Coveo AI-Search Platform
CoveoExternal reviews
127 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Best customer support
What do you like best about the product?
Coveo has provided both our Customers and Employees with relevant information in our search on our website. They use AI to provide more of a personalized experience.
What do you dislike about the product?
Nothing to dislike about the service. This is amazing.
What problems is the product solving and how is that benefiting you?
Their systems are straightforward to implement. Coveo's documentation and learning content is outstanding. Our company has been able to achieve great ROI.
Amazing Coveo
What do you like best about the product?
User experience and ease of adoption by the users. The ability to deflect cases and increase the turn around time to provide excellent customer support
What do you dislike about the product?
Time to evolve and bring relevant queries on the top
What problems is the product solving and how is that benefiting you?
Reducing Turn around time and increasing case deflection
Best Enterprise/Vector Search Solution I've Tried
What do you like best about the product?
Vector search that is effective and great for querying
What do you dislike about the product?
Need to raise more awareness among developers and users
What problems is the product solving and how is that benefiting you?
Coveo is solving our need for an enterprise search solution on client-facing website
Best Cloud Enterprise Search and Generative Answer Platform
What do you like best about the product?
All of the pieces fit well together into a great product. It is easy to use and very quick to get to value. Generative AI works great and is by far the easiest to setup. Customer service is amazing also. Integration to all of the major platforms and easy to extend or customize.
What do you dislike about the product?
Some customers prefer on-premise index and Coveo index is in the cloud, but most of the competition is just using a sandboxed cloud index anyways so it is more your perspective.
What problems is the product solving and how is that benefiting you?
Connecting people to answers and unlocking information. Atomic UI and headless model makes it easy to implement and deploy.
Coveo. A great enterprise AI Search solution
What do you like best about the product?
Coveo is best-performing search solution in the market & has a strong future-looking roadmap tying artificial intelligence to tangible business improvements. It truly can & should operate as the search/AI backbone of your digital organization
What do you dislike about the product?
As a leader in the market, Coveo can price itself accordingly. Not a great solution for budget-sensitive custoemrs
What problems is the product solving and how is that benefiting you?
Coveo solves the large problem of not having to manually maintain/tune search results. Its AI algorithms handle this for our customers, saving operational time costs as well as improving digital KPIs like conversion rate.
Coveo has the most robust, comprehensive integrated search capabilities I've ever seen.
What do you like best about the product?
Their product is not limited to ecommerce, but has connectors and solutions for a variety of sources across robust and well-designed pipelines. Their solutions are easy to implement and use, and their training platform is absoutely next-level; comprehensive, clear and engaging.
What do you dislike about the product?
I don't have any complaint about Coveo. The team is engaged, professional and pleasant. I think they're in Central time, but I sit in Eastern Standard. I can't think of anything else negative.
What problems is the product solving and how is that benefiting you?
Coveo brings a comprehensive approach to ecommerce search supporting pipelines, search restrictions and solutions for internationalization. They have a suite of UI components, also, that make implementation of a headless solution easy, which is a very, very important thing.
Best Search Service Provider for Support and Marketing
What do you like best about the product?
Coveo truly shines as the finest search service provider. Our fantastic support team effortlessly pinpoints the articles we need, even amid the sea of content penned by our organization. This brings forth solutions that bring a smile to both our clients and agents. One of these nifty features involves linking articles to Salesforce cases. Coveo comes complete with its very own set of analytics tools. These tools provide us with loads of information, helping us figure out which articles are worth crafting and how to best assist our beloved customers. Those reports also give us insights into what users are after and what they find challenging.
But here's the icing on the cake: Coveo's Senior Customer Success Manager, Kalla. She's an email away, always ready to answer our questions with a friendly touch. Kalla's like a treasure trove of insights on how to make the most of Coveo. Plus, she's a champ at sharing documents and training resources, making it a breeze for us to bring all these wonderful features to life. It's safe to say that Kalla and Coveo together make a winning team!
But here's the icing on the cake: Coveo's Senior Customer Success Manager, Kalla. She's an email away, always ready to answer our questions with a friendly touch. Kalla's like a treasure trove of insights on how to make the most of Coveo. Plus, she's a champ at sharing documents and training resources, making it a breeze for us to bring all these wonderful features to life. It's safe to say that Kalla and Coveo together make a winning team!
What do you dislike about the product?
Navigating Coveo's admin platform can be a bit challenging, especially when it comes to handling the reporting section. Additionally, to truly grasp its workings, you might find yourself delving into various articles and watching several instructional videos. It's worth noting that this learning curve exists, but with a bit of effort and exploration, you'll be able to make the most of Coveo's features.
