My main use case for Tableau is to develop dashboards and automate the reporting process.
Tableau [Private Offer Only]
Carahsoft Technology Corp.External reviews
27 reviews
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User-friendly tools elevate visual insights and boost reporting automation
What is our primary use case?
What is most valuable?
The best features of Tableau that I admire the most are that it's user-friendly, intuitive, and the visual aspect is impressive.
I have used interactive dashboards for real-time data collaboration, and they are beneficial because they give insight in a way that's visually appealing to the user. The tendency to retain the information is larger than a standard report.
What needs improvement?
I had a thought about how Tableau can be improved regarding the visuals and borders. I had a frustrating time with the borders a few weeks ago. When trying to make them all the same and shade the border, you have to shade all four sides. You cannot create a line per side. It's one of those small nuances where it's all general, and you cannot make specific changes.
For how long have I used the solution?
I have approximately eight years of experience working with Tableau.
What was my experience with deployment of the solution?
I'm a user and did not use an integrator, reseller, or consultant for my deployment, as the people from data architectures are the ones that deploy it. Once everything is set up, I just use it, and I don't have experience setting it up.
What do I think about the stability of the solution?
The stability of Tableau is pretty good, as I have not encountered anything problematic. What I appreciate about Tableau is that they have updates periodically, and some of those updates are actually quite useful.
What do I think about the scalability of the solution?
Regarding the scalability of Tableau, I think it can scale effectively. It's capable of handling large amounts of data. I haven't encountered any scalability issues, as I haven't worked with data volumes that caused trouble running.
How are customer service and support?
I'm not in a position to fully rate the technical support from Tableau, as I've had limited interaction with them. However, based on my experience, I would rate them a nine. They do respond and are pretty responsive to their clients.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have substantial experience with solutions in the analytics industry. I was searching for tools because my company was looking for information to compare different options, which led me to the Peer platform. I have experience with Tableau and Power BI, but I don't have Domo experience.
How was the initial setup?
The initial setup of Tableau is relatively easy for me, as I've been using Tableau for a while now.
Which other solutions did I evaluate?
I have experience with the main differences between Tableau and Power BI, and understand the pros and cons between these tools. Generally, the visuals are nicer in Tableau, but there's a wider array of functionalities to choose from in Power BI. That's the main difference, including the formulas.
What other advice do I have?
They're still exploring the primary cloud provider for Tableau, so I'm not sure yet which direction the company plans to take.
I'm not sure if I purchased this solution directly through the AWS marketplace.
I don't normally use Tableau for the analytics capabilities such as ad hoc analysis, as I usually just use Excel for that.
Regarding the price of Tableau that I used to think was expensive, they've changed their pricing model recently. There's no minimum number of viewers that you have to purchase. A company can purchase just a few creator licenses and mostly viewers, so pricing-wise it's competitive. It can compete with solutions Power BI.
On a scale of 1-10, I rate Tableau an 8.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Ease of developing dashboards and receiving strong technical support have enabled efficient data visualization
What is our primary use case?
We have implemented Tableau for visualization, and that experience has been good, as we have been using Azure AI Foundry rigorously since the last two months, which has also been a good experience. I think that it's a new service that they launched roughly a year back.
We have been using Tableau for the last eight to nine years, and that is a good solution. The experience has been good; though, customization is not so easy. By customization, I mean, for example, we are thinking of introducing an NLP-based feature, exposing a REST API into the solution, and that sort of thing is not easily done. Otherwise, as far as the BI tool is concerned, Tableau is quite good.
What is most valuable?
Tableau is quite easy to develop dashboards with, and the range of dashboards is good. The drag-and-drop features are also quite good.
Tableau is quite scalable; on a scale of one to ten, it would rate as a ten for scalability.
Tableau's stability is highly stable, and it would rate at a nine.
What needs improvement?
Introducing custom features, such as NLP-based reports, is not very good in Tableau. My MD has been asking us for a way to write in natural language to request reports that the system should generate, but that isn't very effective with Tableau. As a developer, I can develop an on-demand report in Python quite easily, but exposing a REST API on the Tableau platform is not a very easy task.
AI enablement is an area for improvement for Tableau, and that is something they might have to work upon. I have heard that ThoughtSpot is quite better in this regard, but the cost of ThoughtSpot is much higher.
ThoughtSpot has lots of natural language-based report generation features that Tableau lacks.
For how long have I used the solution?
