Advanced Email Security
Mimecast: Work Protected™External reviews
333 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Consistent performance and excellent support
What do you like best about the product?
Good support for SAAS is imperative, and Mimecast support exceeds that in the experience we have had. The feature we use are reliable and we see new features added regularly. Any issues in service is met with thorough and timely information as well as there being almost no interruption in services provided in three years. The products we use are completely configurable for our needs and there seems to be no shortage in customization to meet requirements we have seen.
What do you dislike about the product?
The learning curve for some of the features we use requires a call to support to fully understand. This is not a problem, more of a struggle for me to find something I dislike.
What problems is the product solving and how is that benefiting you?
Complete control over blocked senders and allowing users to manage their own permitted and blocked lists.
Complicated, but worth it.
What do you like best about the product?
The service is very thorough. So thorough that sometimes it frustrates users who want or need simple attachments, but Mimecast knows the potential for those attachments to be malicious, so it blocks them. Personally I'd rather be safe than sorry.
What do you dislike about the product?
It is a very complicated service to use. VERY. If I'm modifying a rule, or adding some exlusion somewhere, I almost always have to have tech support help me out. Or especially on a Discovery case if we're involved in a lawsuit. But the day to day operations I've managed to get much better at over time, so I'm feeling better about some basic tasks.
What problems is the product solving and how is that benefiting you?
I guess I'm not really having problems, except what I mentioned above, that sometimes users need or want certain attachments that Mimecast blocks, and I have to get Mimecast technical support to help me make rules for those exclusions. I think the benefits are self evident. We're a much safer company for using Mimecast, and my users are definitely facing fewer online dangers in their day to day work experiences.
Recommendations to others considering the product:
Take the time to have your admins do training. And then have them do it again.
Reliable and secure
What do you like best about the product?
To my knowledge, we've never had an outage in the two years we've been using Mimecast Email Security. Most of the email attacks we've encountered, Mimecast has had a solution available; i.e. Impersonation Protect.
What do you dislike about the product?
Most of my time I spend in Mimecast is to troubleshoot email delivery issues. I find it difficult to almost impossible to determine what module blocked a particular message. Similarly, while it has improved somewhat, I still have to use different searching tools to find the details I need. I wish there was ONE search tool and ALL the details (Like SMTP header info) were available; instead of needing to 'hop' around. Hopefully that makes sense...
What problems is the product solving and how is that benefiting you?
Clearly spam blocking and Malware, but more importantly Impersonation Attacks and unsafe URL checking. Without these features, I'd have to spend time with end users cleaning systems of malware or warning users of Impersonation Attacks.
Recommendations to others considering the product:
While possibly more powerful than previous tools used, it will require additional research/learning time before deploying settings/features.
Mimecast Email Protection is robust tool and has saved our company time and energy.
What do you like best about the product?
What I like best about Mimecast Email Protection is the granularity which you can apply policies for different types of email. On top of the normal spam scoring feature we also leverage the Impersonation Protection, Attachment Protection and Anti Spoofing Protection to guard against malicious email attacks.
What do you dislike about the product?
One of our biggest frustration is having multiple policies set up in the Impersonation Protection that apply to specific executive users but still having the generic policy be applied instead of the specific one. I was told by Mimecast support there was no way to ensure the specific user policy is applied instead of the generic one.
What problems is the product solving and how is that benefiting you?
One of the biggest problems that has been solved using Email Security is weeding out the impersonation attacks and phishing and whaling email attacks we see come through on a daily basis. The other problem is protecting our users from potentially harmful links in seemingly safe emails.
Also, protecting our users from emails claiming to be from an internal address but sent from an external source.
Also, protecting our users from emails claiming to be from an internal address but sent from an external source.
An excellent Email Security and Threat Protection solution.
What do you like best about the product?
The granularity with which we can manage users, groups of users and how they interact with the system by setting up notifications of quarantines, journals of held emails or even just tagging on email delivered to their mailbox depending on their level of sophistication or work function and needs. We also appreciate the ability to watch for outgoing PII or PHI in order to place holds on potential information leaving our environment. This is only a little bit of what you can do with Mimecast's solution because it is so highly customizable. Mimecast is always ready to help with guides, instruction and web based learning.
