Nexthink Infinity Platform
Nexthink SAExternal reviews
389 reviews
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Reliable and Trusted Monitoring solution in Digital Workplace ERA
What do you like best about the product?
Nexthink has helped us organizing the EUC monitoring part which was earlier limited to infrastructure only. Campaigns is the best way to reach out to end users for feedback gathering, i guess its significantly increased by 40-50%.The automated remediation capabilities are changing the dynamic with our help desk and third-party providers. We can now take our ticket and machine analytics to develop detection and remediation acts to tackle our top tickets sources proactively - This is driving down cost and increasing user satisfaction. CMDB integration has helped improved Asset inventory with more reliable numbers. Our customers have been rigorously using Software metering to save $ on expensive licensed products. I have been able to enable multiple teams to perform root cause analysis on aging problem records as well as high priority incidents. SAAS solution is acting like plug n play for many of our customers.
What do you dislike about the product?
Although this solution is fit for purpose however when it comes to data extract from Finder, its complicated as export to csv is limited to some certain conditions only. It lacks export to pdf functionality. Another example of vulnerability management in on-premise solution hosted on Azure where as soon as OS is installed, Azure monitor will start reporting missing updates. This can only be resolved after new upgrades are released instead such minor upgrades should be fixed from Azure portal directly(i assume it is not possible due to Application layer is part of OS and that is managed by Nexthink directly). This has led many customers to question on security part.
What problems is the product solving and how is that benefiting you?
Reactive and Proactive problem management. Hardware and software asset management. Integrations with API for data mining. Customer feedbacks. Many more.
Recommendations to others considering the product:
Indeed a recommended solution for every organization to improve customer experience.
Its very good monitoring tool in real time on workplace.
What do you like best about the product?
which helps us to identify the issue and act on it immediately. Also can keep track the trend and also good we can apply few fixes remotely.
What do you dislike about the product?
Bit more in networking monitoring and few more automation in changing the licenses automatically from Old devices to new devices.
What problems is the product solving and how is that benefiting you?
As of now the problems related to device performance and its applications.
Recommendations to others considering the product:
I would recommend NEXTHINK definitely to others to implement and integrate in their respective workplace to go smoothly and monitor the environment real-time
YesElf implementation experience
What do you like best about the product?
We like the analytic module, where we could see how our employees adopted the new HR application.
YesElf enabled us to create user-friendly visuals which are easy to maintain.
Support and encouragement from the YesElf team help us to kick the project within an extremely short time.
We were able to reach company goals also thanks to YesElf implementation.
YesElf enabled us to create user-friendly visuals which are easy to maintain.
Support and encouragement from the YesElf team help us to kick the project within an extremely short time.
We were able to reach company goals also thanks to YesElf implementation.
What do you dislike about the product?
There is nothing parcticular we would dislike
What problems is the product solving and how is that benefiting you?
Our objectives were:
To ensure employees could use the new application from Day 1 without training (COVID pandemic - no physical trainings)
To utilize full potential of new HR application in the company with minimal number of support calls related to application usability
To reduce the level of confusion, application adoption time, and task completion time
To ensure employees could use the new application from Day 1 without training (COVID pandemic - no physical trainings)
To utilize full potential of new HR application in the company with minimal number of support calls related to application usability
To reduce the level of confusion, application adoption time, and task completion time
The essential tool for insightful experience management
What do you like best about the product?
The best thing about Nexthink is the sheer amount of data that you get. It's in the quantity of data that the power lies.
Another excellent point is the engagement and interaction that we get from Nexthink themselves in how the product develops, and how we can get the most out of it.
Another excellent point is the engagement and interaction that we get from Nexthink themselves in how the product develops, and how we can get the most out of it.
What do you dislike about the product?
The steep learning curve. Because of the amount of data, analysis can be difficult and time-consuming especially at the start. To be truly effective requires an expertise which takes time to cultivate.
What problems is the product solving and how is that benefiting you?
