic.
What do you dislike about the product?
There isn't too much I can think of regarding dislikes. The GitHub integration requires you to select the repository to send features to instead of choosing any repository within our organization. I can understand why this would be the case, but it's a bit annoying and adds additional steps to our process.

Things may have improved since we started using Productboard, but I found the onboarding experience (2+ years ago) to be lacking. I struggled with understanding how to map our product into the tool and I'm not sure if the way we are using it is optimal.
What problems is the product solving and how is that benefiting you?
The biggest problem Productboard helps us solve is product planning. We have no shortage of feature requests and ideas coming in. Keeping them all in view and prioritizing them based on actual data points and not just opinions is a massive improvement on how we did things before.

One major benefit we have realized is more easily communicating our roadmap internally. It's easy to share different views of the roadmap with varying levels of detail depending on who the target audience is. That's a fantastic ability for a small team like us.
Recommendations to others considering the product:
We're a relatively small team, and Productboard works well for us. If you are in a large organization with multiple product teams, there might be better tools out there for you.


    James C.

Really helps our lean team keep so many threads under control

  • May 27, 2021
  • Review verified by G2

What do you like best about the product?
When we adopted ProductBoard we were looking for a tool that would allow us to organize our products into clear buckets of value and tie that back to various views for managing engineering, stakeholder communication, and our own research and discovery processes.

So far (it's been about 6months), we've effectively managed the project management bits of execution with eng to keep status well represented and keep iterating on the key movers ie. design/requirements/UAT, etc.

We've also leveraged Portal as a way to keep stakeholders at bay and as a resource for all completed features to contain release notes, demo videos, etc.

The tool is incredibly powerful given the right amount of time to experiment with various setups. The flexibility forces you to think about the organization of your products which produces clarity, ie. you have a lot of freedom to group and work by releases, objectives, etc and being able to truly think about your objectives against the broader product organization forces good thinking time about the product vs simply chasing the next "task". This has helped instill good habits in our more JR PMs.
What do you dislike about the product?
I wish there were better ways to organize features not just by hierarchy but almost by versions of similar products we want to produce. We are a B2B SASS that tends to need to iterate more on our customer's cycles for our big bang stuff, and don't leverage similar patterns to your heavy A/B B2C product tendencies. There are ways to achieve this but versioning/treating PB as a true repository of the products is hard to get a good visual of. Maybe something that mindmaps features to allow your product to be visually represented as relationships / nested articles would be helpful as a complement to the hierarchy view.

More concrete ask... I wish could nest multiple groupings much like Airtable. I sometimes want to see a release + objectives or teams within vs having very long lists by release or needing to break out various releases for various teams. Right now the 1 level of grouping in non-hierarchy views is a bit painful for us.

Lastly, I wish there were better ways to capture feedback / organize feedback. This includes having not only the feedback repository but a way to see key clients and all feedback grouped into that key client + roadmapped items in progress aligned with their needs to assist in any areas where we need to help manage a relationship. All this research is hard to put together.
What problems is the product solving and how is that benefiting you?
Team maturity in thinking through their respective products, managing various projects and cycles, ensuring completeness, stakeholder transparency (where warranted with controls and access), feedback capture.
Recommendations to others considering the product:
We tried ProductPlan and other competitor solutions, the cost may seem like a barrier to entry but if implemented well, it can solve enough organizational pain to make it a positive return. Take the leap.


    Education Management

Productboard is a great tool for increasing roadmap visibility across teams

  • May 27, 2021
  • Review provided by G2

What do you like best about the product?
I like to see my product's pipeline from research to completion in one view.
What do you dislike about the product?
I am not crazy about the Jira integration, doesn't seem very tight
What problems is the product solving and how is that benefiting you?
increasing visibility with stakeholders and across product teams


    Venture Capital & Private Equity

Product management by the book

  • May 27, 2021
  • Review verified by G2

What do you like best about the product?
Opinionated feature set for managing a product allowing you to organize prioritize and communicate scope while keeping it well connected to the dev teams. Great when adoption is large and teams put in time to use it.
What do you dislike about the product?
Jira integration isnt working in scenarios where teams want to create tickets in Jira which become orphans in PB. This creates friction and PB simply is not addressing this. I have teams that churned to airtable or TRELLO for this reason.

Requires some citation at the top.
What problems is the product solving and how is that benefiting you?
Product and project Portfolio management. Ability to track many projects in Jira. Prioritization and product release notes
Recommendations to others considering the product:
Read the manual and understand deeply the philosophy of the product. Work with teams to make sure they buy in before you rollout. Appoint a curator of data quality for the product.

Triple check how the system integrates with your Jira/dev tool to make sure you are happy with the process.


    rémi a.

Awsome Product tool

  • May 27, 2021
  • Review verified by G2

What do you like best about the product?
Simplicity, one time writen, multiple views.
It is effortless to make the critical information emphased.

The comments system is also quite efficient.
What do you dislike about the product?
Pricing. A bit expensive for writing rights.
No connection with vivify scrum.
What problems is the product solving and how is that benefiting you?
Easy to communicate clear information.
Easy to share information even for external people or organization.
Recommendations to others considering the product:
If you are looking for a simple Product management tool, go for it.


    Marketing and Advertising

EXTREMELY Helpful in Distilling Inputs and Developing a Product Strategy

  • May 27, 2021
  • Review verified by G2

What do you like best about the product?
The life of a Product Manager is not easy. Roadmap/feature request organization, actionability, and flexibility is a major challenge. The challenge is difficult when you are dealing with a product that has multiple modules, let alone those modules being deeply connected to an even larger array of modules.

I long since knew that a tool was needed, but was never satisfied until Productboard. I tried tools offered by Jira and G-Suite, Trello, Monday.com, and ProductPlan. They all made some things easier, but also made other elements of my job harder. Productboard is powerful and flexible, the integrations are spectacular, and it works consistently too. My entire team can collaborate in the tool with ease. I still have more features to try, but have been very satisfied after 3 months.
What do you dislike about the product?
No major dislikes, but I do have a feature request. Like anything tool, things can get disorganized and lost if you allow them. It would be great if there were notifications to remind users to take action on something if it's been ## days since the last change was made. That little nudge would go a long way!
What problems is the product solving and how is that benefiting you?
In terms of value, it has delivered on the following:
1. Enhances decision making
2. Supported and Drove innovation
3. Created internal/operational efficiencies
4. Improve compliance & risk management
5. Improve business process agility