Coveo AI-Search Platform
CoveoExternal reviews
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Coveo for fast search experience
What do you like best about the product?
There are a lot of things, we are using coveo on our partner portal for a faster and good search experience.
There are other good things, machine learning that helps customers to recommend or guide what are looking for based on many factors.
We also use Coveo for Salesforce for a good search experience.
There are other good things, machine learning that helps customers to recommend or guide what are looking for based on many factors.
We also use Coveo for Salesforce for a good search experience.
What do you dislike about the product?
Nothing much at this moment. But documentation can be simplified, it's confusing sometimes.
What problems is the product solving and how is that benefiting you?
It helps us to share relevant data from different systems in format (the way we want to show) to partner users using Coveo,
Like sharing knowledge details about how to install the camera.
In fact, the user can search for products that we have and find the relevant details.
Also eatures like auto-correction, and recommendation, these are really good, indexing which makes the our partner search experience nice.
Like sharing knowledge details about how to install the camera.
In fact, the user can search for products that we have and find the relevant details.
Also eatures like auto-correction, and recommendation, these are really good, indexing which makes the our partner search experience nice.
Very Good Experience
What do you like best about the product?
Easy to setup and administer.
I also appreciated the onboarding with the coveo team and appreciate the support, the documentation , courses on Coveo level-up.
I also appreciated the onboarding with the coveo team and appreciate the support, the documentation , courses on Coveo level-up.
What do you dislike about the product?
Might be usefull to have more code sample to improve the search interface.
What problems is the product solving and how is that benefiting you?
We use Coveo for our knownledge base. Since we integrated Coveo, it has improved the content search, increased the consultation of articles and improved the case deflecton
Seamlessly Improving Customer Experience
What do you like best about the product?
Coveo has helped us improve customer experience within our search experience. The dynamic search results, integration with our current framework, and excellent support from the team has been a great help.
What do you dislike about the product?
There are no real downsides to Coveo. There is a large learning curve, but you have a supportive team to help you navigate some of those difficulties you may be experiencing.
What problems is the product solving and how is that benefiting you?
Coveo is helping us improve customer experience in the search bar. Through their dynamic tuning, AI learning, and various other features we are helping create a more personalized experience for customers/prospective customers.
Very intuitive platform that respects people's level of technical knowledge.
What do you like best about the product?
I like that Coveo's search platform is intuitive and provides extensive training. I also like that the training has specialties. This platform does training and simplicity better than all the others.
What do you dislike about the product?
I dislike that it's only a cloud-provided platform but I understand that this fact keeps the platform less complicated. I wish that the chrome extensions for Coveo were supported more. Even though they work, they exude an element of amateurism that might turn off some people.
What problems is the product solving and how is that benefiting you?
I am a consultant that uses Coveo in place of other company search solutions. Sometimes, the results are drastic while others are just more of the same experience they get.
This cloud application is easy to integrate with Sitecore, and good custom support.
What do you like best about the product?
They have powerful component that can easily install to sitecore flatform.
What do you dislike about the product?
Need more code examples in the documentation for custom development
What problems is the product solving and how is that benefiting you?
Web content search, it returns better relevant resolve for the customer.
Recommendations to others considering the product:
It is well integrated with sitecore and powerful relevant content search capability.
Positive and effective experiences created to enhance our existing ecommerce customer experience
What do you like best about the product?
There are many things which I like about Qubit, first of all is the people - we have a supportive team at Qubit who we meet with biweekly as well as various strategy meetings throughout the year. In addition to the people, I like the ideas and creativity which their people bring to the table, their forward-thinking attitude of things we could try as a business is inspiring! As well as their own ideas, they also appreciate and will help us deliver anything we want to, Qubit are focused and driven to help us achieve our strategic objectives so will always support us on any plans which help us to achieve this. I enjoy the new things which Qubit want us to try, its great that their ideas align with our plans so we're all working on the same end goal! Qubit also have a brilliant support team, whether its the support team themselves or the sheer amount of support documents available.
What do you dislike about the product?
I think the only thing would be the communication, I think this could be improved to help us manage our business expectations.
What problems is the product solving and how is that benefiting you?
There are many things we're working on with Qubit, across personalisation and recommendations especially. Qubit are great for noticing an opportunity or problem and therefore using their software to fix these issues.
Recommendations to others considering the product:
Consider what you want to achieve, it is good to have your own plans of what you want to achieve as together with Qubit and their team you will be able to achieve your strategic goals.
A great universal tool to have
What do you like best about the product?
The people! The wide variety of offerings of the tools such from personalisation to a/b testing. The can-do attitude when we come with ideas/briefs. The on-going development. The regular business reviews. The thought out opportunities for us specifically. The ease of the platform. The support team and the supporting documentation.
What do you dislike about the product?
Project timelines could be improved to help us manage expectations within the business
What problems is the product solving and how is that benefiting you?
Where to go next - the support that is provided to help us understand where as a business what experience we could try next
Recommendations to others considering the product:
To take a look at all the opportunities that Qubit has to offer
Great personalisation software and I really enjoy working with the Qubit team!
What do you like best about the product?
Over the 2 years I have been working with Qubit, we have successfully rolled out personalisation experiences that have had a positive impact on site experience and KPI's. I enjoy the team collaboration from scoping new experiences (in-line with our business objectives) to implementation. The team are each great to work with and we are always collaborating together on ways to optimise BI tools, reports and the onsite experiences which is great for continuous learning and partnership.
What do you dislike about the product?
I personally can't say I dislike anything. Communication is always open for ways to improve experiences and the support team are readily on hand should we have any queries / issues that need resolving.
What problems is the product solving and how is that benefiting you?
As Qubit's software is designed to create bespoke personalised experiences, we have been doing a lot of work around segments and tailoring the right content and products to the right segment of customers. This allows us to use data to understand our customers more and provide her a bespoke experience. The benefits from this approach can be seen in positive KPI's around CVR and RPV. We have also seen positive engagement metrics.
Great company to work with
What do you like best about the product?
Qubit has allowed us to rigorously test, analyze and implement new ideas to improve the customer experience on our store. The easy to use interface and key analysis from experiences has lead to large improvements to our conversion rate, in a range of different areas. The people we have worked with from Qubit, from our account manager, to product managers have also been great.
What do you dislike about the product?
Can only currently have one active campaign for product badging in the merchandising section.
What problems is the product solving and how is that benefiting you?
It allows us to make data driven decisions regarding key changes to the store. On multiple occasions Qubit has provided the tools we needed to gather data, that we would have struggled to obtain from other sources.
Dedicated team focused on client objectives
What do you like best about the product?
The interface, technology and team are great
What do you dislike about the product?
Nothing I really dislike but reporting functionality could be improved
What problems is the product solving and how is that benefiting you?
Qubit is helping us improve the customer experience on site (test of new designs, functionalities and personalization) and improve our revenue and conversion.
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