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A Software for your schedule and other things that will make you lose your mind.
What do you like best about the product?
The only thing about this is that my schedule is there for my job. DO NOT DO IT!
What do you dislike about the product?
Everything else is extremely messy and it's like a treasure hunt looking for the right page or getting back to the previous page. I have been on this for years and I still dislike this program.
What problems is the product solving and how is that benefiting you?
I have explored all of this and honestly I do not know what this actually does. Its not clear to someone just learning to use a software like this. You will be stressed out and pulling out your hair. AMEN
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Salesforce Is the best interact with customers
What do you like best about the product?
Easy to use user friendly interface and we don't need other tool to sending email we can use salesforce to sending emails
What do you dislike about the product?
Nothing to dislike salesforce is the best CRM platform
What problems is the product solving and how is that benefiting you?
Case creation and all
Comprehensive Review Of Salesforce Service Cloud
What do you like best about the product?
One of the best features of Salesforce Service Cloud is its seamless integration with other Salesforce products, creating a unified platform for managing customer interactions.
This integration allows service agents to have a 360-degree view of the customer, making it easier to personalize interactions and resolve issues more efficiently.
I use this almost everyday to manage the assets of my customer.
This integration allows service agents to have a 360-degree view of the customer, making it easier to personalize interactions and resolve issues more efficiently.
I use this almost everyday to manage the assets of my customer.
What do you dislike about the product?
Nothing so far. Everything is easy to manage
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves several key problems related to customer service and support
Inefficient Case Management: Managing a high volume of support cases can be overwhelming. Service Cloud automates many aspects of case management, like routing cases to the right agents, setting priorities, and tracking progress. This reduces manual work, improves response times, and ensures that no case falls through the cracks.
Inefficient Case Management: Managing a high volume of support cases can be overwhelming. Service Cloud automates many aspects of case management, like routing cases to the right agents, setting priorities, and tracking progress. This reduces manual work, improves response times, and ensures that no case falls through the cracks.
King of CRMs
What do you like best about the product?
I have used saleforce service cloud in last 2 organizations and I must say using features like email to case, Einstein co-pilot m have been instrumental in addressing customer QRCs on the go and drive CSAT up !!
What do you dislike about the product?
want to see more and more automations .So awaiting them
What problems is the product solving and how is that benefiting you?
Quick response to customers QRC
Increase CSAT
Self service
Increase CSAT
Self service
Robust System
What do you like best about the product?
Love all the potential features and customizations that can be implemented.
What do you dislike about the product?
Time consuming and costly to implement all the different features.
What problems is the product solving and how is that benefiting you?
Having a centralized hub that gives a 360 view of our clients and their data.
Useful and customizable tool for large and small businesses
What do you like best about the product?
The capabilities of the tool to configure and customize on ourself a large amount of things, the power of the data accessibility in a very fast way considering the quantity of crossed data combined to a complex user interface (complex but efficient).
What do you dislike about the product?
Definitly the price. The price is growing up as fast as the team. Consider another tool or seeing options with other editors already (or not) implemented in the company isn't obvious.
What problems is the product solving and how is that benefiting you?
Lack of customer information, customer service processes not aligned, losing time on inappropriate tasks, etc.
This SFSC the team is more productive, the processes are aligned accross the internal teams, the scalability is interesting.
This SFSC the team is more productive, the processes are aligned accross the internal teams, the scalability is interesting.
Worth the initial setup
What do you like best about the product?
There is tremendous versatility with the service cloud. The variety of features is great. The ability to integrate with various systems is great and reduces our workload quite a bit.
What do you dislike about the product?
Initial implementation can be a bit overwhelming. Also, it feels as though there is a lot of change to be managed with Salesforce. This can require a non-insignificant amount of training to stay up to date.
What problems is the product solving and how is that benefiting you?
Salesforce lets us have a clear picutre of the communications that are happening with our members. We are able to draw insights that we never had before.
Straightforward and easy to follow.
What do you like best about the product?
A lot of features and functionality - multi-tasking made simple.
What do you dislike about the product?
There's definitely a learning curve and requires a bit of a technical discipline.
What problems is the product solving and how is that benefiting you?
Case management and routing with easy to access client information and tracking.
Loving how this works with nonprofit cloud
What do you like best about the product?
I love how I was able to move from NPSP to nonprofit cloud and use service cloud seamlessly.
What do you dislike about the product?
There are just so many options and settings it takes a while to setup, but that is a good thing as well because it shows how much you can do.
What problems is the product solving and how is that benefiting you?
Running nonprofits in a way that helps them succeed.
Comprehensive CRM Solution with Room for Improvement
What do you like best about the product?
- Highly customizable to fit various business needs
- Excellent integration capabilities with other Salesforce products and third-party apps
- Excellent integration capabilities with other Salesforce products and third-party apps
What do you dislike about the product?
- Steep learning curve for new users, especially with complex customizations
- User interface can sometimes feel cluttered or overwhelming
- User interface can sometimes feel cluttered or overwhelming
What problems is the product solving and how is that benefiting you?
Helping sales and admins
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