Advanced Email Security
Mimecast: Work Protected™External reviews
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very granular controls
What do you like best about the product?
You have tons of control to filter your email. I don't know for sure, but it's probably 99.9% accurate. Support is quick to respond and know the product well. I'm on the lowest support tier, but they still help quickly and give me thorough info to tune our system.
What do you dislike about the product?
Took me about 1 year to mostly understand all the capabilities to tune the system. And after that year, it still misses spam and phish emails. Kind of frustrating. Support suggests I create more manual rules to filter. Regex, text string, header, envelope, IP address, etc. But the kind of "PMP training" and "Buy our B2B list" spam should be blocked without a special rule. Avanan catches that kind of spam, so why can't Mimecast.
What problems is the product solving and how is that benefiting you?
Initial email filter. Highly configurable. Does great to block the trash.
Lots of protection in a single pane of glass.
What do you like best about the product?
My favorite thing about Mimecast is the single-pane of glass interface. Our last product we had to jump to several different places to see and do things. Not with Mimecast. It also features a tabbed interface so you can switch back and forth from different areas without having to navigate back to somewhere you were previously. Mimecast offers quite a bit of granularity and covers several features our last product didn't. One that comes to mind is looking at domains, etc. that are in other language sets. To me it looks like english but in reality the letter or letters are something else.
Also rules are ordered automatically so you don't have to worry about putting a rule in the right place. If you need to make absolutely sure a rule is processed first there is a checkbox to do so.
Mimecast's KB system is pretty thorough and we can usually find the documentation we need to implement a feature. But if we can't or need help their support is quick and easy to work with.
Also rules are ordered automatically so you don't have to worry about putting a rule in the right place. If you need to make absolutely sure a rule is processed first there is a checkbox to do so.
Mimecast's KB system is pretty thorough and we can usually find the documentation we need to implement a feature. But if we can't or need help their support is quick and easy to work with.
What do you dislike about the product?
We also purchased archiving and the ingestion process of old data was not as friendly as I feel it should be. We ultimately had to restore our old database with Veeam and have Veeam break it up in chunks. In some cases you can do things in several places which can be confusing to find a rule or figure out where a rule should be.
What problems is the product solving and how is that benefiting you?
We really wanted something that is in a single pane of glass that also encompasses archiving. Mime cast definitely achieves that. We wanted an easier interface to view as our old product looked like it was out of the 90s and not as pretty. While there are multiple ways of doing some things, most Mimecast has reduced this problem significantly.
Recommendations to others considering the product:
We utilized services to help set Mimecast up. I recommend it as it makes implementation fast. Also, you have to request the medical dictionary if that's something you're looking for. Don't be afraid to ask for things. Sales will work really hard to get your business.
Complex but Good services
What do you like best about the product?
The completeness of the platform. It covers a lot on the email security aspect. The search is quick in the logs or the archive is quick.
What do you dislike about the product?
Not always easy to find what you wants in the menu, but the search bar helps.
What problems is the product solving and how is that benefiting you?
Less spam and we are training our staff to recognize phishing emails. We are more secure and have les security breach. The human aspect is now more inform on what a phishing email look like so they can be better at discarding them
Confidence in your email security equates to a better nights sleep
What do you like best about the product?
Ease of use, catches a lot more than other products we've tried. Good tech support and great training especially compared to Knowb4 which are mind numbing to watch. There are also other features that we just learned about the other day which would have been nice to know from the beginning as it would have saved us money but we will absolutely use those features going forward because having everything with one vendor is so much easier not only from a technical perspective but also from a cost and ease of renewal perpespective
What do you dislike about the product?
So far haven't found anything we dislike only thing I can think of is the difference between Release & Release for this user. Complicated to setup. Needed to call support desk for all policies installed on the mimecast system to get everything working correctly. Our attempts at doing it ourselves failed.
What problems is the product solving and how is that benefiting you?
Reducing the number of junk mail we receive but more importantly reducing the number of malicious mail. I really like the reputation check.
Benefits is confidence that it will catch most malicious emails and I love that it learns based on our emails sent.
Benefits is confidence that it will catch most malicious emails and I love that it learns based on our emails sent.
Recommendations to others considering the product:
I would highly recommend turning on mimecast to watch your outgoing mail, it's learning capabilities help reduce the amount of emails being caught and created less friction with users whose emails were being held.
Reliable service for Mail Hygiene
What do you like best about the product?
Accuracy of their algorithm to filter out spam. Good Performance of the admin portal. Excellent, knowledgeable support.
What do you dislike about the product?
URL filtering (overwrite of links). Browser window pops up every time an email is released. Slow to roll out DC in Canada.
What problems is the product solving and how is that benefiting you?
