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360-degree solution for Product Managers that want to bring their companies to the next level
What do you like best about the product?
Ranking features against goals/insights.
What do you dislike about the product?
Updating Portal cards requires too many clicks
What problems is the product solving and how is that benefiting you?
Productboard gives the Product Management process the right data-driven approach that it deserves. Thanks to its extreme user-friendliness, it is easy to get buy-in from all kinds of users. Different views and pages give the right level of detail to different stakeholders.
With productboard it is finally possible to move from a roadmap with 'a list of features' to a roadmap with a true purpose.
The Support and Customer Success teams are also very user-oriented and show to be fully in line with the tool that the company develops.
With productboard it is finally possible to move from a roadmap with 'a list of features' to a roadmap with a true purpose.
The Support and Customer Success teams are also very user-oriented and show to be fully in line with the tool that the company develops.
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Helpful product for capturing lots of data
What do you like best about the product?
Pulling key data out of longform feedback. Makes it easy to rank features within a matrix of benefits and priorities of the business.
What do you dislike about the product?
It can be challenging to organize features at times, but once you find a good structure it becomes easier to fit feedback into the right plac.e
What problems is the product solving and how is that benefiting you?
Synthesizing long-form feedback into short bites of rankable features. Has been a lot easier to communicate product priotitizes with the matrix tool
Recommendations to others considering the product:
I'd stay away from any JIRA sync until you have a strong base organization and research in the tool. It's great for ranking, but things can get messy when syncing to JIRA (mainly due to normal jira mayhem)
Productboard Review
What do you like best about the product?
Being able to organize all features and track how often it is requested.
What do you dislike about the product?
Save experience for each view is a little weird
What problems is the product solving and how is that benefiting you?
Tracking features and how often it is requested.
Being able to distill requests into features.
Being able to distill requests into features.
Great Product
What do you like best about the product?
Live connected customer feedback straight into roadmap
What do you dislike about the product?
Can be daunting for new users with a decent learning curve
What problems is the product solving and how is that benefiting you?
We are capturing and prioritising product requirements with cross reference to customer feedback
A good platform to compile product feedback
What do you like best about the product?
I like the portal view as well as the insights view -- tagging feedback that comes back and linking it to features and tags is super easy.
What do you dislike about the product?
I wish there was reporting, i.e. the ability to see how feedback related to different features or parts of the product changes over time.
What problems is the product solving and how is that benefiting you?
Compiling user feedback and easily seeing where we're getting the most feedback has been something we've been able to achieve using productboard.
Helpful but can get overwhelming
What do you like best about the product?
That we can send everything to one place
What do you dislike about the product?
Hard to put on a timeline in an effective way
What problems is the product solving and how is that benefiting you?
Feature tracking and roadmap planning
A flexible tool for product management
What do you like best about the product?
Is easy to gather all the features and feedback of our users
What do you dislike about the product?
The roadmap product can be improve fit a better experience
What problems is the product solving and how is that benefiting you?
With productboard we organized our roadmap and centralized the feedback of our users in one place
Recommendations to others considering the product:
Set up your sources of feedback early on
Helps wrangle user insights
What do you like best about the product?
I like linking different insights to features.
What do you dislike about the product?
The interactions between Features and the Roadmap could use work
What problems is the product solving and how is that benefiting you?
Tracking different insights for the same feature request has helped us stay organized and understand the problems users want us to solve.
Great software for managing your software feedback and feature planning
What do you like best about the product?
We heavily use the product portal to collect feedback along with Intercom to dig out insights to pass along to the product team from customers. This process is really smooth and has increased productivity greatly. I've used Productboard in two different companies and would definitely pick it again if I had the choice.
The feedback portal is really nice and I love that we were able to authenticate users directly when the portal is embedded in our application.
Flexible status for features are awesome.
The interface is top notch. It might not be what you're used to, but give it a chance and you'll get used to it and be more productive than ever. I am specifically referring to hotkeys and the ease of dragging and dropping features around.
