Nexthink Infinity Platform
Nexthink SAExternal reviews
360 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great addition to SAP SuccessFactors for user enhancement and insights
What do you like best about the product?
Tool Tips and the new analytics insights
What do you dislike about the product?
Cant set end dates to smart pages so have to manually deactivate them
What problems is the product solving and how is that benefiting you?
Supports HR in completing actions correctly by using wilbur help as its easy to find and the user can access materials easily without going off page which encourages uptake
We can also see which users are viewing which pages and viewing which help materials which helps us assess the effectivness of comms and training - and identify potential holes in our processes
We can also see which users are viewing which pages and viewing which help materials which helps us assess the effectivness of comms and training - and identify potential holes in our processes
Ita great end user experience monitoring tool but would like to work on limitations.
What do you like best about the product?
Compaign and Remote action. Network monitoring also
What do you dislike about the product?
It didnt monitor registry.
Limited numuber solutions(remote actions).
Not capturing driver failure or hardware failures.
Limited numuber solutions(remote actions).
Not capturing driver failure or hardware failures.
What problems is the product solving and how is that benefiting you?
Improved end user experience interms of automated solutions.
Performed compaign like surveys for awareness.
Monitored SCCM client or antivirus client health and imrpoved performance..
Performed compaign like surveys for awareness.
Monitored SCCM client or antivirus client health and imrpoved performance..
Recommendations to others considering the product:
nothing
AppLearn has helped our end users navigate Workday and understand how to complete business processes
What do you like best about the product?
The ability to give as much support to our end users in a variety of different ways in order to help them navigate Workday and complete the business processes accurately and swiftly.
What do you dislike about the product?
We had some small config issues at first
What problems is the product solving and how is that benefiting you?
Better end user experience.
Increased adoption
reduction of errors
quicker end to end process times
Increased adoption
reduction of errors
quicker end to end process times
Nexthink implementation and support for JLP customer
What do you like best about the product?
● DEX scoring and ability to baseline and measure end user experience
● Ability to proactively monitor end user devices and behaviour, allowing early visibility and root cause identification of issues that could impact productivity
● Detailed PC information and event logs
● Better management of devices based on the enhanced monitoring the tool allows. For example, we will have the capability to monitor device metrics related to system health, performance and application usage
● Ability to proactively monitor end user devices and behaviour, allowing early visibility and root cause identification of issues that could impact productivity
● Detailed PC information and event logs
● Better management of devices based on the enhanced monitoring the tool allows. For example, we will have the capability to monitor device metrics related to system health, performance and application usage
What do you dislike about the product?
Custom reporting needs to be improved in the dashboard.
What problems is the product solving and how is that benefiting you?
● Better management of devices based on the enhanced monitoring the tool allows. For example, we will have the capability to monitor device metrics related to system health, performance and application usage
● Provide key information for EUC Asset Refresh activities. We will be able to prioritise the worst performing/oldest devices for early refresh
● Provide key information for EUC Asset Refresh activities. We will be able to prioritise the worst performing/oldest devices for early refresh
Nextgen User Experience
What do you like best about the product?
Alignment of the Nexthink with customer goals & successful collaboration with partners!!! The team is a bunch of committed professionals who are very enthusiastic & systematic in their solution approach.
What do you dislike about the product?
Nothing that i can think of at the moment.
What problems is the product solving and how is that benefiting you?
Digital user experience is the buzzword. We have been driving self-healing automation, Employee engagement & information probing automation. There were signifacnt benefits which were achived, I'm listing down a few of them
Under Employee engagement following benefits were achieved -: ~80% of the target employees answered the campaign. ~56% of the employees expressed their satisfaction with the RTT function.
Under Self Healing - 1. reduction of P/w reset tickets by approx 5% in just two mnths, we expect the no's to increase in the coming months. 2. ~27% decrease in the number of devices not rebooted >= 5 days n ~2 months from 2.1k devices on 16th March to 1.54k devices on 14th May
Under Employee engagement following benefits were achieved -: ~80% of the target employees answered the campaign. ~56% of the employees expressed their satisfaction with the RTT function.
Under Self Healing - 1. reduction of P/w reset tickets by approx 5% in just two mnths, we expect the no's to increase in the coming months. 2. ~27% decrease in the number of devices not rebooted >= 5 days n ~2 months from 2.1k devices on 16th March to 1.54k devices on 14th May
A new experience with NexThink
What do you like best about the product?
The capability of NexThink to collect information from endpoints and displaying the same which anybody can understand, especially on the DEX Score and the pointers behind it. Also the reporting feature and campaigns are very useful to the technical as well as the management team.
What do you dislike about the product?
One point I have a concern is the requirement for downloading NexThink Finder and getting it installed. This will become a struggle, especially when working on Virtual Desktops.
What problems is the product solving and how is that benefiting you?
We have almost 20 points noted from the baselining and DEX score, with Slow boot time being the top on the list and usage of various IM (Teams and Skype ) . Actions are taken to resolve all the 20, along with customer approval and support.
True Live Experience Review as Service Provider
What do you like best about the product?
Being able to manage and resolve complicated issues in simple way. Easy to understand Root causes and easy to devlop and deploy solutions.
What do you dislike about the product?
Sometimes there is mismatch in data from other tools.
What problems is the product solving and how is that benefiting you?
Mainly what kind of tickets we facing from users and Memory/CPU usage, Performance issues being the common issue to resolve.
Great proactive tool which helps in enhancing performance
What do you like best about the product?
Nexthink takes IT support to the next level by providing proactive and also in-depth information of End-user machine performance, which provided valuable information to the support team.
What do you dislike about the product?
Portal login issues and slowness of the portal which creating dashboards.
What problems is the product solving and how is that benefiting you?
Proactive monitoring of business applications and system performance helps in enhancing business productivity.
Nexthink - Does the thinking
What do you like best about the product?
If you are after Proactive Incident management , great enterprise wide operational insights and finetuning the Roadmap for your end user devices, look no further. A Great tool and customer focus friendly people to support you along the journey.
What do you dislike about the product?
Nexthink ofer Auto heal best on your define condition and schedule, would have been awesome if it could selfheal as and when the issue happens.
The dashboard should be realtime instead of previous day.
The dashboard should be realtime instead of previous day.
What problems is the product solving and how is that benefiting you?
Our focus has been in proactive incident management and finding out underlying end user device related issues, so far this tool has given us plenty of insights, avoided incidents with autoheal nad expedited our patching and software deployment compliance rate.
Good tool overall. Very professional support staff to work with.
What do you like best about the product?
The performance of the product and the services provided. You have very good staff working for my engagement like Vani Patel, Zubin. Very helpful and quite knowledgable.
What do you dislike about the product?
Roadmap should be more aggressive to bring in digital changes. Campaign features should improve further.
What problems is the product solving and how is that benefiting you?
Daily IT related, Deployment related issues. the Self heal features have helped a lot in incident reduction
showing 111 - 120