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Nexthink gave us the capabilities to get real time visibility and issues in our environment
What do you like best about the product?
The ease with which it help create investigations and also the self heal solution to mitigate the issues. The remote worker pack which was released helped to gauge the customer experience and user sentiments of employees working remotely during the covid period.
What do you dislike about the product?
Cannot think of a downside , but with the current scenario where employees are working from home, need to have mutual TLS authenticaiton implemented.
What problems is the product solving and how is that benefiting you?
Apart from the normal application and system crashes, the DEX device score helped in planning for the asset refresh of devices in the environment
Recommendations to others considering the product:
Highly recommend Nexthink if you want to improve your customer experience by proactively mitigating issues.
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Good tool overall. Very professional support staff to work with.
What do you like best about the product?
The performance of the product and the services provided. You have very good staff working for my engagement like Vani Patel, Zubin. Very helpful and quite knowledgable.
What do you dislike about the product?
Roadmap should be more aggressive to bring in digital changes. Campaign features should improve further.
What problems is the product solving and how is that benefiting you?
Daily IT related, Deployment related issues. the Self heal features have helped a lot in incident reduction
Nexthink - A delightful tool for Customer Experience
What do you like best about the product?
Nexthik is a extremely helpful tool, I myself using this tool since 6 years almost. This tool has given my customer numerous benifits be it customer Experience, Cost benifits etc. Which makes this tool an amazing tool for your infra.
What do you dislike about the product?
Downside if I think of it, it would be - when we find some devices not reporting as per updated date, It is challenging to fix those devices as there is no way to fix those devices to get them registering to Nexthink again. This is the only dislike I can think of this tool
What problems is the product solving and how is that benefiting you?
We have been utilizing Nexthink for Numerous area :
1. Proactively fixing problems reported.
2. Cost benefits by software metering
3. Reducing Potential P1 & P2's
1. Proactively fixing problems reported.
2. Cost benefits by software metering
3. Reducing Potential P1 & P2's
Recommendations to others considering the product:
This tool has so much potential. You can count on this tool to have a delightful user experience for your organization. All you need is some expert hands to play with this tool, and there you will see numerous Benefits coming to you :)
Excellent experience till now
What do you like best about the product?
Automation and proactive monitoring and reporting
What do you dislike about the product?
Remote sharing session feature unavailability
What problems is the product solving and how is that benefiting you?
System performance issues by getting the proactive reports from Nexthink pointing to different agents \ applications causing the slowness
Nexthink Review
What do you like best about the product?
We can monitor and identify the issues which are there in the end user machine and we can automate even with out disturbing the user.
What do you dislike about the product?
There are release for every 2 months but it's very difficut to upgrade in the large environments for every 2 months.
One more thing we can only automte 20+ uses caes from windows if you can increase this count may be useful for the organisation.
One more thing we can only automte 20+ uses caes from windows if you can increase this count may be useful for the organisation.
What problems is the product solving and how is that benefiting you?
We can automate end user issues and reduce the over load on servicedesk.
We can also increase the resource utilisation in the organisation by solving the issues quickly with the help of Nexthink.
We can also increase the resource utilisation in the organisation by solving the issues quickly with the help of Nexthink.
Using Nexthink at a Fortune 500 Financial Services Organization
What do you like best about the product?
A number of things:
1. The fact that Nexthink is not a traditional monitoring tool but also monitors data flows and detects issues that other tools cannot.
2. The ability to deploy self-help and self heal actions to users and enable automation and user empowerment
3. The customer surveys is a great tool that we have applied for many business areas to be able to reach out to users and get information
4. The Digital Experience helps us measure the performance and also compare ourselves to the rest of the world
5. Excellent support from the vendor
1. The fact that Nexthink is not a traditional monitoring tool but also monitors data flows and detects issues that other tools cannot.
2. The ability to deploy self-help and self heal actions to users and enable automation and user empowerment
3. The customer surveys is a great tool that we have applied for many business areas to be able to reach out to users and get information
4. The Digital Experience helps us measure the performance and also compare ourselves to the rest of the world
5. Excellent support from the vendor
What do you dislike about the product?
Nothing from functionality perspective. Just a bit pricey
What problems is the product solving and how is that benefiting you?
Identifying issues with desktop services (old versions of software causing issues, firewall problems, proactively spotting issues that would impact customer experience.
Nexthink = Better Digital Experience
What do you like best about the product?
