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GOOD EXPERIENCE AND EASY TO USE
What do you like best about the product?
Great tool to use when managing customer inquiries across phone, email, social media, and more. Easy to also track and resolve customer issues efficiently.
What do you dislike about the product?
Wasting time on excessive data entry when tring to open a case or raise an escalation. Sometimes the terms used can be confusing especially when selecting from options.
What problems is the product solving and how is that benefiting you?
Dealing with customer's query. Knowledge base also provide agents with easy access to solutions, speeding up response times.
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Salesforce Service Cloud: A Powerful Tool
What do you like best about the product?
Salesforce Service cloud has strong information base and consistent integration with other salesforce devices or third party Api
What do you dislike about the product?
Salesforce service cloud is complex to setup and costly too
What problems is the product solving and how is that benefiting you?
with the help of automations it boosts productivity and efficiency
A key piece of value generation in the Salesforce environment.
What do you like best about the product?
Ease of use for both the customer and the company staff. Focus on the customer experience ensuring a 360 view of all of them. A good implementation of Service Cloud accompanied by a correct Customer Experience strategy makes it a powerful sales tool.
What do you dislike about the product?
The native interface of SF Service Cloud at the UX/UI level and the difficulty in terms of both code and economic resources to customize it. The same situation occurs with all Salesforce products.
What problems is the product solving and how is that benefiting you?
In an initial phase, SalesService Cloud helps you organize and activate a customer service strategy, but in later phases, it provides a 360-degree view of the customer, to become a sales lever if connected with the CRM (sales module). Simultaneously, working on automations helps you be more efficient while offering a better experience to the customer/market.
More benefits to using Salesforce than cons
What do you like best about the product?
I love the customizations that an organization can enable. There are a lot of feautres, and integrations that you can pick and choose from when building out your consoles.
Salesforce also has a variety of training resources as part of their Trailhead learning platform. It's a great tool to level up your Salesforce skills.
Salesforce also has a variety of training resources as part of their Trailhead learning platform. It's a great tool to level up your Salesforce skills.
What do you dislike about the product?
While Salesforce allows for a lot of customizations, it can be difficult for smaller organizations to explore the full potential of the system. While Salesforce has Trailhead, and a decent customer support team, I recommend having at minimum a Salesforce admin on your team.
What problems is the product solving and how is that benefiting you?
Salesforce provides wonderful support and complimentary licenses to our NPO. The system also allows for AMS integrations which enable us to process membership applications run events, managecommittees, etc.
Intuitive and easy to use!
What do you like best about the product?
It's automations! It really makes it easier to keep customers engaed and allows you to save a lot of time.
What do you dislike about the product?
I wouldn't change anything for now because this is the best CRM I've used, so far.
What problems is the product solving and how is that benefiting you?
The automations make it a lot easier for me to keep a constant communciation with my customers without the risk of forgetting to reach out to some of them!
A Software for your schedule and other things that will make you lose your mind.
What do you like best about the product?
The only thing about this is that my schedule is there for my job. DO NOT DO IT!
What do you dislike about the product?
Everything else is extremely messy and it's like a treasure hunt looking for the right page or getting back to the previous page. I have been on this for years and I still dislike this program.
What problems is the product solving and how is that benefiting you?
I have explored all of this and honestly I do not know what this actually does. Its not clear to someone just learning to use a software like this. You will be stressed out and pulling out your hair. AMEN
Salesforce Is the best interact with customers
What do you like best about the product?
Easy to use user friendly interface and we don't need other tool to sending email we can use salesforce to sending emails
What do you dislike about the product?
Nothing to dislike salesforce is the best CRM platform
What problems is the product solving and how is that benefiting you?
Case creation and all
Comprehensive Review Of Salesforce Service Cloud
What do you like best about the product?
One of the best features of Salesforce Service Cloud is its seamless integration with other Salesforce products, creating a unified platform for managing customer interactions.
This integration allows service agents to have a 360-degree view of the customer, making it easier to personalize interactions and resolve issues more efficiently.
I use this almost everyday to manage the assets of my customer.
This integration allows service agents to have a 360-degree view of the customer, making it easier to personalize interactions and resolve issues more efficiently.
I use this almost everyday to manage the assets of my customer.
What do you dislike about the product?
Nothing so far. Everything is easy to manage
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves several key problems related to customer service and support
Inefficient Case Management: Managing a high volume of support cases can be overwhelming. Service Cloud automates many aspects of case management, like routing cases to the right agents, setting priorities, and tracking progress. This reduces manual work, improves response times, and ensures that no case falls through the cracks.
Inefficient Case Management: Managing a high volume of support cases can be overwhelming. Service Cloud automates many aspects of case management, like routing cases to the right agents, setting priorities, and tracking progress. This reduces manual work, improves response times, and ensures that no case falls through the cracks.
King of CRMs
What do you like best about the product?
I have used saleforce service cloud in last 2 organizations and I must say using features like email to case, Einstein co-pilot m have been instrumental in addressing customer QRCs on the go and drive CSAT up !!
What do you dislike about the product?
want to see more and more automations .So awaiting them
What problems is the product solving and how is that benefiting you?
Quick response to customers QRC
Increase CSAT
Self service
Increase CSAT
Self service
Robust System
What do you like best about the product?
Love all the potential features and customizations that can be implemented.
What do you dislike about the product?
Time consuming and costly to implement all the different features.
What problems is the product solving and how is that benefiting you?
Having a centralized hub that gives a 360 view of our clients and their data.
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