We have been using Tableau for the last eight to nine years.
How are customer service and support?
I would rate Tableau's technical support as good, rating it at a nine.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have had experiences working with IBM SPSS Modeler, which is IBM PASW, but it wouldn't be relevant feedback because they offered it for free, and it was end of life. The IBM PASW was outdated around five years back, so we shifted to Python-based solutions, open source.
It was a fine solution, but since things in this field in AI/ML are constantly changing, my experience with IBM PASW, where SPSS Modeler was the major component, wasn't so great. The product is outdated, and they have removed it from their suite of software offerings.
How was the initial setup?
The initial setup of Tableau was easy; it wasn't difficult at all.
What about the implementation team?
Initially, we got Tableau through a reseller, and the deployment was done by that third party. Later on, we took the deployment in-house, and most of our subsequent deployments were done internally.
What was our ROI?
It's very difficult to calculate an ROI for these sorts of initiatives because you cannot directly convert it into manpower savings or similar metrics. However, we have performed some cost-benefit analysis, and we derive benefits from Tableau primarily in terms of data and dashboards being made available for respective views throughout the organization. While ROI calculation is slightly difficult because you cannot associate revenue with certain dashboarding activities, we assess some cost benefits.
What's my experience with pricing, setup cost, and licensing?
The pricing of Tableau is on the higher side compared to other competitors, such as QlikView or Microsoft Power BI.
Which other solutions did I evaluate?
An important point is that you can easily find resources who have worked on Tableau, but with ThoughtSpot, finding a resource with that experience might be difficult.
What other advice do I have?
As far as dashboarding and connecting to various databases are concerned, Tableau is quite good. I rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Visualization and market research are enhanced with valuable insights
What is our primary use case?
I am supporting a product company for market analysis and market research where we are using Tableau.
For retargeting and validating purchasing decisions, we use AI to create visualizations for predicting spending habits for the next six months for different categories.
What is most valuable?
The most effective features of Tableau for data analysis are visualization, comparison, and data analysis, which is much practical in this kind of project.
We are using AI features in Tableau.
For retargeting and validating purchasing decisions, we use AI to create visualizations for predicting spending habits for the next six months for different categories.
What needs improvement?
The interface needs improvement as sometimes it is locked, and it takes some time for the visualization and dashboards to load. There is some delay if the data volume is high, and the failure log is not always practical.
The failure log sometimes does not give every detail about why the data has failed.
Installing Tableau is not easy.
For how long have I used the solution?
I have been using Tableau for around four years.
What do I think about the scalability of the solution?
It is easy to handle large sets of data as Tableau supports large data sets, and it is all about structuring and defining the data.
I rate the scalability of Tableau as nine as it is very scalable.
It is not expensive to scale.
How are customer service and support?
I rate technical support from Salesforce around ten, as the support is good.
How would you rate customer service and support?
Positive
What was our ROI?
Tableau is saving me time, money, and resources, which I would rate as ten.
I see the savings around 20 to 25%.
What's my experience with pricing, setup cost, and licensing?
Regarding pricing, I consider it around six.
It is a bit on the pricey side, so I rate it around six.
What other advice do I have?
Failure-related data sometimes does not seem practical, but that is acceptable.
While maintenance is a core task, it is easier compared to any other product.
Maintenance is taken care of by another team. I am a service provider and only look into market intelligence elements as a strategic consultant for them.
I am a founder who supports consulting and product development, market strategy, and software development for different clients.
My email is satyawrat@mindclickconsulting.com.
I rate Tableau overall around 8.5.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Drill-down and interactivity provide detailed data analysis for quick decision-making
What is our primary use case?
I use Tableau for providing business insights. Instead of depending on Excel files, I provide information to the business users to make quicker decisions.
What is most valuable?
The drill-down approach and interactivity in Tableau are highly effective. Users can filter out specific information they are looking into. The interactive, action-based approach allows for detailed data analysis. For example, if I want to drill down from state information to region-wise information, I can click on a region, and the dashboard filters out to show performance analysis of that specific region.
What needs improvement?
Tableau currently lacks some modern features like AI generative approaches, video type analytics, voice command, and some predictive analytics features. These are limitations I hope will be addressed in future versions.
For how long have I used the solution?
I have been working with Tableau for the last five years.
What was my experience with deployment of the solution?
Deployment requires a Tableau Bridge when connecting from Tableau Cloud to an on-prem server, which can be tricky. This process takes a couple of days for configuration and setup.
