Nexthink Infinity Platform
Nexthink SAExternal reviews
360 reviews
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Nexthink - A delightful tool for Customer Experience
What do you like best about the product?
Nexthik is a extremely helpful tool, I myself using this tool since 6 years almost. This tool has given my customer numerous benifits be it customer Experience, Cost benifits etc. Which makes this tool an amazing tool for your infra.
What do you dislike about the product?
Downside if I think of it, it would be - when we find some devices not reporting as per updated date, It is challenging to fix those devices as there is no way to fix those devices to get them registering to Nexthink again. This is the only dislike I can think of this tool
What problems is the product solving and how is that benefiting you?
We have been utilizing Nexthink for Numerous area :
1. Proactively fixing problems reported.
2. Cost benefits by software metering
3. Reducing Potential P1 & P2's
1. Proactively fixing problems reported.
2. Cost benefits by software metering
3. Reducing Potential P1 & P2's
Recommendations to others considering the product:
This tool has so much potential. You can count on this tool to have a delightful user experience for your organization. All you need is some expert hands to play with this tool, and there you will see numerous Benefits coming to you :)
This is a great tool to see what's going on in the environment especially in EUC area
What do you like best about the product?
The ability to collect the data from end user machines especially actionable data
What do you dislike about the product?
Nothing in specific, but if we could have all modules bundled especially the most widely used one's that would be great
What problems is the product solving and how is that benefiting you?
End user experience is what we are gauging with the help of this tool
Recommendations to others considering the product:
One can go for this tool if they would like to measure digital user experience, this does a lot more than just user experience, Act(self-heal): Easily resolvable issues without user intervention, engage: if your company does a lot of campaigns
Nexthink Experience
What do you like best about the product?
Remote action, Investigations, Live data
What do you dislike about the product?
Device performance details related the CPU usage, CPU usage details broadcasting, Multiple Engines concept
What problems is the product solving and how is that benefiting you?
Realtime issues related to Devices like BSOD, Application crash, Alerts, Remediation.
Benefits :
Automated selfheal activity for system drive cleanup
Automated selfheal activity for system BSOD
Automated selfheal activity for Internet explorer crash
Automated selfheal activity for SCCM service restoration
Nexthink helped in monitoring the migration from Skype to Teams
Nexthink helped in monitoring the migration from Symantec to Windows defender
Key application service Monitoring
Dashboard which is highlighting 3 manufacturer key performance in single dashboard
Trend report analysis of crash
Benefits :
Automated selfheal activity for system drive cleanup
Automated selfheal activity for system BSOD
Automated selfheal activity for Internet explorer crash
Automated selfheal activity for SCCM service restoration
Nexthink helped in monitoring the migration from Skype to Teams
Nexthink helped in monitoring the migration from Symantec to Windows defender
Key application service Monitoring
Dashboard which is highlighting 3 manufacturer key performance in single dashboard
Trend report analysis of crash
Good & efficient tool. It can be more powerful with more accurate data fetch.
What do you like best about the product?
ACT module is very helpful. It helped me to troubleshoot many issues on VIP machines.
What do you dislike about the product?
Few parameters information is not reliable. Like SMART index, packages version, Binary version. BSOD information also was not fetched properly. for example error label will show root cause of BSOD is driver failure. But it won't show which driver was failed.
Engage module is bit restricted. It can be more useful if we allowed to change font size, color & logo field removal/addition.
Engage module is bit restricted. It can be more useful if we allowed to change font size, color & logo field removal/addition.
What problems is the product solving and how is that benefiting you?
Cache files cleanup, automatic password reset notification, log files(event logs,network logs) fetch for troubleshooting, SCCM agent troubleshooting..etc.
Less time for VIP machines troubleshooting, Less number of password reset incidents, Less number of driver failure machines..etc.
Less time for VIP machines troubleshooting, Less number of password reset incidents, Less number of driver failure machines..etc.
there are few things that has to be inproved
What do you like best about the product?
