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Most effective tool so far to manage, track, and report noisy feedback to actionable insights
What do you like best about the product?
Easy to input feedback, easy to share boards, and the public portal feature is a great mechanism
What do you dislike about the product?
There are some limitations -- haven't found a good way to apply one feature to multiple components
What problems is the product solving and how is that benefiting you?
Biggest problem solved is centralizing all feedback, no matter the source
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It's hard to remember what it was like before Product Board
What do you like best about the product?
There is one central place to house all customer requests and insights. The customer success teams are incredibly knowledgable and the product is continuing to evolve and improve.
What do you dislike about the product?
Our customers are in franchised networks that often use the same email domain despite being different companies and managing thing in Productboard is difficult because the assumption that domain's are unique to companies isn't true.
What problems is the product solving and how is that benefiting you?
Gathering and analyzing customer feedback and associating that feedback with solutions. then being able to prioritize solutions and communicate that prioritization through roadmaps.
Product Board for New Product Teams
What do you like best about the product?
The UI is very clean and overall I think that ProductBoard is pretty intuitive/easy to learn. It offers enough customization without getting too complex.
What do you dislike about the product?
Lack of reporting functionality. Currently, you can export everything and filtter down from there but there is no true reporting feature which makes things more time consuming when trying to pull certain data points.
What problems is the product solving and how is that benefiting you?
Product roadmap planning, project management and the ability to track product requests. Productboard streamlines all of these processes.
pretty good
What do you like best about the product?
It's very helpful for organizing large teams across a massive feature-set. Good for communicating status across departments.
What do you dislike about the product?
It's very open-ended as to style which is both a pro and a con. Teams vary with how they approach populating data which leads to some collisions.
What problems is the product solving and how is that benefiting you?
Organizing complex features and communicating status across the company. It's helped to inform the team of status more broadly.
Productboard is great, but it is cost prohibitive for startups or smaller companies
What do you like best about the product?
The ability to store all insights from a variety of places into one location. The ability to set the key criteria that go into the Product decisions and map those to initiatives.
What do you dislike about the product?
The cost for other than viewer accounts is pretty cost prohibitive for a startup. We have a lot of users who are having "product conversations" but the $40/month is very expensive compared to other tools.
What problems is the product solving and how is that benefiting you?
We are no longer using Productboard. But, it was solving our problem of having product insights scattered throughout the organization.
Recommendations to others considering the product:
Make sure you test its integration capabilities with whatever software you are using for development (i.e. Jira) You may need to make changes to other processes in your organization to optimize your Productboard experience.
Productboard, useful for consolidating feedback
What do you like best about the product?
Integration with different software, such as slack & zendesk. Allows people from all across the company (including go-to-market) to easily push product or user feedback into one location.
What do you dislike about the product?
Still a very manual process that requires someone to go in & tag each of the categories. No pre-processing to help the user figure out categories & no smart re-mapping of categories. Requires re-tagging if the taxonomy ever changes
What problems is the product solving and how is that benefiting you?
Productboard is best for product managers & product marketing managers to figure out what users want. It's helped us figure out relative priority of items based on user feedback, although we still need to separate out business value vs. user feedback.
Productboard has revamped how we plan and organize with our team
What do you like best about the product?
I love the simplicity of the product. We were working in multiple spreadsheets and Jira before trying to plan our backlog and sprints within each quarter. This made it difficult to give visibility for our engineering team, our CS team and leadership. Now we can quickly plan and have a nice visual of where we are headed and invite entire teams to the platform. Also, the integrations are really nice. We have this integrated with Slack and Jira and makes it easy to get ideas into Productboard and associate them with various features.
What do you dislike about the product?
So far nothing. We've only been using this for about 2 months, but so far it's exceeded expectations.
What problems is the product solving and how is that benefiting you?
single source of truth for our backlog, current sprints, and future planning. Provide visibility to other teams on where we are with our product features and where we are headed.
Amazing Product Management Tool
What do you like best about the product?
It is built by folks that understand Product Management well. In other words, it is a tool made by PMs for PMs. What could go wrong, right?
What do you dislike about the product?
Nothing really at this point. The initial setup might be complex, depending on the structure of your team and how you use it—otherwise, all good.
What problems is the product solving and how is that benefiting you?
We were initially getting feedbacks and input from left, right, top and bottom. It was hard to manage them and eventually tie them back to the initial theme. With Productboard, all that becomes easier, especially their integration with Slack and Emails.
Recommendations to others considering the product:
If you are looking to streamline your product management process, all the way from the initial Discovery Phase to Delivery Phase, definitely consider Productboard. It covers the entire Product Management lifecycle, which is very convenient.
Great tool for gathering insights, showing a product roadmap, and communicating updates
What do you like best about the product?
I like the design and interface for the Portal and Roadmap (public-facing roadmap and internal-facing roadmap, respectively) The insights and features can be clearly categorized with color tags.
What do you dislike about the product?
Filter settings sometimes get stuck and it's not immediately obvious, which can make it seem like half your roadmap has disappeared sometimes. I would also like to be able to re-add portal cards that I've previously deleted in the portal itself.
What problems is the product solving and how is that benefiting you?
We use the public-facing roadmap to gauge interest and input from customers on features and to communicate roadmap updates to customers. Not only does the Product team have a centralized repository for internal and external insights, but the rest of the company can see the requests and issues customers are facing. The rest of the company can also see how customer insights are making their way onto and influencing the roadmap.
Plethora of options and modifications creates paradox of choice and inefficient workflow
What do you like best about the product?
Easy to edit in multiple windows, lots of customization available makes it (almost too easy) to collaborate and make changes.
What do you dislike about the product?
Not sure if it's just our configuration, but anyone can make edits on anyone's cards—pretty inexistent version control. Lots of "dead" cards. We have to manually ensure that each card is filled out in its entirety - there's no required fields prompt.
What problems is the product solving and how is that benefiting you?
It's my organization's preferred way to collaborate on product management. Benefits is mostly for upper management to keep track of engineering weeks, set themes, and stay organized on our work. Individual benefits are not really there.
Recommendations to others considering the product:
create lots of documentation for your specific needs and requirements since PB doesn't surface these.
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