Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Desk.com has provided an easy process for managing support requests.
What do you like best about the product?
All relevant information to the client, account and the issue are accessible from the main issue screen.
What do you dislike about the product?
You can't fully customize the dashboard, and the settings can be difficult to work through when setting up the system or making changes.
What problems is the product solving and how is that benefiting you?
Better tracking support requests and response time.
Recommendations to others considering the product:
Ability to get notifications based on updates to integrated systems. For example, a notification when a link jira card is marked closed.
- Leave a Comment |
- Mark review as helpful
The support is exceptional.
What do you like best about the product?
The support team, they are always so quick to return my calls or help me with our Desk set up, which is quite unique.
What do you dislike about the product?
My "First World problems": The brands not being in alphabetical order on the channel and content screens (we have over 50). Not having a "check" or "uncheck all" button for the relevant brands when adding content. Business Insights seems to have some problems with accuracy, or perhaps I misunderstand it. Not being able to insert images into the emails/cases when we respond to customers.
What problems is the product solving and how is that benefiting you?
It helps of keeps track of cases and when cases/customers "fall between the cracks" so they don't get missed. It helps with our reporting figures.
Desk.com Review
What do you like best about the product?
The interface is slick and it's easy to navigate and search old cases in.
What do you dislike about the product?
Sometimes it's down and the Next Gen agent has taken some getting used to. Once I tried to BCC a bunch of people but it only sent to one address.
What problems is the product solving and how is that benefiting you?
Being able to calculate productivity among employees has been fast and simple
So far so good. I haven't had any unreasonable issues with the software
What do you like best about the product?
It's ease of use and the portability/integration with SalesForce.com
What do you dislike about the product?
Nothing really, the UI is ok, and the screens are laid out resonablly
What problems is the product solving and how is that benefiting you?
We use it as a tracking tool for IT Support and Technical Support Help desk issues
:)
What do you like best about the product?
Easy to use, straightforward UI design, great access to data for analysis.
What do you dislike about the product?
Can be slow at times and sometimes downtime will go unnanouced.
What problems is the product solving and how is that benefiting you?
Agent quality and improvement over time. Great way to monitor daily/weekly resolves & see quality and correct use of labels and macros.
User friendly, not necessarily intuitive
What do you like best about the product?
The clean look and feel of the system.
What do you dislike about the product?
I find the search function to be difficult, and the site was down very often.
What problems is the product solving and how is that benefiting you?
There are good API options.
Desk has been an incredibly helpful tool for managing our customers.
What do you like best about the product?
The contact notifications are extremely helpful in maintaining service levels. This ensures that customers do not fall through the cracks. Even if an agent is out, desk has the ability to have notifications that allow other agents to see any pending cases.
What do you dislike about the product?
My only dislike of desk is that there is sometimes a lack of flexibility in how the notifications can be structured for agents that are not always logged into desk. This is not an issue for active desk users.
What problems is the product solving and how is that benefiting you?
We are finding better ways to communicate with our customers.
Quality out of the box product
What do you like best about the product?
Desk is easy to use and intuitive. It works well for a small customer support team that doesn't require a lot of customization.
What do you dislike about the product?
The labeling system for use with reporting can be challenging and the business insights can be unreliable at times.
Desk will also suffer long, unexpected outages that you wouldn't expect for a SalesForce company.
When customization is needed, the software can fall short. Especially when it comes to tracking and reporting detailed metrics related to support initiatives.
Desk will also suffer long, unexpected outages that you wouldn't expect for a SalesForce company.
When customization is needed, the software can fall short. Especially when it comes to tracking and reporting detailed metrics related to support initiatives.
What problems is the product solving and how is that benefiting you?
We use Desk to handle all of our customer service and help center needs.
We've realized how easy it is to train new agents on Desk.
We've realized how easy it is to train new agents on Desk.
Salesforce is one of the best CRM
What do you like best about the product?
This solution is delivered over the web, which means you will be able to access it anywhere as long as you are connected to the Internet. This will also let your company deliver customer information from any data source and allows multiple departments to engage with customers online and share with them applications built on on-demand platform.
What do you dislike about the product?
This web heavy solutions also means you will have limited off-line access to it.
What problems is the product solving and how is that benefiting you?
One of my clients was looking for an easy solution to house their sales database. After seeking a several options. We decided to deploy Salesforce Customer Portal solution.
With search and knowledge base capabilities, along with full online case management, we deploy this solution in less than a week. And they've been using it ever since. From sales management, collaboration customers data, my client has reinvigorated it's customer service and produced a solid core in their sales data workflow.
With search and knowledge base capabilities, along with full online case management, we deploy this solution in less than a week. And they've been using it ever since. From sales management, collaboration customers data, my client has reinvigorated it's customer service and produced a solid core in their sales data workflow.
Recommendations to others considering the product:
With customization as key component to Salesforce Customer Portal. It will help any business in any industry to have their own custom solution CRM. And don't forget Salesforce dedication to support. This platform will help any companies to grow and I would recommended in a heartbeat.
There are better ones out there
What do you like best about the product?
I loke that is tied to Salesforce. That is something very useful in the organization. The reporting can be great and it has very good integrations with APIs
What do you dislike about the product?
It is great for a big organization, not for small scale ones. It has a ticket only focus that makes the app limiting to some companies that need a more robust set of help desk software
What problems is the product solving and how is that benefiting you?
- Help desk
- Social Media CRM
- Social Media CRM
Recommendations to others considering the product:
I wouldnt recommend
showing 5,371 - 5,380