Remote actions and campaigns on devices.
What do you dislike about the product?
Date whcih is extracted is not in good shape and dashboards are not having much options and graphics
What problems is the product solving and how is that benefiting you?
PC Performance issues
Intuitive Tool for End Users
What do you like best about the product?
SmartPages are a great communication tool with multiple purposes.
What do you dislike about the product?
Better content management is needed for client administration.
What problems is the product solving and how is that benefiting you?
Enabling self service and increasing user engagement. We’ve been able to leverage AppLearn for their seamless overlay to provide content and meet the end users where they need support the most...while they are in the middle of their processes. This reduces end-users time in searching for relevant content to help them complete tasks.
Helpful in app context, support and communication tool
What do you like best about the product?
The ability to meet employees where they are in Workday through a seamless in app experience.
What do you dislike about the product?
I am not as close to it, but content management and archiving could be a bit more structured and automated.
What problems is the product solving and how is that benefiting you?
Providing employees with in app content and support in Workday as part of the launch
Very pleasant people to deal with and a great product
What do you like best about the product?
The product and the support service in general
What do you dislike about the product?
Unfamiliarity with new system they deal with that occasionally cause unexpected results
What problems is the product solving and how is that benefiting you?
Mapping to a new system without any issues. Once resolved, they have been addressed going forward.
Speeding up the onboarding process and decreasing support requests
What do you like best about the product?
• Despite we are still in the evaluation phase YesElf persuaded me it can provide efficient training without personal sessions which is very important in today’s COVID times.
• I like how it looks like - the visual side, users are attracted to a certain place within the screen and it is possible to decide if an object is mandatory or optional. So I am sure they learn more efficiently by following highlighted places, everything else is covered with a soft shadow, they can interact only with buttons, inputs, etc. with which they should to. In this way, they will learn exactly what they need to do or know. YesElf through direct interactions helped to process needed actions even for the first time.
• I like how it looks like - the visual side, users are attracted to a certain place within the screen and it is possible to decide if an object is mandatory or optional. So I am sure they learn more efficiently by following highlighted places, everything else is covered with a soft shadow, they can interact only with buttons, inputs, etc. with which they should to. In this way, they will learn exactly what they need to do or know. YesElf through direct interactions helped to process needed actions even for the first time.
What do you dislike about the product?
So far nothing about the solution. We should have set up out user groups (AD) differently with the distribution.
What problems is the product solving and how is that benefiting you?
Our objectives are:
• Get the new team members on board with ease.
• Gain employee productivity efficiency and engagement
• Improve application adoption and activity time
• Significantly increase information retain. (70% of newly learned information gets forgotten within 24 hours)
• Decrease support demand from novices towards application usage.
• Support independence for new people due to a very often remote approach (COVID)
• Get the new team members on board with ease.
• Gain employee productivity efficiency and engagement
• Improve application adoption and activity time
• Significantly increase information retain. (70% of newly learned information gets forgotten within 24 hours)
• Decrease support demand from novices towards application usage.
• Support independence for new people due to a very often remote approach (COVID)
Nexthink is an amazing tool.
What do you like best about the product?
Real-time issue analysis, user interaction
What do you dislike about the product?
Would like integration with Landesk/SCCM
What problems is the product solving and how is that benefiting you?
We've proactively solved server outages before they were escalated into bigger issues. We're analyzing our network speeds at different sites to improve our network hardware configuration. When users started working form home during the pandemic, we used Nexthink to help address remote user issues that would have previously only been able to fix by them being at an office location. Using Engage, we've reached over 30k users in a matter of minutes rather than depending on emails to get user responses. Benefits include quicker time to resolution for incidents, overall reduction in ticket counts since some issues are fixed before the user opens a ticket, and lower cost of ownership of licensed software since now we have the ability to remove and redistribute software based on usage.
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