Nexthink Infinity Platform
Nexthink SAExternal reviews
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Nexthink
What do you like best about the product?
Nexthink stands out for its proactive approach to IT management, providing real-time insights into user experience and infrastructure health. It empowers IT teams to identify and resolve issues before they impact users, ensuring a seamless digital experience.
What do you dislike about the product?
no dislikes, eveyrthing is clear in terms of deliverables to action items.
What problems is the product solving and how is that benefiting you?
Nexthink addresses a range of critical challenges faced by IT organizations today, particularly in the era of remote and hybrid work environments like 1.Poor User Experience , 2.Lack of End-to-End Visibility , 3.Reactive Troubleshooting ,4.Siloed IT Operations.
Nexthink , a powerful tool with a great company behind.
What do you like best about the product?
Nexthink has a huge potential to create benefits and enable cost saving for the companies using it in regards to the IT Infrastructure.
What do you dislike about the product?
There is only one thing which I am partially unhappy with: releasing half-way through solutions for usage.
What problems is the product solving and how is that benefiting you?
- Resolving issues before the end users would even start noticing it
- Supporting IT personell with useful information what they can look up without connecting to the user's device, this is saving time for the end user and for the IT Agent as well
- Supporting IT Product responsible teams in their strategic decisions with hard fact data and insights
- Reaching out to end users with issues and guiding them towards the solution
- Automated ticket creation for issues which cannot be solved remotely
- Supporting IT personell with useful information what they can look up without connecting to the user's device, this is saving time for the end user and for the IT Agent as well
- Supporting IT Product responsible teams in their strategic decisions with hard fact data and insights
- Reaching out to end users with issues and guiding them towards the solution
- Automated ticket creation for issues which cannot be solved remotely
Excellent tool for quickly aiding investigations and highlighting issues
What do you like best about the product?
So much information. We only use about 50% of the functionality and that still justifies the cost.
This is something that is in daily use in our team of 7-10. Initial training for new users is very quick as it's so easy to pick up and get the key information we need.
If you're then prepared to put in the extra effort then the
This is something that is in daily use in our team of 7-10. Initial training for new users is very quick as it's so easy to pick up and get the key information we need.
If you're then prepared to put in the extra effort then the
What do you dislike about the product?
Too much information! Very easy to get sidetracked and needs a lot of time investment to get the best out of it
What problems is the product solving and how is that benefiting you?
Site based performance issues - have quickly been able to discover the source of network issues when they are caused by on site data transfers. It will also just as quickly rule out the network if that is not the issue
Asset management - Keeping track of who has what asset and where it is
Asset management - Keeping track of who has what asset and where it is
Has always provided great insights into device data. Now with Workflow and Spark we can start to run automation to self repair for exampke
What do you like best about the product?
I have started to use workflow and it’s a game changer. You can use the already invaluable data and start using proactive repair
What do you dislike about the product?
Documentation and sharing good ideas around
What problems is the product solving and how is that benefiting you?
We have a issue with Outlook Addins crashing Outlook alot of times. Nexthink is working with us to provide out Colaboration team and Microsoft the data after every crash so we can get to the bottom of what is causing the crashes. We also have a number of drivers crashing. n the past 3 months we have removed unnessesary drivers from our devices, which in September crashed 90,000 times.
The best DEX management tool for workstations
What do you like best about the product?
Offering like AI Drive and Spark are some of things I like
What do you dislike about the product?
There is significant improvement made in the NQL by introducing AI but product support continues to be the lowest among all that needs improvement.
What problems is the product solving and how is that benefiting you?
Primarily challenges that the tool help us with is Digital Experience Management, Workstation Compliance and business application performance monitoring. Additionally, gives a clear view to the proactive items to focus on with automation
Nexthink is a crucial tool to aid investigation and identify issues across your organisation.
What do you like best about the product?
The integrated ai is handy to write custom remote actions and for investigating.
What do you dislike about the product?
Maybe improve how smooth it is to switch between NQL and visual editor.
What problems is the product solving and how is that benefiting you?
Mainly idintifying automating remedy of issues with endpoints via the use of remote actions working from schedules, alongside making it easy to see what is causing problems on target devices for the use of service desk and desktop agents.
Leading the DEX evolution!
What do you like best about the product?
Nexthink was implemented in our business 3 years. Since then, it has transformed our day-to-day work and view of our business needs. The DEX specifically has driven countless proactive initiatives which would not have been possible before, the coupled up with Library Packs of Remote Actions, has made many quick, impactful changes to the way we operate, and ultimately spend our time.
What do you dislike about the product?
There's not much to dislike about Nexthink, but an easier way to track costs saved and track value when implementing a change would be very useful.
What problems is the product solving and how is that benefiting you?
Logon speeds, RAM utilisation, SCCM Client repairs, improved speed tracking down devices, dashboards for live monitoring and real-time trending.
A tool that helps you stay ahead of the curve
What do you like best about the product?
The changes that are mad constantly to keep the tool user friendly and simple to apply. Nexthink listens to client feedback a genuinely tries to act on it
What do you dislike about the product?
There’s not much at the moment I can think of to drastically improve the tool
What problems is the product solving and how is that benefiting you?
Nexthink helps us keep track of the stability of our businesses core apps. We can trend a graph stability across long periods so that when there is a problem, we spot and resolve it quickly
Great first year experience
What do you like best about the product?
The insight it gives us into what is actually happening, or happened on our end points and infrastructure. Rather than us fumbling in the dark at times we have actual insight and data. This helps us make deciusion on devices/upgrades and allows us to take remote actions or campaigns.
The interface is pretty easy to read and use, and our team have been able to pick up the 'language' side and create their own scripts too.
The support we've had from Nexthink has been very helpful too and alwayds avialable to us.
The interface is pretty easy to read and use, and our team have been able to pick up the 'language' side and create their own scripts too.
The support we've had from Nexthink has been very helpful too and alwayds avialable to us.
What do you dislike about the product?
Nothing to dislike, so can't reallyenter much in this field. The only thing I guess is the now expectation that we can resolve all issues immediately
What problems is the product solving and how is that benefiting you?
Previously we were unable to see the issues our users were experieninc or have some kind of 'record' of what had happened. We now have that to work with but also to use to proactively prevent issues before they happen
From Reactive to Proactive its a journey and a change of mindset
What do you like best about the product?
Flow feature is very promising. Currently we are started the usage of these new module but the automation capabilities increases a lot. And looking forward to test Spark
What do you dislike about the product?
Some minor details in the old module, like more personalization of Campaign in term of layout. Another important upgrade should be the possibility to use public certification authorities for Remote Action sign off.
What problems is the product solving and how is that benefiting you?
The initial analysis of a wider disturbance in IT enviroment is always complicated. Having some hard fact to validate or discard your assumption is a fast way forward
In addition the data are not manipulated, so the trasparency on about what is happening is a value that make the difference in a stakeholder comm
In addition the data are not manipulated, so the trasparency on about what is happening is a value that make the difference in a stakeholder comm
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