What do you dislike about the product?
Because of the level of granularity and customization it is sometimes not super intuitive but there are always trade-offs.
What problems is the product solving and how is that benefiting you?
Automated classification and holds of potential PII and PHI leaving our environment. Compliance tracking. Customized user templates for different usage styles and capabilities. Reduction and control of unnecessary email, phishing attempts and malicious content.
Recommendations to others considering the product:
I'd highly suggest giving it a short or Demoing it. You can't go wrong using Mimecast to get better control and protection. They also have secure mail options so that people outside your organization can access emails that you need tighter control for. While their documentation is top notch, don't be afraid to ask questions on how to do things. They'll point your in the right direction or walk you through what needs to be done.
Mimecast does a lot of things great with a few minor annoyances
What do you like best about the product?
I like how Mimecast gives you a lot of control over various policies and definitions.
What do you dislike about the product?
There's a few things that can be annoying... For example, the Greylisting feature requires previously unknown senders to retry messages to verify RFC compliance. A lot of OTP servers are not RFC compliant apparently which causes those messages to be rejected. These emails come from randomized email addresses, so you're unable to add them to you permitted senders list. The issue could be avoided if the Greylisting feature had an option to hold the email for review instead of flat out rejecting them.
What problems is the product solving and how is that benefiting you?
Email protection, one benefit is knowing that if Mimecast says the email is safe it probably is. There is a lot of scanning that goes on behind the scenes and it gives peace of mind.
Recommendations to others considering the product:
Take your time in implementing and do a lot of testing.
Mimecast email security works fairly well for us and meets most of our expectations.
What do you like best about the product?
I like the impersonation detection feature.
What do you dislike about the product?
The impersonation detection is not 100%. At times emails slip through that should be blocked.
What problems is the product solving and how is that benefiting you?
Blocking viruses, impersonation attacks, ransomware attacks, spam.
Recommendations to others considering the product:
I recommend this product to others considering email security and threat protection. I like this product and the possibilities and options it offers. In comparison to other similar leading products, this product does hold it's own high standards.
Great Email Protection and Service
What do you like best about the product?
Spam and malicious email blocking. I never realize how much crap gets sent to us that we never see until I go into the admin console and see them.
What do you dislike about the product?
The admin console is cumbersome to use. If I want to look at Attachment Protect, if have to go to multiple locations depending on if I want to release an attachment, setup a policy, or reporting.
What problems is the product solving and how is that benefiting you?
All kinds! Spam and malicious email blocking, protection again bad attachments, URL protection, spoofing protection, etc...
Recommendations to others considering the product:
I highly recommend following the advice and settings from their implementation tame and their support team. They have a great support staff that will see you through implementation, changes you want to make, or troubleshooting issues you have. Also, they have a very extensive knowledge and documentation site that has a lot of good information. Not only with how to configure or setup their products, but also general email and security information. I really didn't know how email and security all worked together (What's a SPF record?). But I learned more about it through their site.
Mimecast is a simple, easy to use program, both for the users and administrators.
What do you like best about the product?
Outlook plugins, daily hold queue email.
What do you dislike about the product?
Configuration complexity (very grainular)
What problems is the product solving and how is that benefiting you?
Email archiving and spam type email filtering.
Recommendations to others considering the product:
While we do have false positives, they could easily be remediated by loosening our policies. Mimecast has done a great job of filtering the bad while letting the legit through.
Excellent email security service
What do you like best about the product?
Mimecast offers a variety of services to protect end users from potential security threats via email. There are highly customizable policies that can protect end users from malicious attachments, phishing attacks, etc. Also great customer service!
What do you dislike about the product?
There have been a few outages since we partnered with Mimecast which sometimes prevents end users from accessing files and other content in emails.
What problems is the product solving and how is that benefiting you?
Since utilizing Mimecast's technology, we have had very few issues with email security. This system allows us to spend less time dealing with malicious emails arriving in people's inboxes.
showing 111 - 120