Nexthink Infinity Platform
Nexthink SAExternal reviews
378 reviews
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The essential tool for insightful experience management
What do you like best about the product?
The best thing about Nexthink is the sheer amount of data that you get. It's in the quantity of data that the power lies.
Another excellent point is the engagement and interaction that we get from Nexthink themselves in how the product develops, and how we can get the most out of it.
Another excellent point is the engagement and interaction that we get from Nexthink themselves in how the product develops, and how we can get the most out of it.
What do you dislike about the product?
The steep learning curve. Because of the amount of data, analysis can be difficult and time-consuming especially at the start. To be truly effective requires an expertise which takes time to cultivate.
What problems is the product solving and how is that benefiting you?
We're able to more accurately measure and manage the experience of our end users. This makes reacting to some cases quicker and easier, and makes proactive improvement possible where it wasn't before.
An unprecedented toolset for IT user experience, and "forensic" IT problem management
What do you like best about the product?
Ability to provide factual arguments about workstation performance and user experience.
Ability to perform a contextual analysis of the underlying reasons for incidents occurring on a workstation, and to extrapolate to all workstations showing the same symptoms, allowing for (potentially automated) resolution even before the incident is reported.
Finally, ability to interact contextually with the user: communication is displayed when it is needed.
Ability to perform a contextual analysis of the underlying reasons for incidents occurring on a workstation, and to extrapolate to all workstations showing the same symptoms, allowing for (potentially automated) resolution even before the incident is reported.
Finally, ability to interact contextually with the user: communication is displayed when it is needed.
What do you dislike about the product?
Still some concerns about the management of very large organisations (segmentation of databases), which is being improved.
What problems is the product solving and how is that benefiting you?
Automation of problem management, objectification of the review of workstation performance, making it easier to adapt the equipment catalogue to the real needs of the business.
Recommendations to others considering the product:
Nexthink is a game changer with regards to problem management and digital experience monitoring.
Amazing tool amazing account management !!
What do you like best about the product?
Nexthink fits our support model verry well and it is now a key piece of technology in all the solutions we build.
What do you dislike about the product?
the complexity of the tool is a two sided bladed as it is a good feature but also increases the learning curve on the tool.
What problems is the product solving and how is that benefiting you?
we are focusing Nexthink on the proactive engagement of employees and on the digital experience score. Integrating these with our best business practices is key to our support model.
Recommendations to others considering the product:
A must have tool for IT environments focusing on employee experience and pro-active resolution.
The tool brings a lot of value to the our cmpany, give us all the visibility and capabilities needed
What do you like best about the product?
All the visibility that the provides to AB-inbev, but I like all the capabilities.
What do you dislike about the product?
Hard to integrate with Active Directory. All the scripts made by our company must be signed by our internal CA ( I understand that is basically a ABI internal issue)
What problems is the product solving and how is that benefiting you?
Visibility
Application Crashes
Avoid Some tickets.
Application Crashes
Avoid Some tickets.
Recommendations to others considering the product:
Amazing tool to help your company to improve end user experience, can also bring a lot of insigths to help our company on money savings.
TENEDIS EUEM Nexthinker
What do you like best about the product?
Real time, Efficiency, Flexibility, Robust, reliable
What do you dislike about the product?
You must create "Metrics" in Finder for any KPI and then switch to Portal.
What problems is the product solving and how is that benefiting you?
Problems to become proactive, and problem to ensure the conformity rules
Recommendations to others considering the product:
The IT Tool to have to face todays EUEM challenges: Homework, compliancy, performance
Nexthink Review
What do you like best about the product?
The ability to proactively check the health and status of end-users device. Very useful to transform a Service Desk team from reactive to proactive mode, even before an incident would be raised by a user. Also the Digital Experience Monitoring along with the Security scoring are very useful
What do you dislike about the product?
Nothing that I really think of. Due to the large span of features available with the tool, the learning curve shall not be understimate
What problems is the product solving and how is that benefiting you?