What do I think about the stability of the solution?
There have been issues where suddenly the site will not respond, requiring a restart. The application hangs after continuous use due to the buildup of cache, necessitating manual clearing of temporary files to restore functionality.
What do I think about the scalability of the solution?
Tableau is easy to scale. For an increasing number of users, it's straightforward to approach the sales department for an extension.
How are customer service and support?
I am mostly satisfied with Salesforce's support, rating it nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Previously, I worked with Business Objects of SAP. I stopped using it about one and a half years ago.
How was the initial setup?
The setup is very easy and doesn't require much time.
What was our ROI?
The main cost-saving aspect is reducing resource costs by investing in a Tableau license and developer, which decreases the need for several MIS personnel.
What's my experience with pricing, setup cost, and licensing?
Tableau licensing costs vary based on the number of user licenses. For example, a license for 150 users costs around $17,000 USD per year. However, the cost is justified as it reduces the need for other resources.
Which other solutions did I evaluate?
Some clients consider Power BI due to its cost-effectiveness. However, I still recommend Tableau for its superior functionality compared to Power BI.
What other advice do I have?
I recommend Tableau as a pure data analytics tool that provides more insights to business users in a much easier way than other market tools. My overall rating for Tableau is nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Building hyper extracts and creating visuals have been streamlined
What is our primary use case?
I use Tableau for analytics development for different clients. It doesn't serve a specific use case for me as each customer has their own analytics development. I develop and provide analytics for various clients.
What is most valuable?
The most valuable features of Tableau include building hyper extracts and creating visuals. These functionalities are very useful, especially the ability to create visuals without much pre-work, which is a great advantage. Building hyper extracts and visualization capabilities make Tableau a robust tool for data analysis.
What needs improvement?
Tableau's data blending feature could use some improvement. Previously, I used other tools, such as Alteryx, for data blending because Tableau had limitations. Although the hyper extract and data modeling capabilities have slightly improved this feature, there is still room for enhancement.
For how long have I used the solution?
I have been using Tableau for around six to seven years.
What do I think about the stability of the solution?
Tableau is pretty stable, and I have not found any problems in terms of performance.
What do I think about the scalability of the solution?
The solution is fully scalable and performs well even with large datasets, provided there is proper supporting hardware.
How are customer service and support?
Technical support has been very responsive. Even if there are any issues with Tableau Server, writing a ticket results in a prompt response.
How would you rate customer service and support?
Neutral
How was the initial setup?
Tableau installation is easy, both for server and desktop versions. One person is enough to manage the installation.
What's my experience with pricing, setup cost, and licensing?
Pricing for Tableau is slightly higher, which is why I generally suggest Power BI as a much cheaper alternative.
Which other solutions did I evaluate?
I have worked with QuickSight, Tableau, and Power BI.
What other advice do I have?
I rate my overall experience with Tableau an eight out of ten. In terms of suggestions, I feel that Tableau needs to improve its AI capabilities. In comparison, Power BI offers features like Copilot and AI-enabled visuals, which Tableau currently lacks. Enhancing AI features would be beneficial. I rate the overall solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Efficient content management improves access control and streamlines reporting
What is our primary use case?
I use Tableau mostly for reporting and dashboarding purposes. I utilize Power Platform when I require numerous business rules and need a quick prototype. For enterprise reporting, I use TIBCO Spotfire. Although I do not use Tableau directly, my customers' companies do.
What is most valuable?
The most beneficial feature of Tableau for me is its user interface, which offers a quick and easy drag-and-drop facility. Another advantage is the site administration, allowing for efficient content management and security without requiring server admin intervention. This ease of maintaining content and managing access control at the site level distinguishes Tableau from Spotfire, where admin duties are restricted and can cause delays.
What needs improvement?
I find that customizations in Tableau are not intuitive, and it should be easier to write HTML, CSS, and JavaScript. The usual technical support is not up to the mark unless it is elite support. Pricing is also a concern for me as it is expensive compared to TIBCO Spotfire Enterprise licensing and Microsoft Power Platform.
For how long have I used the solution?
I have been familiar with Tableau for close to ten years.
What do I think about the scalability of the solution?
Tableau's data blending capabilities are an added feature, but I do not frequently use them because data is often properly structured in databases and data warehouses before reporting.
How are customer service and support?
I find Tableau's technical support to be good with elite support, but it struggles with usual, general support. Two years ago, I rated the usual support six or seven out of ten.
