Nexthink Infinity Platform
Nexthink SAExternal reviews
378 reviews
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Great tool that has improved the user experience of our finance system!
What do you like best about the product?
We used Applearn for our expenses module. It improved the user experience of our finance system providing the user the information they need to raise an expense on the system. Split screen enabled users to see all the training and guidance material all in one place. We have also used the smart page pop up and it has been extremely useful for announcing system changes to all users. We are now rolling out Applearn in our requisitioning module and intend to rollout to other areas of the finance system in the future. The support from Applearn has been great and been a pleasure working with them.
What do you dislike about the product?
Very little! When we had some functionality issues Applearn support has been great and helpful with providing alternative workarounds etc
What problems is the product solving and how is that benefiting you?
Users can see all the traning material in one place and smart page for announcements has really benefitted us
Powerful time saving tool!
What do you like best about the product?
The field level guidance provides our users with information when they need it, without being a nuisance, and always at their fingertips. This saves them time and prevents support tickets for basic questions from being raised.
What do you dislike about the product?
Nothing! It is easy to administrate, adding content takes mere minutes, and the support team are second to none!
What problems is the product solving and how is that benefiting you?
In-tool communication with end-users, providing notifications of events, tasks, and guidance. The field-level guidance for signposting bitesize pieces of information is a great feature. We love the support ticket deflection by providing guidance inside the application, and it has improved end-user experience and efficiency in-app. Great product and team!
AppLearn has helped users learn processes and navigate new environments on their own.
What do you like best about the product?
AppLearn is easy to navigate and set up resources for users. The tooltips and split-screen functions are very useful for our users. Smart pages and sequencing through tooltips allow for a cohesive experience that guides users through new processes and navigate new environments.
What do you dislike about the product?
With new releases and updates, there are times when functionalities might be unavailable or not working as expected, but AppLearn's support team is very responsive and helpful to ensure everything is working properly.
What problems is the product solving and how is that benefiting you?
AppLearn has helped save us on the admin side time in responding to user inquiries since, with AppLearn, the resources are made available to all users for them to help themselves. We are able to step in for more complicated cases.
Game-changer DEX User Experience platform- a complete disrupter!
What do you like best about the product?
The breadth and depth of this solution, being able to completely understand what the user is experiencing, provide solutions that you can package to do true self-service, and even interact with users.
What do you dislike about the product?
Pricing can be a little on the high side- it prices per agent on any machine it is installed on and for large corporations, it is very expensive when you're dealing with thousands
What problems is the product solving and how is that benefiting you?
Although we haven't formally purchased the solution, we are about to. We completed a 3 month proof of concept (trial) and discovered issues with deployments, found evidence of major incidents (outages) and have been able to discover gaps with technology performance. Individual device performance is now understood.
Easy and intuitive
What do you like best about the product?
- it offers plenty of options when you want to add content to your system to guide users - this provides flexibility
- we've been using AppLearn with our HCM cloud solution to provide guidance to employees, line managers, HR on how to use our system
- you have the option to target the content to each role
- we've been using AppLearn with our HCM cloud solution to provide guidance to employees, line managers, HR on how to use our system
- you have the option to target the content to each role
What do you dislike about the product?
- some features can only be used once per system page, and if you have multiple processes on that same page, it becomes a bit more difficult to organize the content for the users
What problems is the product solving and how is that benefiting you?
We are trying to get more active users in our HCM cloud solution and help them perform HR processes following the current guidelines and data quality standards.
AppLearn Adopt throughout
What do you like best about the product?
The speed at which we had the guides ready. From our ideas to real usability of the guides, it may have been a week.
The team is very helpful and their reaction time was super quick.
The team is very helpful and their reaction time was super quick.
What do you dislike about the product?
everything works great
found no minuses till now
found no minuses till now
What problems is the product solving and how is that benefiting you?
Train and retrain supporters
Increase user’s engagement and satisfaction
Explain application and processes via interactive guides
Increase user’s engagement and satisfaction
Explain application and processes via interactive guides
Great solution to provide guidance in SAP SF
What do you like best about the product?
