Coveo AI-Search Platform
CoveoExternal reviews
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Magic doesn't exist, but Qubit comes pretty close.
What do you like best about the product?
First off, what really separates Qubit from the rest is the time and effort they place on getting to know your company, we don't work in the most glamorous sector but Qubit really impressed us with their first impressions and research. The presentations we receive that highlight our roadmaps are invaluable discussion pieces we really enjoy attending.
Qubit has the ability to solve issues in a way no other system or software has been able to get close to. Qubit saves us huge amounts of time and effort in large scale development by offering a solution for us to really enhance our customer journey.
We really appreciate Qubits on going approach to offering us more hands on solutions, so that we can implement our own experiences with greater flexibility, and they've really stuck by that offering as we're not able to manually input and change our experiences without the need to too much discussion.
Qubit is an incredibly interesting and sophisticated piece of technology, so we do run into issues but the support team behind the scene is incredibly responsive, and great at showing us any mistakes myself and the team have made when tinkering.
Qubit has the ability to solve issues in a way no other system or software has been able to get close to. Qubit saves us huge amounts of time and effort in large scale development by offering a solution for us to really enhance our customer journey.
We really appreciate Qubits on going approach to offering us more hands on solutions, so that we can implement our own experiences with greater flexibility, and they've really stuck by that offering as we're not able to manually input and change our experiences without the need to too much discussion.
Qubit is an incredibly interesting and sophisticated piece of technology, so we do run into issues but the support team behind the scene is incredibly responsive, and great at showing us any mistakes myself and the team have made when tinkering.
What do you dislike about the product?
The software can be hard to use without an account manager and a technical team, but luckily qubit has always solved any issues.
What problems is the product solving and how is that benefiting you?
We're solving the poor flexibility that our website CMS offers, Qubit is bypassing lengthy development times so that we can test and try solutions that drive conversions.
Coveo's customer support has made all the difference
What do you like best about the product?
I like having my monthly checkins with Paul Knight my Success Manager. He really understands the product and our vision and helps us improve our search experience everyday.
What do you dislike about the product?
Not fully utilizing the Javascript User Interface
What problems is the product solving and how is that benefiting you?
Our search experience has completely changed for the better
Coveo rocks!
What do you like best about the product?
Full-featured, insanely powerful, AI-driven search in the cloud. Works like an on-prem product without the headache of managing your own infrastructure. Full-featured API allows maximum integration capabilities and customization options.
What do you dislike about the product?
Access controls could be more granular. It's hard to give users access to only select features, which is risky because you don't want too many users with the ability to take destructive actions.
What problems is the product solving and how is that benefiting you?
Highly relevant search results across a vast array of content. Coveo crawls and updates the index constantly and is very good at adding/removing documents on time, which decreases the amount of tickets we receive about "I can't find this document", or "why is this document still showing up in the search results?". We've seen an overall decrease in time spent searching and query click-through rates.
Recommendations to others considering the product:
Take the time to make sure it's the right solution. Ask any other vendor if they offer all of the same features in their cloud-hosted solution via their admin panel.
Coveo for SalesForce adds intelligence to Knowledge
What do you like best about the product?
Coveo's Implementation and Customer Success teams ensured that our solutions not only worked but that we got the most out of our implementation after go-live.
What began as a requirement for a federated search engine ended up providing so much more. The Implementation team worked with us to guide us through the installation and configuration of the product, which gave me the skills needed to enhance the solution as needed. Post go-live, the Success team stepped in and helped us to understand our usage and customer experience so that we could better interpret our metrics, and plan future improvements, such as machine learning.
What began as a requirement for a federated search engine ended up providing so much more. The Implementation team worked with us to guide us through the installation and configuration of the product, which gave me the skills needed to enhance the solution as needed. Post go-live, the Success team stepped in and helped us to understand our usage and customer experience so that we could better interpret our metrics, and plan future improvements, such as machine learning.
What do you dislike about the product?
We were unable to take advantage of the functionality released in the subsequent version of Coveo because our SalesForce implementation contained a lot of bespoke code which needed to be uplifted to lightning before we could upgrade the Coveo tool-set (this was a major version change). While this was more to do with our SF implementation in general, it would be nice if some of the Coveo machine learning features were made available in the older version as well.
What problems is the product solving and how is that benefiting you?