Nexthink has helped our IT organization overcome hurdles with outdated software, missing updates, patches management and deployment of new software. We used Nexthink to locate which devices are using old version of Office and using Windows version 7, 8 and 8.1. This has helped us in the process of upgrading all of our devices to the newest Office and Windows 10.
Complete workspace monitoring and end user experience management
What do you like best about the product?
Quicker root cause analysis, ServiceNow interconnexion, consolidated view of hardware / software usage.
What do you dislike about the product?
Nexthink could go further on IA and automatic proactive workflow execution for probable incidents.
What problems is the product solving and how is that benefiting you?
Easier management of IT services, based on the user needs to satisfy the user's experience. Less IT support requiered.
Galec workstation expert
What do you like best about the product?
Capabilities to use real-time metrics and get them into dashboards.but also the capabilities to collect on-demand data and remediate using Nexthink Act remote actions. Using Nexthink Engage, getting feedback from users will be useful as well.
What do you dislike about the product?
So far, nothink I dislike in Nexthink since very useful to my day-to-day job
What problems is the product solving and how is that benefiting you?
Collects real-time metrics from workstations and visually feeds them back into a dashboard for visibility. Nexthink allowed us to better understand the user experience, to detect various failures on both hardware and software, and also to improve the monitoring of the replacement of a tool or operating system. Taking advantage of the real-time analytical functions we can also identify threats, risks and suspicious behavior on the workstations.
Windows hardware and security compliances
What do you like best about the product?
See the most greety process on all devices , see worth user UX very quickly and engage module that can monitor user feeling.
What do you dislike about the product?
Portal interface and widget limitation .
What problems is the product solving and how is that benefiting you?
Net: DNS&LDAP issues / Bad DFS&SMB redirection
Device : targetted hardware upgrading of worth user UX / Hardware compliance of Windows 10 specialy on 4Go RAM devices / Detect unexpected binary / Get some specials datas from remote action )
Device : targetted hardware upgrading of worth user UX / Hardware compliance of Windows 10 specialy on 4Go RAM devices / Detect unexpected binary / Get some specials datas from remote action )
Recommendations to others considering the product:
With this product you will be able to replace many others, but you have to think of Nexthink as a whole, so taking advice is not superfluous.
How Nexthink has become a main part of our IT backbone.
What do you like best about the product?
Nexthink is a truly robust and highly versatile tool. It is now being used by various departments such as support, integration, SOC, and project managers. Nexthink has allowed us to significantly reduce the number of tickets by automating repetitive actions. With Flow, one of the latest features, an orchestrator, we can take proactive measures by directly creating tickets in ServiceNow when an alert is detected. Additionally, numerous APIs and webhooks are available, making it easy to integrate Nexthink with other components of the IT infrastructure.
What do you dislike about the product?
As the product continually evolves, improving and fixing its flaws, it becomes increasingly challenging to find any.
What problems is the product solving and how is that benefiting you?
Nexthink has allowed us to significantly reduce the number of tickets for repetitive tasks by automating checks and verifications.
We can easily determine who is using a software or service, which is particularly useful when it comes to subscription period renewals.
We have metrics on software usage, allowing us to counter arguments from individuals claiming, "I need this software."
We can monitor software deployment in real-time, which is much simpler compared to using SCCM.
Engage enables us to communicate urgent messages to users.
Additionally, we can generate compliance reports and audits that assist with various certifications such as 27001,
among many other capabilities.
We can easily determine who is using a software or service, which is particularly useful when it comes to subscription period renewals.
We have metrics on software usage, allowing us to counter arguments from individuals claiming, "I need this software."
We can monitor software deployment in real-time, which is much simpler compared to using SCCM.
Engage enables us to communicate urgent messages to users.
Additionally, we can generate compliance reports and audits that assist with various certifications such as 27001,
among many other capabilities.
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