Nexthink Infinity Platform
Nexthink SAExternal reviews
360 reviews
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G2 review
What do you like best about the product?
Easy to use and intuitive. Good support team
What do you dislike about the product?
I struggle with reporting but I think that is because I don't use it often as not within my role.
What problems is the product solving and how is that benefiting you?
We have been able to target our user guides to specific pages which helped the users of our system and hopefully reduced the number of calls.
Recommendations to others considering the product:
Use the support team to fully understand the AppLearn and how it can help your business from the outset. There were some things we didn't know we could use until 2 years in.
Very User Oriented and Easy to use
What do you like best about the product?
It is a very user-oriented and easy-to-use feature. From an user perspective, it is very well welcomed. The display is very professional and extremely easy to access, having a lot of options for content view, search, etc.
What do you dislike about the product?
Nothing to mention at this point. Keep up the good work and looking forward for feature enhancements.
What problems is the product solving and how is that benefiting you?
Providing content for company users
Very useful tool + highly customer oriented staff = great partnership combo
What do you like best about the product?
The easiness with which you can navigate through the application as an admin in the backend. It is very intuitive and can support a lot of data inputs. I like that is has a statistics part that offers insights into many aspects. From a user perspective, I believe it is quite helpful and easy to use.
What do you dislike about the product?
So far I have not encountered a feature that I dislike. Of course, as any system it is not perfect and improvements shall always be made.
What problems is the product solving and how is that benefiting you?
We have maximized product knowledge amongst our users whilst reducing the training hours that were needed in order for the colleagues to have the same level of information as they can now find directly in the systems in scope, at their fingertips.
Great Experience with AppLearn and the Adopt Team
What do you like best about the product?
The help on-demand with AppLearn was a game-changer when implementing our new LMS system. The Adopt team was a great partner and a pleasure to work with.
What do you dislike about the product?
I think the generation of content and keeping content relevant is the most challenging. It is an on-going effort and does not stop once your system is live.
What problems is the product solving and how is that benefiting you?
We are solving the need for reaching out to a support person, along with minimizing frustration on where to find assistance or guidance when using or LMS system.
Recommendations to others considering the product:
If you are implementing a new system and standing p AppLearn as part of your user community support, consider it a mini-project within your implementation project. Do not underestimate the time for planning.
An excellent tool that helps users navigate through materials and processes with ease
What do you like best about the product?
The team is excellent and accommodating. Applearn keeps adding useful functionalities regularly.
The support team is also swift and helpful.
The support team is also swift and helpful.
What do you dislike about the product?
Allow customer to create their own trails.
What problems is the product solving and how is that benefiting you?
Analytics part
useful for training material! once you've been shown how to create your own it is really simple.
What do you like best about the product?
Smartpages are handy and sequence tooltips
What do you dislike about the product?
sometimes buttons aren't where I'd expect
What problems is the product solving and how is that benefiting you?
creating training for a new system
Recommendations to others considering the product:
support from Applearn is great
it's an useful tool in order to guide user through processes
What do you like best about the product?
I like most useful is the possibilities offered by the trails as well as the smartpages, and especially the latest feature of the linked tooltips
What do you dislike about the product?
If you need to change a trail you need too many steps due to reorder steps,...
What problems is the product solving and how is that benefiting you?
As I said before the main problem solved by applearn is to guide users through processes in a very easy way
Satisfied with the product
What do you like best about the product?
The UI is quite user-friendly, especially when it comes to the Dashboards, which has numerous graphs which make the experience satisfactory.
What do you dislike about the product?
Understanding the whole product can be challenging for a new user as the details are vast.
What problems is the product solving and how is that benefiting you?
Used it for development purposes, it helped us to retrieve data easily with the help of editors and filters.
I like to recommend Nexthink to colleagues because it very usefull.
What do you like best about the product?
The real-time data of the device and user to monitor the health of the device and network.
What do you dislike about the product?
It's not displaying or providing the trending data for CPU, Memory, Disk IO, Network.
What problems is the product solving and how is that benefiting you?
It helps to resolve the end user's system health issues.
Working with AppLearn to launch a new CRM
What do you like best about the product?
Working with AppLearn to configure and launch Adopt on our new D365 CRM was a delight. We have professional and fully supported interfaces with all members of our joint team working to deliver Adopt within tight timelines to launch our new CRM. From the PM, to the Technical Team and Content Creators - everyone was mindful of our timelines, worked over and above to meet them while producing high-quality products. The product itself was ideal for our needs and represented excellent value for money against that of the competitors. We will look to use it for further new system launches within our company.
What do you dislike about the product?
The main downside was the over-complicated nature of producing the QRGs. This is not the fault of the team delivering them and their skills in making the products - as we progressed with building and understanding our system it became easier for us to make them ourselves as opposed to quite a long review process involving commenting on pdfs when we'd have been quicker directly editing the first drafts, in PowerPoint ourselves.
What problems is the product solving and how is that benefiting you?
We were solving the need for training on our new system; the benefits were in having a system which could be used whilst using the system and having high-quality content such as the videos and QRGs along with the tooltips which can all easily be customised and edited as required.
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