What problems is the product solving and how is that benefiting you?
Coveo plays a vital role in trimming down the time our agents invest in searching for solutions to address customer issues. Moreover, it aids us in pinpointing which articles should be our next focus and which videos can have a more significant influence on our customers. This all adds up to a smoother customer service experience and more effective content creation.
Efficient and Powerful: Coveo Search Engine Delivers Top-Notch Results
What do you like best about the product?
There are many features that I like about Coveo,
Out-of-box support for crawling web pages from multiple sources (Web, Sitemap, RSS, Database, Push API).
Each source can be configured with different crawl frequencies.
Multiple Connectors (confluence, email clients, file storage, jira, onedrive, salesforce, slack, twitter, AWS S3 and many more)
Supports Secure Search
Machine Learning Models - Query Suggestions, Automatic Relevancy Tuning, Content Recommendations
Advanced Query Expressions (query with "and", "+", "-") - Searching a Phrase
Loaded with features like: Query expansion(Thesaurus), Fuzzy search, Query correction
Custom Result Ranking - supports wide range of expressions
Applied ranking for relevancy tuning in Enterprise Search - Search Result Ranking and Relevance Score
Featured Results (promoting particular document based on query/conditions)
Provides JavaScript search interface in conjunction with REST API
Wide range of analytics & reporting
Very good documentation and active support
Out-of-box support for crawling web pages from multiple sources (Web, Sitemap, RSS, Database, Push API).
Each source can be configured with different crawl frequencies.
Multiple Connectors (confluence, email clients, file storage, jira, onedrive, salesforce, slack, twitter, AWS S3 and many more)
Supports Secure Search
Machine Learning Models - Query Suggestions, Automatic Relevancy Tuning, Content Recommendations
Advanced Query Expressions (query with "and", "+", "-") - Searching a Phrase
Loaded with features like: Query expansion(Thesaurus), Fuzzy search, Query correction
Custom Result Ranking - supports wide range of expressions
Applied ranking for relevancy tuning in Enterprise Search - Search Result Ranking and Relevance Score
Featured Results (promoting particular document based on query/conditions)
Provides JavaScript search interface in conjunction with REST API
Wide range of analytics & reporting
Very good documentation and active support
What do you dislike about the product?
I think the Semantic Search is missing in Coveo, there are ML models and many things to achieve something similar. But a straight forward semantic search which I would love to see in near future.
What problems is the product solving and how is that benefiting you?
Coveo is really solving our requirment with its wide range of configurations, like feature results, search result ranking, triggers, stop words.
The Security Identity and Targeting(context) feature, which we use most is really solving a lot of our problems.
The Security Identity and Targeting(context) feature, which we use most is really solving a lot of our problems.
Best in class and unmatched for service
What do you like best about the product?
The product is complex, but their service is bar-none the best I've ever received. They help without making me feel like a moron for missing something basic or well documented. I know I've asked some eye-roll questions and everybody I've worked with is responsive and courteous.
What do you dislike about the product?
This isn't a turnkey product, as each implementation will be totally customized to your environment and needs. That said, expect intelligent, thoughtful support that will ask the right questions to guide you.
What problems is the product solving and how is that benefiting you?
We're working toward diverting customers by providing them an intelligent direction toward our knowledge base. The search is working well; I expect great things from more customization.
Excellent Partners in Site Search & AI
What do you like best about the product?
We have seen enormous value since implementing Coveo. Their products and offerings are highly competitive in the industry and flexible to meet our specific business needs. They offer a lot of additional support resources and trainings on up-and-coming technologies in their roadmap, which is exciting and help us plan where we want to go next in our digital relevancy journey. Seems like Coveo is always leading the way with cutting edge and emerging capabilities. Moreso, the transparency and guidance they offer is unrivaled with other vendors; everyone we've worked with at Coveo is responsive, friendly, and knowledgable and they really help us understand where we're tracking well and where we can & should focus efforts moving forward. We really appreciate and value our Coveo partnership!
What do you dislike about the product?
We would like to see more robust issue notifications to proactively manage any issues with our feeds and indexes. The reporting capabilities from Coveo are excellent but not always aligned with our internal process and terminology (e.g., what we call a 'document' or 'product' is different from default Coveo reports), which can sometimes cause confusion. This likely stems from differences in B2C vs. B2B.
What problems is the product solving and how is that benefiting you?
Coveo is helping us leverage our search usage data and boost the relevancy to our end users over time. The search experience continously improves without us having to dedicate time and resources into development. Likewise, Coveo helps us manage our complext portfolio of serving many diverse markets / industries.
showing 11 - 20