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It helps you prioritize, not just organize
What do you like best about the product?
A lot of product management tools out there help you organize tasks that need to be done, but productboard is one of the few that helps you prioritize the endless list of feature requests. We use it to determine how we can make the most impact to the end user based on our current OKRs and the effort each feature request will take.
What do you dislike about the product?
There's a lot of functionality in productboard, so you can get lost sometimes. I find comments on Features can be easy to miss, since they are so far down on the Feature view. Even a quick link at the top of the Feature view to skip to comments could be nice (similar to the See Reviews link at the top of an Amazon product page).
What problems is the product solving and how is that benefiting you?
We have found that productboard's view customization (roadmaps, hierarchies, etc.) have allowed us to create the right views for each business unit. We have an objectives-focused high level roadmap for executives, a task board view for the product/design team, and a general hierarchical list for all feature ideas, which we go through when we're evaluating the features for the next quarter. This has helped me as a product manager share the information necessary for each partner which has increased transparency and member satisfaction across the team.
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Great tool for higher level road mapping and feature planning
What do you like best about the product?
Product focused. Flexible ways to define your products and features, and visualize your plans from different perspectives.
What do you dislike about the product?
Not mobile friendly and no mobile apps. Much of the reason I moved to it from more rudimentary methods was to capture ideas and adjust priorities, which happens constantly and thus inherently is needed from a phone.
What problems is the product solving and how is that benefiting you?
Product road mapping, feature planning and prioritization, sharing plans for product plans and progress.
A centralised place for your customer feedback
What do you like best about the product?
The ability to pipe feedback from multiple sources, categorise and add details allows us to then use that as a starting point for product design and research.
What do you dislike about the product?
We want to be able to export all the notes along with the email of the person who said the thing (and their name, company etc) but until recently it's been impossible. Now it's possible but buggy.
What problems is the product solving and how is that benefiting you?
Centralising requests from customers. Prioritising based on popularity. Finding people interested in features and returning to them for research.
Great Prioritization
What do you like best about the product?
Prioritization can track strategic objectives, business value, effort estimations, and a ton more.
What do you dislike about the product?
Easy to fat-finger an unintended change.
What problems is the product solving and how is that benefiting you?
Prioritization and aligning Business/IT has been a success. We are hoping to get adoption from additional business users so we also capture feedback directly in productboard.
I didn't think I needed a SaaS solution for product management…
What do you like best about the product?
The roadmapping feature is great. Prior to this, I was constantly updating Google slides and consolidating my teams roadmap. Now we all collaborate in one place and the process is simple and straightforward. I also love how you can connect customer conversations directly to features cross reference.
What do you dislike about the product?
Please add the ability to drag roadmap features between releases. Also allow Google authentication in the lower price point offerings.
What problems is the product solving and how is that benefiting you?
Voice of the customer input, roadmapping, prioritization. A central solution for all of the above.
Intuitive and fun to use
What do you like best about the product?
The ability to input insights all in one place regardless of if it's coming from Sales, Customer Success, or Product. It's got great visualization features and it's a thoughtful design for product teams. If you have a product team that is just starting out and getting organized, Productboard has a lot of best practices that help standardize product ops.
What do you dislike about the product?
The processing of insights can be finicky at times, and it gets frustrating. When you are highlighting a sentence and attaching it to a feature, sometimes it doesn't do what you want it do.
What problems is the product solving and how is that benefiting you?
Organizing of product insights
Communicating priority across different teams and internal stakeholders
Scoring/ranking feature ideas
Using it as a central location where all the product teams can stay up to date with each other
Communicating priority across different teams and internal stakeholders
Scoring/ranking feature ideas
Using it as a central location where all the product teams can stay up to date with each other
Recommendations to others considering the product:
Prioritize what your goals are and identify which features you want to start with and which features can be built to be leveraged on top
A new way to do product work and communicate with stakeholders
What do you like best about the product?
What I liked the most was all the ways I can setup custom views and show only what's most important about my product features and roadmap.
What do you dislike about the product?
Jira integration is fairly limited, which kinda sucks.
What problems is the product solving and how is that benefiting you?
Product work communication and stakeholders alignment.
Productboard makes every product managers life easier
What do you like best about the product?
The organization of user feedback through ProductBoard makes it easier to ensure all feedback is sent to the right people.
What do you dislike about the product?
No private notes. I would love to keep all my notes in ProductBoard, but there are some notes I'm not ready to share.
What problems is the product solving and how is that benefiting you?
The organization of our user feedback is simple and easy to use with ProductBoard. Once I input my notes, I can tag the correct people who would find the helpful feedback. This is very important because sometimes when doing a user interview for a specific feature leads to the user talking about other areas of the product that might not be in my domain.
Great product
What do you like best about the product?
I really like that it's so easy to use Productboard. You don't need any training to figure it out. What's more, customer portal is really helpful and I like the smooth integration with Intercom. Last but not least, the support team is always very helpful.
What do you dislike about the product?
Nothing comes to my mind, I think it's a really great solution!
What problems is the product solving and how is that benefiting you?
We're able to collect all the customer feedback easily in Productboard. We also prioritize feature requests thanks to the insights in the tool and we're finally able to close the feedback loop.
The best tool for aggregating customer feedback and choosing what to build!
What do you like best about the product?
productboard makes it insanely effortless to aggregate customer feedback, whether it's emails from customers, meeting notes, or feedback shared online. It's the only tool we've found that makes this task easy enough that people might actually go through the effort of organizing feedback in an actionable format! Otherwise, people just let feedback get dropped and forgotten!
What do you dislike about the product?
There really hasn't been much to dislike. Productboard is truly the tool for product managers, and it has basically everything I could want in it. My main pain point would be that the public voting portal doesn't have a search feature, so if you have a lot of feature requests you're seeking feedback on, it could be difficult for your customers to find a feature and vote on it.
What problems is the product solving and how is that benefiting you?
The main business problem we're trying to solve is aggregating our customer feedback into an actionable format, so that we can effectively plan and prioritize based on top customer requests, keep our team customer-driven, and keep the customer at the forefront of everything we do.
Additional benefits we've realized beyond that is that productboard is insanely helpful at remaining tasks, like roadmaps, planning via objectives, etc.
Additional benefits we've realized beyond that is that productboard is insanely helpful at remaining tasks, like roadmaps, planning via objectives, etc.
Recommendations to others considering the product:
productboard is definitely expensive (although all similar offerings seem expensive), but consider the time productboard will save your product managers from capturing and organizing feedback, and the immense time and effort saved by helping ensure you're building the right features for customers since you have tooling to help indicate what customers are most interested in!
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