How would you rate customer service and support?
Neutral
What's my experience with pricing, setup cost, and licensing?
I think Tableau is expensive compared to TIBCO Spotfire Enterprise licensing and Microsoft's Azure and Power Platform.
Which other solutions did I evaluate?
I work with TIBCO Spotfire, Power BI, and a little bit of Tableau in addition to Microsoft Azure products.
What other advice do I have?
Overall, Tableau is a very good tool. I would rate it eight out of ten. For business visualization, I would still recommend Tableau to others.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Handles large data efficiently with secure and quick change management
What is our primary use case?
Tableau can process a huge amount of data, which is one of my main criteria. Another significant feature is change management. Enhancements to existing dashboards or reports can be made quickly. The security of Tableau is also pretty good.
What is most valuable?
Tableau's ability to handle integration and the stability of the tool itself are the most valuable features. It can process a huge amount of data. Multiple sources can be connected to Tableau, and meaningful insights can be derived. Tableau serves as a stable dashboarding tool for higher management, aiding in quick decision-making.
What needs improvement?
The look and feel of the tool itself, including the dashboard features and data visualization, could be improved. The graphs in Tableau also have room for improvement.
For how long have I used the solution?
I have around three to four years of experience using Tableau.
What do I think about the stability of the solution?
I would rate the stability of Tableau as nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Tableau as around eight to nine.
How are customer service and support?
I would rate the technical support at around eight to nine.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Tableau is straightforward. Tableau can be downloaded for free from the Tableau website, and it can be installed on a desktop for self-service design.
What's my experience with pricing, setup cost, and licensing?
I am not directly involved in the pricing of Tableau, so I am not sure about the pricing, setup cost, or licensing.
Which other solutions did I evaluate?
The competitors of Tableau are MicroStrategy and Power BI.
What other advice do I have?
I would recommend using Tableau, but there are other competitors like MicroStrategy and Power BI. The choice depends on the organization. If I were to rate Tableau, I would give it around an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Real-time data connection enhances workflow and decision-making process
What is our primary use case?
In our organization, we use Tableau for several use cases. The first one is the sales dashboard, which includes sales performance reports, leads, and opportunity status dashboards. The second use case involves financial analytics dashboards, such as 'what-if' analytics in financial terms.
What is most valuable?
The most valuable features of Tableau include the drag-and-drop functionality and the ease of use of the user interface. A significant feature for me is the real-time connection to data sources because it effectively manages large data sets. Additionally, the real-time data processing eliminates the lack of timely reports or dashboards, allowing for hour-by-hour updates instead of monthly or weekly ones.
What needs improvement?
An area for improvement in Tableau is the Explorer license type. It is not as useful, and the product owner should enhance its benefits or clarify its role. Additionally, the frequent updates with many versions available for download can be confusing and could affect stability. They should avoid providing access to older versions on their website.
For how long have I used the solution?
I have been working with Tableau for three years.
What was my experience with deployment of the solution?
The deployment process involves creating the dashboard on my PC or notebook and then sending the workflow to the IT team, who helps with the deployment. Only two people were needed for control and training, making it cost-effective.
What do I think about the stability of the solution?
I rate the stability a five or six because Tableau updates very often with new versions or patches. This requires downloading the latest version, but older versions are also visible, which can lead to confusion.
What do I think about the scalability of the solution?
I rate the scalability of Tableau at eight. Tableau is easy to use across various dimensions, whether on-premises or on the cloud. Whether it's installation, configuration, dashboard creation, or deployment, it's seamless in both environments.
How are customer service and support?
The customer service and support for Tableau in Thailand are excellent. They provide quick email and phone responses and have Thai-speaking personnel. Being part of Salesforce adds to their efficiency and responsiveness.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I used Power BI and Oracle Analytics Cloud before Tableau. My decision to switch wasn't due to the inadequacy of the tools but primarily influenced by the end user's needs and the integration with existing infrastructure. For instance, if a client is already using Google Cloud, they prefer Looker; for on-premises, Tableau is preferred.
How was the initial setup?
I rate the initial setup an eight, as it is easy to complete. You can download the necessary software from their website and then license it by adding the license key. It's a straightforward process.
What about the implementation team?
The deployment involved myself and another person for training and control. We were able to manage the deployment internally without the need for external help.
What was our ROI?
