Nexthink Infinity Platform
Nexthink SAExternal reviews
360 reviews
from
and
External reviews are not included in the AWS star rating for the product.
A Valuable Component for Modern Endpoint Management
What do you like best about the product?
Of all endpoint monitoring solutions that attempt to gather and analyze data from endpoints on an enterprise scale, Nexthink has done the best job of this so far. It's best feature is simple; with minimal effort, I am able to collect valuable insight from our endpoints to find performance trends, confirm reported issues, create and deploy automated tasks, and engage users. The provided templates and thorough documentation, take the guesswork out of managing this product, which saves me time and creates a highly scalable solution.
Regarding the user interface:
It appears that significant thought was given to designing a UI with a modern IT professional in mind, and the continued addition of new features show that Nexthink shows continued dedication to their product and end users.
Customer Service:
Our recent migration to the Nexthink Cloud service was seamless, and we greatly appreciated the dedication.
Regarding the user interface:
It appears that significant thought was given to designing a UI with a modern IT professional in mind, and the continued addition of new features show that Nexthink shows continued dedication to their product and end users.
Customer Service:
Our recent migration to the Nexthink Cloud service was seamless, and we greatly appreciated the dedication.
What do you dislike about the product?
What I fell could be a vast area of improvement would be to add the ability to create investigations or reports with mixed sources. While we can create investigations that tell us what devices have x or y packages installed and then drill down, it would be helpful to have the ability to create a report that lists both the device names and package names in the same table. For example, we may want to create a report that lists the device name, other associated device attributes, AND what version of Google Chrome (any version) that device has installed. Currently, we'd have to look to look this up by the application version, create a report of devices with that version installed, and then combine those reports in Excel, which creates a manual process for an otherwise greatly automated solution.
What problems is the product solving and how is that benefiting you?
1. Obtaining proven and realtime data to determine and drive decisions behind software and hardware implementations.
2. Engaging our users with a modern UI to collect surveys and provide notifications, with less effort needed and more responsiveness than email.
3. Almost effortless deployment of automated tasks that typically generate helpdesk tickets, such as notifying users their computer should be rebooted or cleaning disk drives.
2. Engaging our users with a modern UI to collect surveys and provide notifications, with less effort needed and more responsiveness than email.
3. Almost effortless deployment of automated tasks that typically generate helpdesk tickets, such as notifying users their computer should be rebooted or cleaning disk drives.
Simplifies users and administration work at all times
What do you like best about the product?
Nexthink act is very helpful and saves time in solving problems automatically without interruption
What do you dislike about the product?
Nexthink installation on premise and configuration
What problems is the product solving and how is that benefiting you?
Network problems,
Application problems and web problems
Application problems and web problems
Reality of user experience
What do you like best about the product?
This solution is easy to deploy with immediate results
What do you dislike about the product?
You need to be often connecter to be on top to exploit solution
What problems is the product solving and how is that benefiting you?
Several problem : easy to see some alerts on one part of all laptops for example
Great product for improving the end user IT experience.
What do you like best about the product?
Real time monitoring and remediation with script on device
Detailed overview on "what's going on" each single device
Make your own overview of devices infrastructure, web dashboards customizations
Any attribute obtained via PSH script can be queried into DB and projected on graphs, tables etc. - worked with
Event and inventory data correlation and in detail investigations
User interaction via pop-up and following remediation
Product support when support case is raised - always swift and helpful, very professional services.
Detailed overview on "what's going on" each single device
Make your own overview of devices infrastructure, web dashboards customizations
Any attribute obtained via PSH script can be queried into DB and projected on graphs, tables etc. - worked with
Event and inventory data correlation and in detail investigations
User interaction via pop-up and following remediation
Product support when support case is raised - always swift and helpful, very professional services.
What do you dislike about the product?
In-depth configuration and usage like possible in SCCM (specific time execution, PSH module to completely work with DB etc.)
Full customization of platform - appliance system with limited configuration.
Technical limitations in number of remote actions, categories items, campaigns for users etc. (rare cases but still)
Full customization of platform - appliance system with limited configuration.
Technical limitations in number of remote actions, categories items, campaigns for users etc. (rare cases but still)
What problems is the product solving and how is that benefiting you?