- user friendly for admins
- functionality to duplicate tooltips
- smart pages are a great way to communicate fast and on point
- a great collaboration with the AppLearn team
- functionality to duplicate tooltips
- smart pages are a great way to communicate fast and on point
- a great collaboration with the AppLearn team
What do you dislike about the product?
- cannot automatically move configuration from test to production environment
- cannot structure tooltips into 'buckets' or folders on the CMS portal to be able to structure the content by process/system page etc
- analytics cannot be extracted per process to get an overview for each (not overall per all content)
- hard to troubleshoot tooltip misplacement/overlays etc. (need to have insights on how to use the browser dev tools)
- admins cannot verify content in the production environment if they are not part of the target role, location, language
- cannot structure tooltips into 'buckets' or folders on the CMS portal to be able to structure the content by process/system page etc
- analytics cannot be extracted per process to get an overview for each (not overall per all content)
- hard to troubleshoot tooltip misplacement/overlays etc. (need to have insights on how to use the browser dev tools)
- admins cannot verify content in the production environment if they are not part of the target role, location, language
What problems is the product solving and how is that benefiting you?
Increase the process accuracy for the business.
Provide guidance in the same place where the process is conducted (no need to search in other places)
Provide guidance in the same place where the process is conducted (no need to search in other places)
AppLearn has helped assist out sales!
What do you like best about the product?
I find AppLearn is a collaborative program that allows for users to create valuable training. This helps sales answer questions on their own and move onto other work.
What do you dislike about the product?
I wish the platform would allow for additional file types to be uploaded. For example, Excel is not a currently accepted file type. Sometimes these files are interactive so it would be useful to have more options!
What problems is the product solving and how is that benefiting you?
AppLearn has allowed us to train our employees in a quicker, more concise fashion. We no longer get stuck in large email chains with multiple contributors because the answers are directly in front of the users who need them. In a Sales position, this is extremely helpful as it allows Sales to continue on their work day without waiting for a response. This allows more time in the field for actual selling.
Recommendations to others considering the product:
AppLearn is a great tool to assist in your daily work tasks. It keeps work flowing and does not bog us down with unnecessary questions. Specifically, in a sales environment, it allows for account managers to be out in the field working with customers more often, rather than waiting for replies to their questions. The answers are right in front of them. The tool is super user-friendly, and from an admin standpoint, it is quick and easy to upload new content.
Nexthink is helping in proactively monitoring the device and application performance issues.
What do you like best about the product?
Nexthink gives data in a fraction of seconds. Easy to configure the dashboards compared to other monitoring tools.
Nexthink remote actions help in resolving the issues efficiently.
Nexthink remote actions help in resolving the issues efficiently.
What do you dislike about the product?
Alerts and Manually configured Categories need to enable in each engine. There is a possibility to forget to allow the alerts if there are many engines in the environment.
Nexthink gives only 9999 executions data. For all executions, you need to go for the NXQL query. The team can improve this.
Nexthink gives only 9999 executions data. For all executions, you need to go for the NXQL query. The team can improve this.
What problems is the product solving and how is that benefiting you?
User login issues
MS Teams performance issues
Disk Space issues
SCCM Client issues
Windows update and patching
Campaigns to educate the end-users
End-user experience improvement
Network related issues
MS Teams performance issues
Disk Space issues
SCCM Client issues
Windows update and patching
Campaigns to educate the end-users
End-user experience improvement
Network related issues
Recommendations to others considering the product:
Nexthink is a proactive monitoring tool. It enables the Service Desk and other technical teams to improve the end-user experience.
The best Automation tool for this generation
What do you like best about the product?
Automation and Campigns are the best part in nexthink which is easy to use and understand. We have ServiceNow integrated with nexthink. I have not used other tools but this one does the job.
What do you dislike about the product?
Limitations in Nexthink such as Services and Metrics and Dashboard customization. Make it more innovative and removing limitation is required for making it better.
What problems is the product solving and how is that benefiting you?
Disk space issues, restart issues, slowness of computers. yes as this saves lot of productive hours of customers. yes we are more productive. yes the dex score seems to have increased.
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