The ROI of using Tableau extends to its seamless integration across various platforms, as it's from Salesforce and thus not limited to any specific cloud provider. This enhances connectivity and saves on total project costs.
What's my experience with pricing, setup cost, and licensing?
Tableau is rated an eight because it is pretty expensive compared to alternatives like Power BI. The pricing could be reconsidered based on the region, especially in Asia Pacific, considering local budget constraints.
Which other solutions did I evaluate?
I evaluated alternatives like Power BI, Looker Studio from Google, and Oracle Analytics Cloud before choosing Tableau. The choice was primarily driven by the need to align with the client's existing IT infrastructure.
What other advice do I have?
Overall, I would rate Tableau as an eight out of ten. While its features and integration capabilities are impressive, there's room for improvement in the stability brought about by frequent updates.
Which deployment model are you using for this solution?
On-premises
Automating processes reduces manual work allowing more efficient data handling and timely decision-making
What is our primary use case?
I use Tableau in the banking sector for data visualization and financial analytics. It helps in processing large amounts of data and generating high-level reports.
What is most valuable?
Tableau efficiently handles large amounts of data and automates processes, reducing the need for manual work. This automation provides resources that are highly cost-effective and helps with high-level analysis and decision-making. The platform supports live connections and real-time data processing, which is crucial for our reconciliations that need frequent updates.
What needs improvement?
There are restrictions in scheduling reports. For instance, we cannot send the entire Excel file reports via email within Tableau. While high-level snapshots can be sent, extracting raw data requires server access.
For how long have I used the solution?
I've been working with Tableau for more than five years.
What was my experience with deployment of the solution?
I find it quite easy to deploy Tableau.
What do I think about the stability of the solution?
I rate the stability as eight out of ten.
What do I think about the scalability of the solution?
I rate the scalability as eight out of ten.
How are customer service and support?
The technical support for Tableau is quite good. I would rate it nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The installation process, including setup and configuration, takes approximately thirty minutes to one hour.
What was our ROI?
Tableau reduces manual labor and resources, providing cost-effective solutions for our operations. This saves a significant amount of time, particularly for reports that would have needed around fifty people. The automation is a valuable asset.
What's my experience with pricing, setup cost, and licensing?
We have different types of licenses for Tableau. The cost for viewer rights is around $60, but it can vary based on the business and is usually for a year.
What other advice do I have?
I recommend Tableau to other users and businesses. My overall rating for Tableau is eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Really good performance and has a growing community
What is our primary use case?
We use the solution for operational reporting, dashboards, metrics, and ad-hoc analysis.
What is most valuable?
The best thing about Tableau is that you don't need a database connection and can generate a dashboard from a spreadsheet. It's very open. It moved the responsibility to the end user rather than in a closed control loop. There are a lot of widgets. Tableau looks for the data and suggests cool widgets. The community is growing, and there is always someone who has tried something before.
If you go to Tableau Cloud, you will see tons of visualizations and things that have already been done. You don't need to struggle a lot. If you post a question, someone will always answer you. The product is also getting better. Tableau's performance is really good, and it is adding new features.
What needs improvement?
When Salesforce bought the solution, they claimed that Einstein would be part of Tableau, but that indication is not working. Tableau's integration with Einstein Analytics could be better. It's not even up to par with other products. The ad hoc, self-service, and data analysis features are not working.
For how long have I used the solution?
I have been using Tableau for 11 years.
What do I think about the stability of the solution?
We haven’t faced any issues with the solution’s stability.
What do I think about the scalability of the solution?
Tableau's scalability is much better than the other previous clunky tools like MicroStrategy and Cognos. Around 300 to 350 users use the solution in our organization.
How was the initial setup?
The solution's initial setup is straightforward, and its details are available on the internet. The solution's cloud service can be deployed within a day. However, the on-prem deployment depends on many other factors and might take a couple of days.
What was our ROI?
We have seen a return on investment with Tableau.
What's my experience with pricing, setup cost, and licensing?
Tableau is an expensive solution.
What other advice do I have?
The solution is deployed on the cloud in our organization. If Tableau is on-premises, you have to monitor the server, recycle it, and restart it. However, if it is in the cloud, the admin role is completely reduced. We don't have a Tableau admin. The solution solves my problem, it is working as expected, and I have no complaints from my end.
There will always be complexities. We have to create a good data model so Tableau can use it. It's up to the team to make it complex or easy. Very good.
Overall, I rate the solution a nine out of ten.
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