As service provider, wide are of SD related work, devices and infra fixing
Investigation and fixing of customer slowness of devices, long logon times, geo-location or department-location investigations etc.
Reporting for customers with environment findings, recommendations and possible improvements
Investigation and fixing of customer slowness of devices, long logon times, geo-location or department-location investigations etc.
Reporting for customers with environment findings, recommendations and possible improvements
Recommendations to others considering the product:
As infra admin with Windows Server and SCCM background, Nexthink is easy to implement and setup.
I would recommend to any company that is interested in user experience and improving the visibility and increase resolution of deployed workstations infrastructure. Great tool as SD main source of what's going on user device even before user start noticing something is wrong and calling the lines.
I would recommend to any company that is interested in user experience and improving the visibility and increase resolution of deployed workstations infrastructure. Great tool as SD main source of what's going on user device even before user start noticing something is wrong and calling the lines.
Great experience with the product.
What do you like best about the product?
Product capabilities, new features and customer voice.
What do you dislike about the product?
Technical skills or requirements to implement some new features.
What problems is the product solving and how is that benefiting you?
Solve users daily problems, improve IT services.
Some experience in monitoring software and this is a good choice
What do you like best about the product?
Web interface, connections status on desktop and server and graphics monitoring, request.
What do you dislike about the product?
Network Graphic Monitoring have a lot of lag, need a strong computer....
What problems is the product solving and how is that benefiting you?
Desktop Free Space, Last Boot, Battery Health, Connections failed, Update...
Recommendations to others considering the product:
Yes
Good product. Helps to investigate issues on network area
What do you like best about the product?
- Fast investigation on large scale with Finder
- Proposed investiogation based on a search in Finder
- Network view in Finder
- Integration with ServiceNow
- Proposed investiogation based on a search in Finder
- Network view in Finder
- Integration with ServiceNow
What do you dislike about the product?
- Doesn't catch a computer reboot when "fast boot" option in enabled on Windows10
- For an unknown reason, in our environment sometime the users listed in the timeline doesn't reflexes the reality. This leads to a lack of confidence in the product.
- For an unknown reason, in our environment sometime the users listed in the timeline doesn't reflexes the reality. This leads to a lack of confidence in the product.
What problems is the product solving and how is that benefiting you?
- Issues on end user computers
- Issues on IT services
- Issues on IT services
A great solution but that needs a dedicated team
What do you like best about the product?
Dashboards: compliance and performance.
Good interface.
Act for solving issues automatically.
Engage to communicate with talents.
Good interface.
Act for solving issues automatically.
Engage to communicate with talents.
What do you dislike about the product?
Deployment is not as easy as expected.
A dedicated team is needed to manage the application and most of all to manage alerts and act.
A dedicated team is needed to manage the application and most of all to manage alerts and act.
What problems is the product solving and how is that benefiting you?
I'm solving compliance and performance issues on computers.
I want to implement engage to communicate in a more efficient way with users.
I want to integrate with ServiceNow to provide a better support.
I want to implement engage to communicate in a more efficient way with users.
I want to integrate with ServiceNow to provide a better support.
Recommendations to others considering the product:
As stated in the review title, it's a great tool but you need to have a team in place to manage it properly.
A simple tool to help your organization
What do you like best about the product?
Ease of use, for both Admins and end-user. And powerful analytics tool.
What do you dislike about the product?
Some bulk management in the admin side would be an improvement.
What problems is the product solving and how is that benefiting you?
Help end-users with different tasks in our Cornerstone system. Especially helpful with more complex tasks, like performance review.
Easy and convenient
What do you like best about the product?
Having control over our content is important. New functionality is added regularly, so this let's us adjust editing and publishing of support materials as we need.
What do you dislike about the product?
You could remove the requirement to re-publish when a document is being replaced. That's the only thing I can think of that seems unnecessary.
What problems is the product solving and how is that benefiting you?
New systems, especially where online services have previously been done off-line is always difficult for people as the change affects them at different times. The fact that the in-system help is always there whenever people access the system is a huge benefit. It has definitely allowed us to cut down on repetitive training events.
Recommendations to others considering the product:
Definitely a great way of keeping training and assistance materials where you need them. The additional website 'library' of our materials, which is access out-of-system, has been enormously useful in promoting the in-system content to staff.
showing 131 - 140