Virus/Spam filtering,
Mitigating Impersonation attacks.
Disaster Recovery (partial, if the mail servers are down).
Mitigating Impersonation attacks.
Disaster Recovery (partial, if the mail servers are down).
Recommendations to others considering the product:
Make sure you go thru all Best Practices and update default policies to ensure they meet your security standards.
Mimecast is a good product
What do you like best about the product?
Mimecast Archive, email continuity and email search are very good products. Large file send and Email encryption are handy.
What do you dislike about the product?
Mimecast white labels much of the security features. They are not great at catching phish emails or URL scanning leaves a bit to be desired. However, it's way better than most options on the market.
What problems is the product solving and how is that benefiting you?
TTP and email security tools are ok. Users are warned that links may be harmful. Policies can label external email so users can treat spoof/fake emails quicker. URL protection just isn't as accurate as we would like. Lets face it. bad actors are getting smarter every day and Mimecast helps but it's not a silver bullet.
Recommendations to others considering the product:
I feel an onion/layered approach to security is best. So using a gateway security product in conjunction with an API based one is the best solution. We are an O365 customer and they have had service outages in the past. A gateway solution gives you tools to mitigate a Microsoft event, keeping email flowing and assuring your customers do not notice it. I don't feel there is a total one stop shop for security. Mimecast is a good tool for you to put in your security shed.
Mimecast Email Security TTP
What do you like best about the product?
Mimecast Email TTP Security has been very beneficial for us. High availability, increased protection, and the ability to scan inbound, internal and outbound emails.
What do you dislike about the product?
Using the portal is slow when searching the archive as an administrator. For the end user the search function for archiving sometimes is difficult try to click the right folder to get results.
What problems is the product solving and how is that benefiting you?
increased cyber security for blocking malicious emails. Be able to use the system when our exchange server is down and the Archive feature.
Great
What do you like best about the product?
Its effectiveness in blocking unwanted mail. Customer support is fantastic. They have always responded quickly to tickets, their online documentation is extensive, and the training they provide is very helpful. They are adding new features constantly.
What do you dislike about the product?
Some of the configurations for rules to block mail are not as intuitive as they could be for new users.
What problems is the product solving and how is that benefiting you?
It has cut our spam by a high %. We also use it to prevent users from falling victim to phishing scams, as well as blocking virus and malware from affecting our systems.
Recommendations to others considering the product:
I would set up a 30 or 60 day trial if they offer it and work with their sales engineers to get dialed in. I don't think you will be disappointed with the product.
Great service, reasonable cost, very customizable
What do you like best about the product?
Very customizable to the point of creating specific policies all the way down to the individual level. The biggest perk is the Outlook plugin which keeps the end users happy with easy checking if something new came in that seems suspicious.
What do you dislike about the product?
Over the last couple years there has been a few service hiccups - all resolved quickly. With so many settings, you can get a little lost in the analysis flow if you need to create different workflows for C level employees.
It works too well. We hear "I'm not getting email from so and so" on occasion. Upon looking in to the scenario, it's because the sending party screwed up something like their SPF record. :)
It works too well. We hear "I'm not getting email from so and so" on occasion. Upon looking in to the scenario, it's because the sending party screwed up something like their SPF record. :)
What problems is the product solving and how is that benefiting you?
We had some whaling issues before Mimecast. This has prevented that with impersonation protect and a robust SPF and DMARC checking.
End users would create numerous help desk tickets to release an email they think came in that they were missing. They would get a report every 4 hours, but that wasn't good enough. We have Mimecast configured the same, but the ease of use with the Outlook plugin make it instantaneous to look.
End users would create numerous help desk tickets to release an email they think came in that they were missing. They would get a report every 4 hours, but that wasn't good enough. We have Mimecast configured the same, but the ease of use with the Outlook plugin make it instantaneous to look.
Recommendations to others considering the product:
Talk to a sales person. They are extremely knowledgeable and will demo anything. The Outlook integration is brushed off by many of their competitors when brought up, but when you see it in action and realize the end user experience/acceptance factor, it wins.
Check their documentation online. I was surprised at how much is available that you can read up on before even signing up to get an understanding on how it can be configured.
Check their documentation online. I was surprised at how much is available that you can read up on before even signing up to get an understanding on how it can be configured.
Mimecast Email Security
What do you like best about the product?
Portfolio is comprehensive and provides strong security for my users. As an admin the setup is easy and allows for lots of customizations and integrations.
What do you dislike about the product?
Support can be slow to respond and the only way to get support quickly is to call in.
What problems is the product solving and how is that benefiting you?
better protection on inbound and outbound email for malware and spam. Mimecast does a very good job of keeping spam from reaching my inboc
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