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Excellence of Coveo
What do you like best about the product?
Coveo has the flexibility to provide cross-channel content search functionality. In addition the faceted search ability is customer friendly, as long as "we" tag the content properly.
I find it it somewhat amazing that we are able to search & provide results from any one of our portals, even those that need passwords.
I find it it somewhat amazing that we are able to search & provide results from any one of our portals, even those that need passwords.
What do you dislike about the product?
Really like the tool, have used it in two different companies. However, it take a bit of time and testing to get the search functions correctly configured. Just know that planning, testing and time is required to get it right. Once right, it is great!
What problems is the product solving and how is that benefiting you?
We solved the cross website search ability, including our CRM [SFDC]. We were surprised at the accuracy of searching other websites and portals we own. We wanted all of our disparate assets to be combined in a faceted & tabular manner for ease of finding information.
Coveo has done this extremely well.
In addition we wanted each language site to have a localized search first, then apply the English assets. This is no issue.
Coveo has done this extremely well.
In addition we wanted each language site to have a localized search first, then apply the English assets. This is no issue.
Recommendations to others considering the product:
I recommend Coveo.
Just be certain to have a consolidated objective, understand what you will be providing the end-user, and plan for the build.
Just be certain to have a consolidated objective, understand what you will be providing the end-user, and plan for the build.
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Enterprise search tool
What do you like best about the product?
This being an enterprise search tool, we selected this as the tech support wants to search solution from various sources while on client call, which is not possible in salesforce.
So we opted for coveo and implemented it to search records from confluence, jira, sfdc knowledge
So we opted for coveo and implemented it to search records from confluence, jira, sfdc knowledge
What do you dislike about the product?
Taking our data on their servers, hard to configure, to setup you should know the scripting language. not that easy to learn to configure.
Always need the PS team to help in updates etc.
Always need the PS team to help in updates etc.
What problems is the product solving and how is that benefiting you?
Search page for techs support to fetch results from various sources like JIRA/ SFDC / Confluence etc.
Recommendations to others considering the product:
Its a great tool, even salesforce help is based on coveo
Enterprise Search engine for coporate Intranet
What do you like best about the product?
Fairly good search engine. We have been disappointed with the product overall.
What do you dislike about the product?
Had issue that cause it to fail for no reason. Very expensive solution compared to Microsoft and others. Support is poor and generally not helpful when tickets are created. Facet filter development and management is difficult. We have outstanding issues that have not been resolved by the vendor.
What problems is the product solving and how is that benefiting you?
Enterprise search without FAST in 2010 using OCR. Few benefits have been realized and the cost savings has been lost.
Recommendations to others considering the product:
I don't recommend this software for SharePoint search in 2010 and we plan on switching to SharePoint Search in 2013.
A great tool to measure incremental conversion activities and software impact
What do you like best about the product?
Qubit allows us to truly do randomised AB tests to show true incrementality. In addition their out of the box optimisation tools such as Social Proof can be shown to deliver ROI on an ongoing basis.
What do you dislike about the product?
Nothing that I dislike about the relationship or tool, they are professional and the tool is good.
What problems is the product solving and how is that benefiting you?
We are removing barriers to conversion on the site. Some of the simple tests have shown conversion increases that equate to 6 figure revenue increases
Recommendations to others considering the product:
There are similar tools but the simplicity of Qubit and the fact that the ownership lays on the business side for utilisation makes the costs lower, but means you do need an in house team to fully get the full worth.
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