We're able to more accurately measure and manage the experience of our end users. This makes reacting to some cases quicker and easier, and makes proactive improvement possible where it wasn't before.
An unprecedented toolset for IT user experience, and "forensic" IT problem management
What do you like best about the product?
Ability to provide factual arguments about workstation performance and user experience.
Ability to perform a contextual analysis of the underlying reasons for incidents occurring on a workstation, and to extrapolate to all workstations showing the same symptoms, allowing for (potentially automated) resolution even before the incident is reported.
Finally, ability to interact contextually with the user: communication is displayed when it is needed.
Ability to perform a contextual analysis of the underlying reasons for incidents occurring on a workstation, and to extrapolate to all workstations showing the same symptoms, allowing for (potentially automated) resolution even before the incident is reported.
Finally, ability to interact contextually with the user: communication is displayed when it is needed.
What do you dislike about the product?
Still some concerns about the management of very large organisations (segmentation of databases), which is being improved.
What problems is the product solving and how is that benefiting you?
Automation of problem management, objectification of the review of workstation performance, making it easier to adapt the equipment catalogue to the real needs of the business.
Recommendations to others considering the product:
Nexthink is a game changer with regards to problem management and digital experience monitoring.
Amazing tool amazing account management !!
What do you like best about the product?
Nexthink fits our support model verry well and it is now a key piece of technology in all the solutions we build.
What do you dislike about the product?
the complexity of the tool is a two sided bladed as it is a good feature but also increases the learning curve on the tool.
What problems is the product solving and how is that benefiting you?
we are focusing Nexthink on the proactive engagement of employees and on the digital experience score. Integrating these with our best business practices is key to our support model.
Recommendations to others considering the product:
A must have tool for IT environments focusing on employee experience and pro-active resolution.
The tool brings a lot of value to the our cmpany, give us all the visibility and capabilities needed
What do you like best about the product?
All the visibility that the provides to AB-inbev, but I like all the capabilities.
What do you dislike about the product?
Hard to integrate with Active Directory. All the scripts made by our company must be signed by our internal CA ( I understand that is basically a ABI internal issue)
What problems is the product solving and how is that benefiting you?
Visibility
Application Crashes
Avoid Some tickets.
Application Crashes
Avoid Some tickets.
Recommendations to others considering the product:
Amazing tool to help your company to improve end user experience, can also bring a lot of insigths to help our company on money savings.
TENEDIS EUEM Nexthinker
What do you like best about the product?
Real time, Efficiency, Flexibility, Robust, reliable
What do you dislike about the product?
You must create "Metrics" in Finder for any KPI and then switch to Portal.
What problems is the product solving and how is that benefiting you?
Problems to become proactive, and problem to ensure the conformity rules
Recommendations to others considering the product:
The IT Tool to have to face todays EUEM challenges: Homework, compliancy, performance
Nexthink Review
What do you like best about the product?
The ability to proactively check the health and status of end-users device. Very useful to transform a Service Desk team from reactive to proactive mode, even before an incident would be raised by a user. Also the Digital Experience Monitoring along with the Security scoring are very useful
What do you dislike about the product?
Nothing that I really think of. Due to the large span of features available with the tool, the learning curve shall not be understimate
What problems is the product solving and how is that benefiting you?
Nexthink has helped our IT organization overcome hurdles with outdated software, missing updates, patches management and deployment of new software. We used Nexthink to locate which devices are using old version of Office and using Windows version 7, 8 and 8.1. This has helped us in the process of upgrading all of our devices to the newest Office and Windows 10.
Complete workspace monitoring and end user experience management
What do you like best about the product?
Quicker root cause analysis, ServiceNow interconnexion, consolidated view of hardware / software usage.
What do you dislike about the product?
Nexthink could go further on IA and automatic proactive workflow execution for probable incidents.
What problems is the product solving and how is that benefiting you?
Easier management of IT services, based on the user needs to satisfy the user's experience. Less IT support requiered.
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