AI For Process
Kore.aiExternal reviews
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Kore.ai | omni-channel | Cost Effective | Low code Platform
What do you like best about the product?
We do like the omnichannel capability of the Kore.ai XO platform. We can create a single bot that would be replicated to Voice, WhatsApp, FB messenger, and telegram. The best part is it takes just a day, or two to optimise the channel-specific performance.
What do you dislike about the product?
Most of the Kore.ai platform components are good. It is more towards the resource/knowledge base structure that needs to be improved. As it takes time to dig and search for most of the information.
What problems is the product solving and how is that benefiting you?
We're solving a couple of our client problems w.r.t banking services like loan servicing, collections etc. In addition, we're creating an omnichannel bot for various customers, which belong to travel, utility and financial services.
Great experience
What do you like best about the product?
It was a great experience working on kore ai, especially bot-building things. It looks so appealing how this platform is designed and helps users create chatbots. I have designed multiple chatbots for different purposes, and my colleagues were really impressed with that and also appreciated this platform.
What do you dislike about the product?
I think the documentation part should be more helpful and should be updated if there are any changes in the platform. Need to work on some machine learning and AI parts as well. Otherwise, all good.
What problems is the product solving and how is that benefiting you?
I primarily work on chatbots, and kore ai helped me with this. It's easy to use and has an excellent user interface. And also, kore ai has a great and helpful community.
Amazing product but you need to know js
What do you like best about the product?
Kore.ai is able to help us build a bot that will allow us to route our customers in the right direction without having to talk to a live person. This bot is easy to update and understand where to go.
What do you dislike about the product?
You need to know JS to be able to customize this bot. If no JS knowldege is around, the bot will be more basic and not as specialized as it can be. The customer also needs to be able to expect delays in building an be ready to sign in again while building.
What problems is the product solving and how is that benefiting you?
Kore.AI is allowing our level 1 guides to get basic questions answered without having to talk to our level 2 support to answer them. Our containment is up due to this bot.
One of the best easy to use, low Code Platform with good community support
What do you like best about the product?
There are a few:
1. Creating a basic conversational flow is very easy and fast.
2. Lots of NLU support.
3. Custom Dashboard is excellent for analysing performance.
4. Kore documentation and community helps a lot while we get stuck in development.
1. Creating a basic conversational flow is very easy and fast.
2. Lots of NLU support.
3. Custom Dashboard is excellent for analysing performance.
4. Kore documentation and community helps a lot while we get stuck in development.
What do you dislike about the product?
Though I haven't found much, a downside is
1. In a POST API call, We can't see the data table with updated data.
2. In service definition, inside "edit request" the fields are always showing as empty when we come back again, even after filling the details for the first time. This is a platform glitch, I guess which can be improved.
1. In a POST API call, We can't see the data table with updated data.
2. In service definition, inside "edit request" the fields are always showing as empty when we come back again, even after filling the details for the first time. This is a platform glitch, I guess which can be improved.
What problems is the product solving and how is that benefiting you?
I have been creating a few of my projects here since 2017.
When building a chatbot with a basic FAQ, menu-driven or conversational flow with a fast development schedule, Kore is a good choice.
The templates that Kore provides can help anyone using this platform for the first time.
When building a chatbot with a basic FAQ, menu-driven or conversational flow with a fast development schedule, Kore is a good choice.
The templates that Kore provides can help anyone using this platform for the first time.
good experience on kore.ai
What do you like best about the product?
good platfrom for chatbots it is all for good using process and this wonderful platform recently i see
What do you dislike about the product?
there is no dislike that are recvied but there is serve is that are occur in that kore.ai
What problems is the product solving and how is that benefiting you?
good for converstional ai
Smooth experience with Kore.ai XO
What do you like best about the product?
I have relatively recent experience with Kore.ai XO platform and can tell that it remains strong in the market as a leading vendor in the Conversational AI domain. From a technical perspective, the platform is solid. It offers lots of integrations or facilitates integrations with different services. It is open to extensions. It has powerful multi-engine NLP, which is relatively easy to use for non-experts in hard ML&NLP. Kore.ai platform has a long list of allowed communication channels to expose the bots in a required mode & customize them if needed. Developer experience is excellent, thanks to the smooth studio and extensive documentation. The vendor implements new features (like new monitoring functionality), which drives excitement. From my perspective, the “technical strength” of the platform stands out compared to other prominent vendors in ConvAI. Licensing and pricing offered by the platform are clear to the customers. The overall experience with Kore.ai is great, incl. the technical support, learning opportunities & the community forum.
What do you dislike about the product?
The platform may have minor bugs. The developers could experience some irregularities during development (actions become inactive or not performing as expected, which requires a revert to older versions using a versioning system on rare occasions). Also, documentation needs more details on the internals of the platform to facilitate the dev experience. In general, potential painpoints points are mostly negligible compared to advantages.
What problems is the product solving and how is that benefiting you?
Kore.ai helps to facilitate communication with end users and to enable intelligent automation of services. It helps to resolve blockers in communication and make the experiences more effective.
very effective create IVR call flows
What do you like best about the product?
very effective create IVR call flows, very easy interface and we can write constraints using Javascript..............................................................
What do you dislike about the product?
Debugging feature should be there............................................................................................................................................................................
What problems is the product solving and how is that benefiting you?
It is providing very effective tool to create call flows for various channel. Easy to configure all information.......................................................................................................................
Very good chatbot platform
What do you like best about the product?
The Kore.ai platform enables you to create chatbot with very little knowledge of coding. There's documentation of every step so it's easy to read and apply.
What do you dislike about the product?
To be honest, I do not feel like there are some points I do not like about kore.ai. I haven't used any similar platform so I'm not able to compare.
What problems is the product solving and how is that benefiting you?
The kore.ai platform enables you to create chatbots which improve overall customer experience, answer questions and do simple tasks
Ganesh-Kore.ai
What do you like best about the product?
As compare to other conversational AI platform, i found scattered and difficult to understand, but Kore.ai is onestop solution where you find everything.
I like training and ML section most, it is super.
I like training and ML section most, it is super.
What do you dislike about the product?
I did not find anything to dislike so far :)
What problems is the product solving and how is that benefiting you?
Identifying intents accurately, Batch testing helps to identify the ambiguities and failures, 3 larning models helps alot, debug section while testing is super where you can track everthing
A very friendly low-code no-code platform for chatbot dev
What do you like best about the product?
no code platform which eases developing chatbots
What do you dislike about the product?
no developer control for having components designed
What problems is the product solving and how is that benefiting you?
helping achieve faster development
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