We had a need to replace a Google Search Appliance which was used internally to index various SharePoint sites and search the support ticketing systems, as well as add a proper search and knowledge engine to SalesForce service & Knowledge (as the SalesForce product was very immature at the time).
The Coveo engine exceeded our expectations and enabled us to add multiple new sources of knowledge to the portal, as well as setup indexing of our new global SharePoint implementation.
The Coveo engine exceeded our expectations and enabled us to add multiple new sources of knowledge to the portal, as well as setup indexing of our new global SharePoint implementation.
Recommendations to others considering the product:
If you have selected Coveo, I strongly encourage you to attend their user conferences and make good use of the Customer Success team. They know their business and are passionate about helping their customers succeed.
Great platform
What do you like best about the product?
Simple to use and has impressive results that have saved thousands in development costs
What do you dislike about the product?
Some elements we are struggling to change still such as images in certain places
What problems is the product solving and how is that benefiting you?
- Booking engine changes
- A/B testing
- A/B testing
Great platform and service
What do you like best about the product?
The knowledge of the team at Qubit is exceptional. The flexibility of the platform sets it apart from others.
What do you dislike about the product?
Configuration took longer than expected, this was mainly down to our developers not fully understanding what was required of them. This has set us back on the ability to test, but now we're getting through experiences quickly.
What problems is the product solving and how is that benefiting you?
Increasing our conversion rate, we're able to test hypothesis, but also the flexibility is saving us money on development, within 15 minutes we can run experiences that support a business need that have been quoted at hours by our developers.
Great software for A/B testing
What do you like best about the product?
Qubit is utilized in the administration group to serve targeted performance, sector live visitors and test UI and UX theories. Presently, it is being utilized commonly to enhance worldwide personalisation.
What do you dislike about the product?
Unless designers have much time to assign to producing tests in Qubit, online marketers might possibly discover easy tests restricted. I would advise having somebody in-house
What problems is the product solving and how is that benefiting you?
A/B tests and analyze all of them, it is quite a helpfull software with great attention to details.
Great!
What do you like best about the product?
Excellent machine learning. Top notch saleforce integration.
What do you dislike about the product?
Nothing! Really great software. No issues I have found.
What problems is the product solving and how is that benefiting you?
Unified search to pull multiple sources together
Recommendations to others considering the product:
Great for Salesforce!
Excellence of Coveo
What do you like best about the product?
Coveo has the flexibility to provide cross-channel content search functionality. In addition the faceted search ability is customer friendly, as long as "we" tag the content properly.
I find it it somewhat amazing that we are able to search & provide results from any one of our portals, even those that need passwords.
I find it it somewhat amazing that we are able to search & provide results from any one of our portals, even those that need passwords.
What do you dislike about the product?
Really like the tool, have used it in two different companies. However, it take a bit of time and testing to get the search functions correctly configured. Just know that planning, testing and time is required to get it right. Once right, it is great!
What problems is the product solving and how is that benefiting you?
We solved the cross website search ability, including our CRM [SFDC]. We were surprised at the accuracy of searching other websites and portals we own. We wanted all of our disparate assets to be combined in a faceted & tabular manner for ease of finding information.
Coveo has done this extremely well.
In addition we wanted each language site to have a localized search first, then apply the English assets. This is no issue.
Coveo has done this extremely well.
In addition we wanted each language site to have a localized search first, then apply the English assets. This is no issue.
Recommendations to others considering the product:
I recommend Coveo.
Just be certain to have a consolidated objective, understand what you will be providing the end-user, and plan for the build.
Just be certain to have a consolidated objective, understand what you will be providing the end-user, and plan for the build.
Enterprise search tool
What do you like best about the product?
This being an enterprise search tool, we selected this as the tech support wants to search solution from various sources while on client call, which is not possible in salesforce.
So we opted for coveo and implemented it to search records from confluence, jira, sfdc knowledge
So we opted for coveo and implemented it to search records from confluence, jira, sfdc knowledge
What do you dislike about the product?
Taking our data on their servers, hard to configure, to setup you should know the scripting language. not that easy to learn to configure.
Always need the PS team to help in updates etc.
Always need the PS team to help in updates etc.
What problems is the product solving and how is that benefiting you?
Search page for techs support to fetch results from various sources like JIRA/ SFDC / Confluence etc.
Recommendations to others considering the product:
Its a great tool, even salesforce help is based on coveo
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