The feedback portal is really nice and I love that we were able to authenticate users directly when the portal is embedded in our application.
Flexible status for features are awesome.
The interface is top notch. It might not be what you're used to, but give it a chance and you'll get used to it and be more productive than ever. I am specifically referring to hotkeys and the ease of dragging and dropping features around.
What do you dislike about the product?
My dislikes are small nitpicks.
Intercom chats are tagged at the message level, but when they arrive in Intercom they are tagged on the conversation level, so in a long chain we can't see which particular message prompted a "feature request" tag that we add to sync over to Productboard. As a result, we ask all support team members to summarize the feature request at the bottom so it's easy to find. But then we are adding an insight in the words of our support team member and not what the customer said. Would be nice to have the tags show up on the message to remove this step.
You can add custom fields for your features, however, you can't add a date picker custom field. This would be very helpful.
While there is a Github integration it's not that useful for us. It allows you to sync a Github task to a feature in Productboard. Sounds fine right? Well, it's rare that a feature in productboard correspondes to a single task in Github. Usually it's a combination of tasks, and tasks in Github are really Open or Closed, there isn't a status for them. That of course is a fault of Github, but it would be nice to be able to sync Github differently, maybe sync to a PR?
I wish there were more roles, or the permissions for each role was a bit more flexible. For example, if you set up a nice board and want to loop in your marketing team to have them complete a task, they need to be a maker, which is a paid role. Many people may have a single task to complete, but they aren't feature shaping and thus it's not worth to add a paid account for them to watch a single potential task for them. We had to take our non-product teams out of the mix since it's too expensive to involve them.
Intercom chats are tagged at the message level, but when they arrive in Intercom they are tagged on the conversation level, so in a long chain we can't see which particular message prompted a "feature request" tag that we add to sync over to Productboard. As a result, we ask all support team members to summarize the feature request at the bottom so it's easy to find. But then we are adding an insight in the words of our support team member and not what the customer said. Would be nice to have the tags show up on the message to remove this step.
You can add custom fields for your features, however, you can't add a date picker custom field. This would be very helpful.
While there is a Github integration it's not that useful for us. It allows you to sync a Github task to a feature in Productboard. Sounds fine right? Well, it's rare that a feature in productboard correspondes to a single task in Github. Usually it's a combination of tasks, and tasks in Github are really Open or Closed, there isn't a status for them. That of course is a fault of Github, but it would be nice to be able to sync Github differently, maybe sync to a PR?
I wish there were more roles, or the permissions for each role was a bit more flexible. For example, if you set up a nice board and want to loop in your marketing team to have them complete a task, they need to be a maker, which is a paid role. Many people may have a single task to complete, but they aren't feature shaping and thus it's not worth to add a paid account for them to watch a single potential task for them. We had to take our non-product teams out of the mix since it's too expensive to involve them.
What problems is the product solving and how is that benefiting you?
Direct association of feedback to features in the pipeline and communication with our customers on the upcoming roadmap.
Recommendations to others considering the product:
I would say this is in the top tier of software in this vertical. Definitely worth exploring.
ProductBoard has helped to improve the communication gap from our product team to other teams
What do you like best about the product?
I love the customization of the boards - each product team has their own board, where employees can view what is int the roadmap, and have link-outs to understand where in the product development cycle a particular feature is—Jira, confluence, googl docs, invision, etc.
I love the slack integration as well. It has been a great place for customer-facing departments to provide feedback and feature requests.
I love the slack integration as well. It has been a great place for customer-facing departments to provide feedback and feature requests.
What do you dislike about the product?
Our current pricing tier only allows for a certain number of makers - it would be nice to have more seats without the price jumping up.
What problems is the product solving and how is that benefiting you?
We utilize the boards heavily to showcase each team's release boards by quarter and prioritization. We have found that more nonproduct departments have started to utilize these boards and follow releases they care about - this has helped communication when new projects shift priorities when a project enters testing, and beta phases. It has honestly made products job much easier.
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