Device Timeline, Network View & Dashboards
What do you dislike about the product?
too much to learn ;) but honestly nothing
What problems is the product solving and how is that benefiting you?
We are fixing compliance issues, managing migrations & device performance level issue
Biggest benefit is that we were able to prevent more 55k incidents/tickets by proactively identifying and remediating the issues.
Biggest benefit is that we were able to prevent more 55k incidents/tickets by proactively identifying and remediating the issues.
Automated and inphase of new techinec
What do you like best about the product?
Very helpful and excellent tech knowledge
What do you dislike about the product?
Nope, there is no dislike reason.........
What problems is the product solving and how is that benefiting you?
Disabled UAC
Norton/McAfee Antivirus
Virtual Ram increase
Norton/McAfee Antivirus
Virtual Ram increase
This is wonderful Tool for IT insight for End user perspective.
What do you like best about the product?
I like the continuous upgradation of Tool as per requirement and Dashboards. Importing ready made content pack is really cool to save time. Frequent expert review and the feedback for the requirement is much better. Alerts and Campaign are adding lot of value to the tool. Experts level meeting really enhances your skill upgrade. Collective information of devices as user is fantastic. Service Monitoring for the domain is absolutely great. The great part is Network infolows is awesome in terms of failure as well as connection. It gives really provides dynamics view for source to destination information. I can not forget the Drill down feature of nexthink at any point of time weather it is dashboard or findings in Finder. I really like smart search of Nexthink finder where it gives you lot of option like other search engine specifically for the tool. Finder statistics view is really quick as well as you can also take a look on Device comparision really well.
What do you dislike about the product?
There are certain feature in campaign which can be improvised like adding icon, inserting small table other text size and color.
What problems is the product solving and how is that benefiting you?
The benefits are following-
-It give a complete landscape view.
-Remote action for auto heal is really quick intelligence to embed with available data.
-Gathering information is also nice.
-Cloud availability is really impressive as per latest IT trend and demand.
-It give a complete landscape view.
-Remote action for auto heal is really quick intelligence to embed with available data.
-Gathering information is also nice.
-Cloud availability is really impressive as per latest IT trend and demand.
Recommendations to others considering the product:
Yes, I would recommend this tool to other organization to look into.
A must have Tool to enable Data driven operation in the workplace area
What do you like best about the product?
The analytics and insight that we are getting from Nexthink is tremendous. It has changed how we work, we are getting a more holistic understanding of the underlying issues.
Even for individual tickets it has positively impacted the mode of investigation, now if the user is reporting any issue, we are having the capabilities where we can do a time series analysis to understand what changes have happened to the device and correlate similar issues in the environment to understand what might have triggered the issue, whether it is an individual issue or other users are also impacted which are not reported yet.
The automated remediation capabilities have tremendously helped us to enable shift left and the things for which we were dependent on L2/L3 is being carried out by Service Desk agents themselves and some of them we have extended the self service capabilities to the user also.
Finally the support from Nexthink is tremendous, they will just not leave you with the tool, they are going to be with you all through the journey till you are well versed with the tool.
Even for individual tickets it has positively impacted the mode of investigation, now if the user is reporting any issue, we are having the capabilities where we can do a time series analysis to understand what changes have happened to the device and correlate similar issues in the environment to understand what might have triggered the issue, whether it is an individual issue or other users are also impacted which are not reported yet.
The automated remediation capabilities have tremendously helped us to enable shift left and the things for which we were dependent on L2/L3 is being carried out by Service Desk agents themselves and some of them we have extended the self service capabilities to the user also.
Finally the support from Nexthink is tremendous, they will just not leave you with the tool, they are going to be with you all through the journey till you are well versed with the tool.
What do you dislike about the product?
Nothing to dislike, it is a great tool, but definitely would like to see if we can access the Nexthink Finder via portal instead of a client
What problems is the product solving and how is that benefiting you?
We have identified problems which we were not even aware of earlier, it has provided insights in terms of the numerous versions of the same software existing in the system, people having unauthorized admin rights, software resulting in latency, crashes etc. We have implemented it in the customer environment recently and taken up action based on the insights.
Recommendations to others considering the product:
This is a wonderful tool and I will recommend to anyone who wants to transform their Workplace environment. But one thing to remember this is only a tool which will help you with the right analytics and automation capability but a bigger transformation is needed in the workforce area so that support team adapt to the mode of proactive data driven operation. This needs absolute focus and alignment in all the layers of leadership
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