Highly recommended for enterprise customers but needs to improve performance and pricing
What is our primary use case?
In any complex Enterprise environment, it is very challenging to manage endpoints or discover the root cause of many issues especially the cases of slowness of an app or web page or problems at the booting of a PC.
Not only discovering, but also, you can take actions automatically & remotely, it means discover the problem, solve it proactively without user's info.
In addition of very unique real time views of all devices in a helicopter view.
How has it helped my organization?
improved the endusers experience.
Reduced the number of Service desk tickets
Improved employees productivity
What is most valuable?
Discovering the annoying users' issues like disk space, booting time, slow performance,...etc.
You can solve all the above remotely, automatically and silently.
What needs improvement?
The tool should review & improve its pricing and performance.
It also has to improve the patch management tasks and controls.
Must review the security feature and benefits
For how long have I used the solution?
I have been working with the solution for more than 15 years.
What do I think about the stability of the solution?
I would rate the solution's stability a nine out of ten.
What do I think about the scalability of the solution?
I would rate the tool's scalability an eight out of ten.
How are customer service and support?
The product's support is not responsive and flexible. It takes time and depends on your support program.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Different manual and limited tools.
How was the initial setup?
The tool's setup is straightforward. The tool's deployment got completed in a couple of weeks.
What about the implementation team?
Highly skilled vendor team experts
What was our ROI?
I have seen ROI with the tool's use.
What's my experience with pricing, setup cost, and licensing?
I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use.
Which other solutions did I evaluate?
Different Microsoft tools but could not fulfil the proper enterprise desktop management.
What other advice do I have?
I would rate the product an eight out of ten. We have enterprise clients for the tool. The solution is recommended for enterprises and not for small-scale customers.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Beginner in using it
What do you like best about the product?
Improved my experience,Proactive problem solving and Enhanced security
What do you dislike about the product?
i think till now i didn't found issue on it
What problems is the product solving and how is that benefiting you?
mainly one hardware statistics and software dashboard
Nexthink is very helpful for any company that needs to enhance and develop network infrastructure.
What do you like best about the product?
collect data then give me the result in smart chart.
What do you dislike about the product?
separate web based portal and locally installed finder for more detailed investigation.
What problems is the product solving and how is that benefiting you?
easily inventory system for hardware and software, easy for collecting all infrastructure even software and hardware.
It is a great product and helpful to all teams in many company
What do you like best about the product?
remote action, many tools in Nexthink easy to use
lite and easy very good
What do you dislike about the product?
no think till now i think it is very easy to use and have many option
What problems is the product solving and how is that benefiting you?
many problems solved by Nexthink
Digital Asset,location , tips and more
End User Alliance
What do you like best about the product?
The connection with End-User, assets control and User Experience enhancement.
What do you dislike about the product?
Lots of functions, missing dashboards and missing data history
What problems is the product solving and how is that benefiting you?
It helps in asset tracking and enhancing user experience and also supports saving IT budgets
Nexthink : very interesting tool for global monitoring
What do you like best about the product?
it allows us to detect anomalies in advance and problems before they become serious.
We are also able to perform in-depth checks to quickly determine the root cause of issues and provide reports and query responses for virtually any information related to our workstation or server fleet.
What do you dislike about the product?
software metering is not precise enough.
difficult Nxql Langage
upgrade finder version every time we upgrade server version
What problems is the product solving and how is that benefiting you?
Nexthink provides transformative solutions through real-time analytics, instant remediation, automation, and employee feedback on the desktop. Our main mission is to measure in order to improve the Digital Employee Experience.
Nexthink Infinity
What do you like best about the product?
Nexthink is an outstanding product that provides unparalleled visibility into an organisation's endpoint experience. This tool has revolutionised how IT teams approach problem-solving by delivering real-time, contextual data on end-user experience.
What do you dislike about the product?
One feedback from the project team is about the remote actions. The current logic is executed based on the time zone. If it can be executed based on local system time, it will improve the global support model and experience.
What problems is the product solving and how is that benefiting you?
Nexthink help identifies areas for improvement, such as hardware performance, inefficient processes, or security risks. Gaining insights into these areas helps Endpoint support teams make informed decisions about improving IT operations, enhancing security, etc.
Nexthink what else?
What do you like best about the product?
As a DBA Admin and Web lover, it's a real pleasure to use Nexthink in my day-to-day. Very useful and simple to check events and present data with beautiful insights
What do you dislike about the product?
Nothing special for the moment. Keep it simple is the key...
What problems is the product solving and how is that benefiting you?
We've never had a tool that allows us to see in real time what the user feels, whether with their physical hardware or our applications. Now it's done!
Digital Support assistance
What do you like best about the product?
Provide proactive support before user complaint
What do you dislike about the product?
Cstomization of the requirement is lenghty
What problems is the product solving and how is that benefiting you?
It report the issue before user complain
A must have tool for Group IT
What do you like best about the product?
The tool always has something that will help you to find out what is wrong and helps to solve it.
What do you dislike about the product?
The connectivity and configuration of the On Primse is difficult.
What problems is the product solving and how is that benefiting you?
Boot and login issues, Network issues, Machines issue,
